Pre-Preview ideas
This suggestions are not critical improvements, but will make GoTo Resolve easier to use: 1) make the support initial login screens( maybe the user connection menus) available to see for the remot...
Forum Discussion
HIRobHutch Welcome to the GoTo Community.
Thanks for sharing your ideas, we moved them to the discussion forum because we need ideas to be posted one at a time, for comment, data monitoring, and voting purposes. Could you please resubmit when you get a chance?
I looked through outstanding ideas and don't see anything similar, so your input is appreciated.
You can find the idea guidelines here.
Just wondering also if there is training for GoTo Resolve, I checked the link you had at the end of your post...but not for GoTo Resolve...just GoTo Resolve Admin training.
I use GoTo Resolve a dozens or times a day and know how to use it, but wanted to learn more about it.
The annoying parts are waiting for the connection to connect, and explaining to slow users :
You need to download the application, then you need to open it...then try to get them to find the download button icon, and slow users sometimes cannot figure out how to open the downloaded application so this is a major flaw as this step can be frustrating.
Hi RobHutch, not a training but there are a few things you can check out:
- GoTo Resolve support article on getting started can be found here.
- YouTube Videos on GoTo Resolve best practices (and more) can be found here.
- Ask The Experts for GoTo Resolve, where you can speak directly to Customer Success Managers, ask questions and provide feedback.
Thanks for the feedback on the confusion around downloading, we are sharing this with the team, and we can clarify that there are screen prompts to join in the support article.
