Caps Lock Issues
During Go To Resolve sessions (with either unattended systems or with users' computers), to enable caps lock it requires pressing the caps lock button twice. Same in reverse: if I want to disable cap...
Forum Discussion
Hi JohnN2, welcome to the community.
How reliably can you recreate this issue of the Shift key not registering or having to push Caps Lock twice for it to register?
Do you typically connect from the same computer to your clients?
Does it happen more often with a specific client you connect to?
Hi GlennD,
Thanks for the warm welcome and quick response!
I can reliably recreate the issue of having to push Caps Lock twice for it to register 100% of the time.
It's about 50% or so with the Shift key not fully registering.
I typically connect from about 3 different computers to our clients.
It doesn't happen more often with any specific clients, it's the same with all endpoints.
Hope that helps!
Thanks,
-John
Thank you, I am checking with the team to see if the log files would include any useful information.
No problem, I appreciate the assistance!
If there's anything else I can provide on my end, please let me know.
Regards,
-John
JohnN2 I've heard back from the dev team on the details they need to look into this:
- Agent side OS
- Agent side keyboard layout
- Device side OS
- Device side keyboard layout
If you're using the Desktop Console:
- The Desktop Console's version (from upper left corner's Desktop Console -> File -> About GoTo Resolve Desktop Console dialog)
- Keyboard layout setting (Local/Remote) (from upper left corner's Desktop Console -> File -> Preferences... dialog)
- Desktop Console logs (after they experience the issue, right click on the console to invoke the context menu -> Export logs...) Please Email the logs to gotoservice at logmein dot com and they will be forwarded
