Can you create subcategories
I am setting up help desk services and need to know can you create sub-categories?
This would be really helpful to classify tickets.
Forum Discussion
Hi!
That is not available now but it is on the roadmap for later this year.
I would recommend trying the ticket tags to add sub-categories. Please let me know if this does not cover all of your use cases, and if we can make any improvements.
Can you tell me more about ticket tags? I am not sure how to do that to see if it will help.
You can read all about how to use tags in tickets in this support article:
https://support.goto.com/resolve/help/how-do-i-add-tags-to-tickets
