GoToWebinar for attendees opening in browser only
We are conducting webinars using GoToWebinar - Lite Plan and after registration attendees are getting an email to join the webinar all of them are getting invite with global.gotowebinar.com/XXXXXXX and when they click on this it redirects to app.gotowebinar.com/XXXXXXX that take them to join from browser.
We have put on mute all the attendees by default and unmute them at the end of the webinar for open Q&A session, people those joined from browser neither we nor attendees can unmute them,
We are very much frustrated why its forcing everyone to join from the browser while Organizers and Panelists can join from Desktop App.
We have requested everyone to install a desktop app and try, still, it is not opening in-app by default.
It's ruining our webinar objective and people are giving very bad feedback. We called customer support and he was not able to help us and said it's beyond his control.
and When we try to join the webinar with the same link (attendees getting on their email), it's opening in the browser only however I have GoToWebinar Desktop installed on my machine.
Please help us on how to fix it.
In the Lite version the Attendees have to use a web browser or mobile app to connect to the webinar. They can NOT use the desktop app.
If you want your Attendees to join the webinar using the desktop app, then you need to upgrade your account to the Standard or higher plan.
