Forum Discussion

MWQ's avatar
MWQ
Active Contributor
3 years ago

Microsoft Teams Integration Not Working with GoTo Resolve

I am having issues with integrating Microsoft Teams with GoTo Resolve. I have followed all the online instructions, but it is still not working.   When using the GoTo Resolve App in Microsoft Teams...
AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator
Please try to unlink the channel using ticketing service and relink it. That may work. We have noted the issue, you may expect it to be fixed on Monday.

Thank you for reporting it.

Regards
MWQ's avatar
MWQ
Active Contributor
3 years ago

Thanks for the reply. I successfully unlinked, but linking again still produced the same error. I'll wait and try again on Monday. Thanks.

  • MWQ's avatar
    MWQ
    Active Contributor
    3 years ago

    Unfortunately, I am still getting the "bot encountered an error bug. Please contact an administrator" response after unlinking and relinking.