Forum Discussion

Contributor

2 years ago

Gotomypc having some kind of outage

I've had users pinging me for the past fifteen minutes saying they can't get into Gotomypc. Either the login screen doesn't load, or the screen never transitions from login to 2-step verification, or...

GlennD
2 years ago
We are continuing to troubleshoot this service issue, we have identified that our Client App is able to connect successfully. You can read about the Client App here in this support article: https://support.logmeininc.com/gotomypc/help/how-to-use-the-client-app

CyberAccess

Active Contributor

We have been having issues since the morning of Friday 12th (GMT+1 time). At 0700 GMT+1 I could connect to a host and stayed connected all day. Later on colleagues could not connect to any hosts and when I disconnected I could not reconnect.

All of our hosts are showing as online, but all timeout on "Waiting for the host computer" popup.

Were there any configuration changes at LogMeIn's end on Friday that we should be aware of?

My hosts file has

95.100.104.75 www.gotomypc.com

95.100.104.98 www.gotomypc.com

23.239.230.206 poll.gotomypc.com (this matches the registry key)

216.115.214.100 gotomypc.com

This computer needs a hosts file as it's behind a NAT firewall that does not allow DNS through (!) because it's a medical device.