Forum Discussion

Active Contributor

2 years ago

CTRL ALT DEL not working

I'm suddenly having the same issue. I am on the Trial Version, but it was working fine for months and now suddenly won't work. I'm still evaluating if I want to use this for my primary remote connection tool, but I'm not sure it will work out. May have to go back to TeamViewer.

GoTo_Robi
2 years ago
Hi hyanaga

The fix to allow all functionalities during a session went live last week.

Sorry for the inconvenience.

Br,

Robi

GlennD
GoTo Manager
2 years ago
Hi hyanaga, welcome to the community.

I moved your post from the GoToAssist community as you are using GoTo Resolve. Can you please provide some more details about what you are experiencing?

How often are you unable to send a Ctrl+Alt+delete?

What versions of Windows were the client computers you were connected to running?

When you were unable to send a Ctrl+Alt+Delete did you check to see if you were in Admin Mode?
- hyanaga
  Active Contributor
  2 years ago
  Thank you. I am on the Free Version, but it's been working fine. I am logging into my client's server, I don't know their Windows Server version but it is recent.
  
  I don't have an Admin mode icon, I don't have an icon forthe Ctrl Alt Delete on the toolbar either. It's like all of the remote features are turned off. Do you no longer offer the Free version? My account still says that this feature is supposed to work.
  - GoTo_Robi
    GoTo Contributor
    2 years ago
    Hi hyanaga
    
    Sorry for the late reply.
    
    It is a bug that you don't see some icons during your connection to a pre-deployed device.
    
    The fix is on the way and will be included in the next release in a few days.
    
    Sorry for the inconvenience.
    
    Br,
    
    Robi