Forum Discussion

Schooner44's avatar
Schooner44
Active Contributor
10 months ago

mobile device mouse functionality

I just upgraded to a Pixel Fold and a big reason I did was the ability to better use remote sessions within the Goto Resolve app. I can start a session and found some of the settings for mouse control however I'm experiencing 2 issues that I can't figure out...

 

1. I can move the mouse around but can't "click" anywhere on the screen. In instances where I need to actually control the remote computer, this is essential. I've tried tapping, double-tapping and even long pressing but none of those work. I really nee this functionality.

 

2. For this issue, I'm going to refer to the remote computer's screen as "display" and my mobile device's screen as "screen".  When I'm connected looking at the display and I drag the mouse near one edge of the display, the whole screen shifts in that direction then part of the display is off of my screen. When this happens, I can't just drag it back onto my screen so I can see the entire display. I have to select the toolbar icon to toggle displays so it's 100% on my screen again. I would like to be able to dock (for lack of a better term) the display window in place.

  • bhartwell13's avatar
    bhartwell13
    10 months ago
    Using my Pixel Fold has been interesting for remote. First thing I changed was the mouse mode. In settings I go to mouse mode and I use the Mouse Moves option. The screen moving option was too much for my eyes and I don't understand the Direct setting. In this mode I can move my mouse using the whole screen as the touch pad and I can click by tapping on the screen. If I need to right click on something I hold with one thumb and then tap with the other and it uses the right click. Double clicking is just double tapping.

    For your display issue, while I use the Mouse Moves mode, my screen moves in accordance to where my mouse is and if I want to get back to the other side I just move the mouse cursor over there and it does it automatically so if I am zoomed into a screen as I move the mouse it never goes off screen.

    Hope this is somewhat helpful.
  • bhartwell13's avatar
    bhartwell13
    Active Contributor
    10 months ago
    Using my Pixel Fold has been interesting for remote. First thing I changed was the mouse mode. In settings I go to mouse mode and I use the Mouse Moves option. The screen moving option was too much for my eyes and I don't understand the Direct setting. In this mode I can move my mouse using the whole screen as the touch pad and I can click by tapping on the screen. If I need to right click on something I hold with one thumb and then tap with the other and it uses the right click. Double clicking is just double tapping.

    For your display issue, while I use the Mouse Moves mode, my screen moves in accordance to where my mouse is and if I want to get back to the other side I just move the mouse cursor over there and it does it automatically so if I am zoomed into a screen as I move the mouse it never goes off screen.

    Hope this is somewhat helpful.
    • Schooner44's avatar
      Schooner44
      Active Contributor
      10 months ago

      Thank you so much! I was totally looking  at this incorrectly. Your reference to treating the mobile screen as a trackpad is a spot-on description (I was trying to tap on the screen where I wanted the mouse click to occur).