Forum Discussion
Hi alarson-nwpump,
So is the issue you are prompted to verify each time you launch the desktop app, or does the verification email never arrive? Is your PC added as a trusted device on your account already? Do you use a VPN or something else that may cause our system not to recognize its the same PC each time?
- alarson-nwpump2 years agoActive Contributor
Yes, each time launching the application, I'm prompted. However, this isn't the case when using the web app.
I can confirm I'm not using a VPN at all, and the PC is already a trusted device. - alarson-nwpump2 years agoActive Contributor
Also, when confirming the verification (it does send the email if I click for it to send it), it never makes the prompt disappear. (but again, not even an issue when using from the web app).
- GlennD2 years agoGoTo Manager
alarson-nwpump I'm waiting to hear back from another team (in a different time zone), I hope to have an update for you tomorrow.