Forum Discussion

Boyd B.'s avatar
Boyd B.
Contributor
2 years ago

Unattended service reports status Offline

I'm on a trial of GoToResolve, and it's not going very smoothly. I installed the Unattended GoToResolve service on a spare laptop, and it is reporting itself offline. It is not present in my Devices ...
  • GoTo_Robi's avatar
    GoTo_Robi
    2 years ago

    Hi Boyd B. 

    Did you rename the name of the installer when you downloaded and executed it?

    The name has a long string in it, that is a must to keep.

    We will check in detail if it does not work.

    Thx,

    Robi

  • Boyd B.'s avatar
    Boyd B.
    Contributor
    2 years ago

    Windows 10

     

    Where do I find the unverified devices list?

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      If you are signed into your account on the website any new devices that are added should appear like this on your Devices page:

       

       

      After the Unattended installer has run the software will try to connect to our servers at which point it appears on the Devices page. It's possible some local firewall/security software could block the connection to our servers.

       

      • Boyd B.'s avatar
        Boyd B.
        Contributor
        2 years ago

        Which port does the unattended application use to communicate?

         

        This is my devices page looks like: