Nope. We haven't pulled the trigger yet, but the solution is going to end up being TeamViewer. We've had enough other issues with GoToAssist that it's no longer worth the hassle.
Yeah same we've had plenty of issues too, but don't have an option due to owners not willing to spend elsewhere. So far support has not been any help but if I ever find a solution I will post for someone else that comes along.
CoryBarnett, nickxcarr Sorry to hear about this issue. We are checking in with the team for further insight into what may be happening.
In the meantime, have you reviewed GoTo Resolve as an option?
I spent two months working with your support team on this already, got nowhere, and gave up. The case number is 19490920.
At this point, there are not any products GoTo offers that I'd have any confidence in trying.
I have a current case open with this 20166282. If there's a cost associated with moving to GoTo Resolve at this time I won't be able to get that approved but since I can't move from GoTo I am willing to try whatever to get this working.
