Forum Discussion

DKArctur's avatar
DKArctur
New Contributor
2 years ago

GoTo Resolve desktop app on MacOS does not open

I've just created a GoTo Resolve account, added devices, and downloaded the desktop app for Windows and Mac. The Windows app works fine, but the Mac app will not finish loading. It shows I'm signed i...
Problem
  • GoTo_Robi's avatar
    GoTo_Robi
    2 years ago

    Hi DKArctur,

    The GoTo App - you referred to - is the GoTo Connect app for meetings, webinars, etc.

    Agent console native apps and unattended installers should be downloaded from web or desktop console of GoTo Resolve.

    Sorry for the confusion.

    We will check how to avoid similar misunderstanding in the future.

    Br,

    Robi

DKArctur's avatar
DKArctur
New Contributor
2 years ago

I figured it out. The Mac OS Intel download link from this webpage  fails to load properly after installation. But the Download Agent Desktop Console option in the Profile menu of the browser-based Admin Console  downloads a different file "GoTo Resolve Desktop Console.app" which works as expected. Problem solved.

 

GoTo should fix that issue with the first download method I tried from their website.

  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    2 years ago

    Hi DKArctur,

    The GoTo App - you referred to - is the GoTo Connect app for meetings, webinars, etc.

    Agent console native apps and unattended installers should be downloaded from web or desktop console of GoTo Resolve.

    Sorry for the confusion.

    We will check how to avoid similar misunderstanding in the future.

    Br,

    Robi