Issue with time discrepancy in Helpdesk
An agent has recently pointed out that when the ticket gets updated it will state for example "updated this ticket on Jun 04, 2024 - 1:51pm" when the last update from the agent was 6/3/24 - 2:52pm. I...
Forum Discussion
Looking at the attached screenshot, aren't these two separate activities? Please let me know if I am misunderstanding.
Left: A comment saying "11:30 or 12:00 would be a good time..."
Right: The agent was assigned to the ticket.
You are correct that the two shown updates are "different". It was my assumption that the first comment that someone adds on a ticket, it also assigns them to the ticket immediately.
