Forum Discussion

SyntecRyan's avatar
SyntecRyan
Active Contributor
2 years ago

Clipboard Sync no longer works - Desktop Console

We are limited to the desktop console in our environment, clipboard sync has started to fail completely as of this week for all agents. Please fix.
Windows
SyntecRyan's avatar
SyntecRyan
Active Contributor

Sure, what would you like to know?

 

We enable the clipboard sync, the clipboard doesn't sync. We are on a domain network, running windows 10 and connecting to primarily non-domain users on windows 10/11 via the desktop console. It has been an issue on every recent session as far as we have noticed. It did work previously.

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Thank you. The more information you include when reporting an issue (e.g. the operating systems involved), help us test and recreate the issue faster so it can then be escalated to the team and addressed.

 

  • AhmedEzzat's avatar
    AhmedEzzat
    Active Contributor
    2 years ago

    Hello!

    We've been dealing with the same issue. 

    Using GoTo Resolve desktop console.

    OS: Windows 10 & 11 for both the agent & endpoint.

     

    Thanks for you help!

    • GoTo_Robi's avatar
      GoTo_Robi
      GoTo Contributor
      2 years ago

      Hi all,

      Thanks for the reports!

      We are aware of the problem, our engineering team is going to fix it soon.

      Sorry for the inconvenience and thanks for your patience.

      Br,

      Robi

       

      • kenklabeltraxx's avatar
        kenklabeltraxx
        Active Contributor
        2 years ago

        I have this problem intermittently.  Sometimes I can use clipboard sync with remote machines and other times it will not work at all. I am using GoTo Resolve Desktop Console 1.6.1.95 on MacOS 12.6.3.