Forum Discussion

alarson-nwpump's avatar
alarson-nwpump
Active Contributor
2 years ago

Console App stuck on "Email verification pending"

Not sure why this is an issue, or what is even causing it, but this only seems to be an issue with the desktop application (not the web app version).

 

I currently run Windows 11 (which I don't think is the problem).

 

I already tried reinstalling the application (and wiping the residual data prior to reinstall), but the issue still occurs.

Is this a new bug that hasn't been caught yet? It's been really irritating having to swap back into the browser to use GoTo Resolve.

Remote Support
Windows
    • alarson-nwpump's avatar
      alarson-nwpump
      Active Contributor
      2 years ago

      Yes, each time launching the application, I'm prompted. However, this isn't the case when using the web app.

      I can confirm I'm not using a VPN at all, and the PC is already a trusted device.

    • alarson-nwpump's avatar
      alarson-nwpump
      Active Contributor
      2 years ago

      Also, when confirming the verification (it does send the email if I click for it to send it), it never makes the prompt disappear. (but again, not even an issue when using from the web app).

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        alarson-nwpump I'm waiting to hear back from another team (in a different time zone), I hope to have an update for you tomorrow.