Forum Discussion

KelliS's avatar
KelliS
New Member
2 months ago

Issues with confirmation email sent for Recorded Session

The confirmation email sent to attendees for a recorded sessions has two bullets, on is incorrect and one is confusing.  The first bullet says: "Joining from the browser is not available for this ses...
KateG's avatar
KateG
GoTo Moderator

KelliS Welcome to the Community, 

Thanks for your report here and with our support team. We are currently working on a fix internally. 

I'm sorry for the inconvenience this has caused and greatly appreciate the time it took to bring this to our attention. 

 

LinusG's avatar
LinusG
Active Contributor
25 days ago

Hi KateG, I'm having the same issue here after setting up a scheduled recorded webinar. My understanding was that the Pro license enables people to join from a browser without any requirement to download software.

  • KateG's avatar
    KateG
    GoTo Moderator
    24 days ago

    LinusG Correct, recorded webinars can join from a browser. Our team is currently updating the wording on the confirmation emails. I apologize for the confusion. 

    • LinusG's avatar
      LinusG
      Active Contributor
      19 days ago

      Hi KateG is there any update please on the updated wording for these recorded webinars confirmation emails for those on Pro license (especially removal of 'joining from the browser is not available')?  

      • KateG's avatar
        KateG
        GoTo Moderator
        18 days ago

        Hi LinusG 

        I'm checking on a timeline for this. Thanks for your patience.