GoTo Desktop Application - Can't answer Call
Have one user with a applications only account that when she receives a call and tries to answer it with the Desktop application it goes to Voicemail, she can't answer it. Also can't make a call fr...
Hi
One thing you could have your user check is that the correct mic and speakers are selected:
- Sign in to the desktop or web app.
- Select your profile picture in the top right and then select Settings.
- Expand Voice in the left sidebar and then select Audio.
- From Input and output, choose the Microphone and Speaker you'd like to use.
If the user's local settings all look correct I would recommend calling our support team to troubleshoot. Just scroll down to the bottom of this page and click on Call Support.
