New problem with severe lag
Been using Grasshopper with Desktop App for years now, and love it. Sometime in September 2024, I began having severe problems with voice lag. I've contacted Grasshopper support, whose only suggestio...
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I just got done with support. The only thing they could say is "network issues".
This is not the case, I have multiple agents, at multiple DIFFERENT locations. We all have excellent ping, upload and download speeds.
Wired or wireless - problem occurs both ways.
I even run localized speed tests when these problems occur and my network is rock solid - with fast upload/download.
I have a feeling grasshopper has no idea what is causing this, but at lease we know it is not just us with the issue.
The sad thing is, we might have to switch to another provider (which will cost more) but we can't continue to run our business this way.
It is extremely frustrating for us (and our customers).
