Forum Discussion

meredithc's avatar
meredithc
New Member
2 years ago

Requestor Email Notifications

Our admins and technicians are receiving ticketing email notifications as expected, but our end users are not.  We've configured the appropriate settings in the admin portal, but our end users are not getting the notifications selected.  Note that they are opening tickets via Teams.  Did we miss anything in our configuration that would prevent end user email updates?

 

Thanks for any help!

 

 

  • GyulaMucsi's avatar
    GyulaMucsi
    GoTo Contributor
    2 years ago

    Hi meredithc,

     

    Thank you for letting us know about the issue. We are investigating now and trying to reproduce the problem.