Forum Discussion

CPL's avatar
CPL
New Member
26 days ago

Android remote sessions - not connecting

Hi  We use Goto assist for PC & Android devices. When connecting to Androids ( all the same Samsung phone type) some phones will connect buy sending them the fastsupport link, but others wont. The ...
GlennD's avatar
GlennD
GoTo Manager
26 days ago

Hi CPL, welcome to the community.

 

Do you know the models and Android OS version the affected clients were using? I do not currently use a Samsung phone, but when I did I recall their included web browser had quite a few security features, more than the stock Chrome browser had.

  • CPL's avatar
    CPL
    New Member
    19 days ago

    Thanks GlennD but that's not the answer as we run all the same models/OS versions as an IT policy and the same browser versions to try and avoid compatibility issues