masaaki
2 years agoNew Contributor
Is there a way to detect phone call transfers with the GOTO Connect Api?
I'm currently tracking calls for users in ring groups. At this point, I'm filtering out any call with a duration of 0 as it means they were rung but didn't pick up as someone else did in that ring group if I understand that correctly.
What I want to know is if there is a way to determine if a call has been transferred to another so I can also filter that call out for the user.
I was going to use the developer support system but this wasn't an issue with the API and more of a question about which one to use so hopefully, this is the correct way of doing this. Thank you for your time!
HI masaaki, welcome to the community.
You should be able to achieve this with our API using Call Events