Installing programs to pc's through updates
Hello everyone we are new to resolve just went live yesterday. What we are noticing so far is we pushed updates to all machines last night on a schedule. This morning somehow there are machines that got a bunch of new programs that were never installed on that machine to begin with. Maybe we did something wrong. From what I can tell the machines that got this list of programs use onedrive and on previous machines they had they did have these applications at one point but we no longer use them and they were not installed on the new machine they have. I hope im making sense with this. It would be nice to see a list of programs to allow or not allow updates to those from a global standpoint.
Dear customer!
I'm Viktor Egri, one of the product managers at GoTo Resolve with an RMM focus.
After we rolled out the 3rd party application feature, we identified a bug that we fixed as a follow-up feature 1-2 hours after the release.
This was the bug:
- If you chose 2 (or more) devices, we identified all the installed software. E.g. on "Device A" there was "7zip" installed, on "Device B" there was "Malwarebytes" installed only.
- When GTRe installed the available patches for each of the devices, it accidentally also installed all identified software (so after the installation, both "Device A" and "Device B" had "7zip" and "Malwarebytes" installed.
We fixed the issue already. It won't happen anymore. Sorry for the inconvenience!
