Forum Discussion

JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor
2 years ago

GoToResolve Desktop app not able to connect to end PC unless someone physically allows access

All of a sudden, when I try to access my PCs that already has GoToResolve unattended software installed, it's asking the end user to grant control--which is a huge problem for us, as there's often no...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi, sorry for the frustration earlier this morning, it was due to new option for account admins to control the availability of the Connect Now button. My understanding is the issue was resolved by 9:30 am PDT, if you are still having issues with connecting through the Desktop Console app, please exit it completely and relaunch it before trying to connect again.

     

SBrown42's avatar
SBrown42
Contributor

This seems to be since the update this morning.  Apparently the issue is with the developers with no timescale as yet on fixing it.

SBrown42's avatar
SBrown42
Contributor
2 years ago

Looks like the problem may be resolved!

  • JodiAliceRecep's avatar
    JodiAliceRecep
    Active Contributor
    2 years ago

    Now it's how it used to look, but if I choose "Connect", nothing happens.  I can't connect. 

     

     

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      Hi, sorry for the frustration earlier this morning, it was due to new option for account admins to control the availability of the Connect Now button. My understanding is the issue was resolved by 9:30 am PDT, if you are still having issues with connecting through the Desktop Console app, please exit it completely and relaunch it before trying to connect again.

       

      • JodiAliceRecep's avatar
        JodiAliceRecep
        Active Contributor
        2 years ago

        This has been resolved.  Thanks!