Forum Discussion

Jürg Schärer's avatar
Jürg Schärer
New Member
8 years ago

System slows dramatically down during GoTo Meetings

Notebook Dell Latitude 7370 - Model 2016 running under Windows 10 latest Release and updates.

My entire system becomes enormously slow when sharing my screen in a GoTo Meeting.
All aspects slow down (reaction time to clicks, mouse clicks, typing on keyboard etc.).
It feels from a user perspective as my system ressources are completely stretched.


Thanks for helping me. Any idea of the reason? No other resource issue with my system, only when being active in the GoTo meeting.

Jürg
  • AshC's avatar
    AshC
    8 years ago

    Hi Jürg,
    Sorry for that.
    What can sometimes happen after an update, is that the hardware may also need some new driver information.  I would go here to confirm your product ID, and install any updates before rebooting and testing GoToMeeting broadcast capabilities again:  http://www.dell.com/support/home/us/en/19?app=drivers

     

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    Hi Andrew,
    It is entirely possible that your graphics card there cannot account for both GoToMeeting's screen capture methods and the external monitor attached to your Surface Pro.  I would test further without the monitor, as well as checking with the manufacturer's website for any available video drivers you can update.

     

    • lnguyen_x's avatar
      lnguyen_x
      New Contributor
      6 years ago

      From our experience, it's not the driver.  It's a combination of CPU and video (GPU).  All our laptops have 2 core / 4 thread i5 or i7 (atleast 6th gen or higher) with built-in intel video and they suffer when doing desktop sharing.  The laptops with i7 quad core and dicrete videos do not have any issues screen sharing.    

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        Sorry about that, lnguyen_x 

        Are these custom built machines, or are there specific model numbers we can try to replicate your experience with?

        Could you state what the average delay is, and wha background applications are running simultaneously?

  • Andrew Greenhil's avatar
    Andrew Greenhil
    New Member
    8 years ago
    I am experiencing the same problem as Jürg.

    Recently when using GoToMeeting to share my screen with someone in a different location, my computer became VERY slow. It was like the CPU was being HEAVILY loaded but the task manager didn't indicate that. As soon as I finished the GoToMeeting session, my computer's performance became normal again. The problem has happened 3 times recently, and that interfered with my ability to do my job using GoToMeeting, to the extent that my manager is saying consider alternative options. I need to find some kind of solution. 

    My computer is a Microsoft Surface Pro 5. One factor in the problem might be that I am sharing an external monitor, but that is my preference and that shouldn't cause a problem.

    Please can you help?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    Try changing your display settings to a lower DPI while in your next GoToMeeting session before launching and broadcasting.

     

  • Jürg Schärer's avatar
    Jürg Schärer
    New Member
    8 years ago
    Hi, I have Dell System Detect Software installed. It updates always all my drivers etc. So my system is clearly up to date. Do you have any other idea/experience with that issue? Thanks
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    Hi Jürg,
    Sorry for that.
    What can sometimes happen after an update, is that the hardware may also need some new driver information.  I would go here to confirm your product ID, and install any updates before rebooting and testing GoToMeeting broadcast capabilities again:  http://www.dell.com/support/home/us/en/19?app=drivers

     

     

    • PeterFree's avatar
      PeterFree
      New Member
      3 years ago

      Was there ever a resolution to the "slow system" problem when using GTMeeting?  I've had our company Tech support people in my laptop for a couple hours looking for a cause.  All seems to be working fine.  Task Mgr shows that the screen is using more than normal resources, but that just means its something that GTM is doing, cuz it doesnt do that in any other circumstance.  We have eliminated every other possible cause.  So, clearly something in GTM programming is slowing down the system.  Any solution?  Or are we just out of luck and need to go to another platform?  Doesnt happen when using MS Teams or similar.  Thank you.

      • GlennD's avatar
        GlennD
        GoTo Manager
        3 years ago

        Hi PeterFree, welcome to the community.

         

        A few questions:

        • What are the specs of your PC?
        • Which version of GoToMeeting are you using, the Classic v10 or the new GoTo App?   
        • Have you checked for video driver updates since your Task Manager is implying that video is where the issue is happening?