Forum Discussion

dstclair's avatar
dstclair
Active Contributor
3 years ago

Sessions flickering when just viewing

My team and I have been experiencing issues where when accessing any PC in the company, unattended or attended, the session seems to flicker a LOT. It seems to only happen when you aren't actively cl...
Problem
  • CS_HelpDesk's avatar
    CS_HelpDesk
    2 years ago

    Hi alarson-nwpump,

    Here is a solution support was using. If it doesn't work, please contact them so they can further analyze this issue! 

     

     

     

     

     

alarson-nwpump's avatar
alarson-nwpump
Active Contributor

I also get this issue, flickering mainly happens when not actively using the device (in view but when grayed out). When using it, might get occasional flickering. I've only been using Windows 11 with GoTo Resolve, so it may or may not be related to that.

So far, I only ever use the desktop console application:

  • GoTo Resolve Desktop Console: Version 1.6.0.94
  • Windows 11: Version 22H2 (OS Build 22621.674)

 

I'll be back on this forum tomorrow with my graphics card information, and if I have logs where should I send that to?

  • alarson-nwpump's avatar
    alarson-nwpump
    Active Contributor
    2 years ago

    I don't seem to be having the issue today, but as soon as I do, I will.

  • alarson-nwpump's avatar
    alarson-nwpump
    Active Contributor
    2 years ago

    It's back today, I'll submit my logs here shortly.

    • CS_HelpDesk's avatar
      CS_HelpDesk
      GoTo Contributor
      2 years ago

      Hi alarson-nwpump,

      Here is a solution support was using. If it doesn't work, please contact them so they can further analyze this issue! 

       

       

       

       

       

      • alarson-nwpump's avatar
        alarson-nwpump
        Active Contributor
        2 years ago

        Been testing this fix for a while now, and it seems to have been working for me.

        Thanks!