Forum Discussion

Kport's avatar
Kport
New Contributor
3 months ago

Billing Portal

I have tried to access the billing portal today but it keeps showing the following. 

 

I tried to contact support but it doesn't show any email/chat options.

 

It says " Error

ACCESS DENIED. Please click here to logout and try again. "

 

Any one knows something about it?

 

  • Kport's avatar
    Kport
    New Contributor
    16 days ago

    Hello,

     

    No one has contacted me so far, where can I view my cases please?

    Yes I know where to contact you, but you do not have an email address or chat function.

    • GlennD's avatar
      GlennD
      GoTo Manager
      15 days ago

      Hi Kport,

       

      I apologize for the frustration. I have reached out to the support team and escalated your ticket.

  • Kport's avatar
    Kport
    New Contributor
    20 days ago

    Hello, 

    Can someone please contact me on my email address. I have tried contacting you but it's impossible to reach anyone. 

     

     

    • KateG's avatar
      KateG
      GoTo Moderator
      19 days ago

      Hi Kport ,

       

      I wasn't able to find a recent case and created a case for you. Someone will be reaching out soon. For future reference you can contact support by using this link. Thanks. 

  • KateG's avatar
    KateG
    GoTo Moderator
    3 months ago

    Hi Kport ,

     

    Welcome to the GoTo Community.  

     

    It may have to do with permissions. Are you the super admin? If so can you try signing into admin.goto.com from incognito window and see if you can gain access. Let me know how it goes. 

    • Kport's avatar
      Kport
      New Contributor
      3 months ago

      Hello,

       

      Yes I managed to log in using incognito. we only have 1 accounts and it's as super admin.

       

      There is nothing showing under billing - subscriptions/invoices/payment methods

      • KateG's avatar
        KateG
        GoTo Moderator
        3 months ago

        Hi Kport ,


        I took a look at your account and it appears to be a corporate account, which don't typically appear in the online billing section, specifications should be in your contract. 

         

        It appears you are up for renewal in November, if you would like to make alterations, you should contact sales.