Hello,
The disconnection occurring when you open another window may be due to several reasons:
- System resources : when multiple windows are opened, it can increase the usage of system resources (CPU, RAM). If the computer or mobile device is overloaded, it may affect the connection to the remote access software.
- Priority of GoTo : some operating systems assign a lower priority to background applications. If GoTo temporarily loses priority when you switch to another window, it could result in a disconnection.
- Quality of the Internet connection : if opening another window requires increased bandwidth usage, it may lead to instability in the connection of the software.
I hope these insights help you find a solution to your connection issues.