Issue with time discrepancy in Helpdesk
An agent has recently pointed out that when the ticket gets updated it will state for example "updated this ticket on Jun 04, 2024 - 1:51pm" when the last update from the agent was 6/3/24 - 2:52pm. I...
Forum Discussion
Hi ewhitlow, Nice to see you. I'm following up with the team on this for you.
Can you tell me if this is happening with all tickets? I want to rule out that it's not a time zone discrepancy. Thanks.
As far as I'm aware it's not for all of the tickets. I presumed it was a time zone issue as well. I will check with my agent and verify.
