Unattended access clients off line
For some reason 75% of my unattended clients appear to be off line. I know that they are "online" but not showing so in G2A. Any ideas why they would stop reporting in? We are talking about 100 cl...
Forum Discussion
Has anyone been supplied a solution yet? We have had this problem for months. Problems started after we left v4 because I was told it would soon no longer be supported with Rescue Assist on the horizon, then Rescue Assist v1.xxx client version (web-only console) rolled out, then that morphed into version 5, and around then it was downhill from there. I have worked with support three times, sharing my screen from a client with the issue, sending diagnostics, and it has never been solved. I gave up working with support, it's been time intensive and zero productive. We reinstall the client and it works a short time then goes offline again. We have just been sending the support key to the client via Teams Chat and and have the client join the session instead of using Unattended. Not preferred but it works. Until we move to a new platform I am considering rolling all clients back to v4, but with 500+ client computers I'm not thrilled with that decision. Before doing this thought I'd reach out. Thanks for sharing any knowledge you have.
We have had similar issues on and off. After they rolled out a new 5.0.0.505 it seemed to be a bit better. I had to manually uninstall and reinstall several hundred computers. Looks like they are now rolling out 5.1.2.675 and we will monitor to see how it goes. I have some of the older legacy 4.x agents installed on some computers and can access them from the new V5 console and have never had any issues with them.
We are still having this issue with clients falling off and showing as off line. This happens intermittently. May be time to look for a new solution. This has become too unstable for us.
Thank you for your patience with the Offline Unattended issue.
A fix has been released via Applet version 5.2.1.883 to address this issue. Please be advised that the affected Unattended machines will need to be rebooted to receive the update. Once complete, they should appear online within the Device Inventory.
** During testing there were two issues we identified in some cases that may affect performance:- Multiple Customer App icons in the System Tray after updating to 5.2.1.883
- Unstable Unattended Sessions when working with version 5.2.1.883
After completing the upgrade, if you notice any odd behavior please let us know the following:
- After restarting, did your Offline Unattended Devices update successfully to 5.2.1.883 and automatically come back online?
- Are there any issues with the Unattended Device now that it is Online?
Please describe any abnormal behavior specifically, such as 'multiple system tray icons' or 'unstable connection', etc.
