Forum Discussion

Boyd B.'s avatar
Boyd B.
Contributor
2 years ago

Unattended service reports status Offline

I'm on a trial of GoToResolve, and it's not going very smoothly. I installed the Unattended GoToResolve service on a spare laptop, and it is reporting itself offline. It is not present in my Devices list either. I've restarted the service, and connected via End User access. Is a reboot required? What else might be causing this issue?

  • GoTo_Robi's avatar
    GoTo_Robi
    2 years ago

    Hi Boyd B. 

    Did you rename the name of the installer when you downloaded and executed it?

    The name has a long string in it, that is a must to keep.

    We will check in detail if it does not work.

    Thx,

    Robi

    • Boyd B.'s avatar
      Boyd B.
      Contributor
      2 years ago

      Windows 10

       

      Where do I find the unverified devices list?

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        If you are signed into your account on the website any new devices that are added should appear like this on your Devices page:

         

         

        After the Unattended installer has run the software will try to connect to our servers at which point it appears on the Devices page. It's possible some local firewall/security software could block the connection to our servers.