Forum Discussion

Tdub116's avatar
Tdub116
Active Contributor
2 years ago

GoTo Machine Wide Install getting error "Per-user installation of this product already Exists..."

"Per-user installation of this product already exists for some user profiles on this machine. Mixing per-user and per-machine installations is not allowed." 

 

Seeking a way to fully remove the Per-user install from all profiles, in order for me to install the per-machine

 

 

  • Tdub116's avatar
    Tdub116
    2 years ago

    I am shocked that others have not ran into this issue before. 

     

    There is information on deploying to multiple computers (see below, I am using a third part tool but i'd image GPO would work just fine). That is not even the issue here, the issue is that I must track down on my own the profile this per-user install is linked under (and really could be more than 1, for me to be able to push out the machine-wide (and future updates) moving forward.

    How do I deploy the GoTo app to multiple computers? - GoTo Connect Support

     

    Third part tool that allows me to do this with the Machine-wide installer called immy.bot works the same as GPO or any service pushing out software silently. It only fails on the computers that have the per-user installer installed.

     

    My Conclusion: Since GoTo has no way to wiping their per-user installer from a computer, I have to manually find the computers that have this issue (which really means finding the ones that fail when I push an update out for the machine-wide installer). Then connect to them directly and start by deleting all old profiles, if that doesn't work then I need to sign into the profiles I can and have the user sign into their profile until I track down the profile that has the per-user install. Remove the per-user GoTo app under that profile and then and only then can I push out the GoTo Machine-wide and future updates to those computers…..

  • KateG's avatar
    KateG
    GoTo Moderator
    2 years ago

    Hi Tdub116 I do see that you reached out to support who recommended to delete all Goto installer files and download the App from this link. Did this help? 

     

    • Tdub116's avatar
      Tdub116
      Active Contributor
      2 years ago

      I am confused, I got a auto reply saying they got the ticket and then a follow up saying they were checking up regarding our last interaction....but I don't have a last interaction and don't see anything even when I check my cases on the portal (https://support.goto.com/connect/mycases) > where are you see this reply?

       

      to give a little more details:

      I am looking to update 300+ computers with the MSI machine wide installer, some of these computers have the per-user isntalled and I want to remove that in order to install the machine wide and I can't because the machine wide installer doesn't clear out the per-user in order to then install....I have a way I can push this app out silently and in mass but for the computers that have the per-user I can't even remote in and run the installer as I get this error, I don't follow what "delete all Goto installers files mean, that doesn't help with the error message and trying to do this to a lot of computers.