Forum Discussion

hartdesk's avatar
hartdesk
New Member
3 years ago

Signature Key Creation Not Working

Every time  I try to enter the signature key for zero trust. I get to the Re-enter sig key screen, enter the key, click next and nothing happens. It just stays on the same page. I have refreshed, clo...
Question
MWQ's avatar
MWQ
Active Contributor

Hi,

 

I am also experiencing the same issue as well. Is there a solution for this?

 

Thanks

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Hi MWQ, welcome to the community.

 

Is this your first time setting this up? Would you be able to try in a different web browser? 

 

  • MWQ's avatar
    MWQ
    Active Contributor
    3 years ago

    Yes. First time setting it up. I've tried on multiple browsers - Edge, Chrome, Firefox, Brave on multiple computers too - Win11 and Win10.

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      MWQ, thank you for the additional details. We were unable to identify any issues with your account on our end so we would like to gather some log files from you for review. Can you please do the following:

       

      • Open Chrome and login into your account
      • Open Developer window (F12)
      • Go to the Network tab
      • Please create your Signature Key
      • Right-click on the Network tab and Save all as HAR file
      • Email me the HAR file at gotoservice@logmein.com