Forum Discussion

Boyd B.'s avatar
Boyd B.
Contributor
2 years ago

Browser support for Console

What browsers are supported by GoToResolve Console (https://console.gotoresolve.com)? If I try to access it through Microsoft Edge v116.0.1938.54 (latest), the page remains blank with no error messages.

 

If I use Microsoft Edge Dev v117.0.2045.1  (latest), the page will open, and I can access most functions, except for remote control. The connection is made, but the browser shows only a black space where the remote display should be. I can see the mouse cursor moving on the remote computer (testing on one in the same room).

 

I don't normally use Chrome or Firefox - but if it works on one of those other browsers, I may need to, so I can see multiple remote desktop sessions simultaneously.

Windows
  • Boyd B.'s avatar
    Boyd B.
    2 years ago

    It is NoScript v.11.4.18. Disabling restrictions on the tab with the GoToResolve console allowed everything to work properly in Edge v116.

     

    In trying to discern the difference between v116 and v117, I remembered that Autoplay of Media could strictly blocked in Dev v117, and that I had enabled it - I had set the option Media Autoplay to Block. Once I added an exception for console.gotoresolve.com, the remote system's desktop became visible.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Boyd B.,

     

    The System Requirements for End users can be found here. Web browser requirements are: the latest version of Chrome, Firefox, Edge or Safari, or Internet Explorer 11. 

     

    I've just updated my version of Edge on Windows 11 to  v116.0.1938.54 and the console is loading and displaying normally. What happens if you sign in using a Private tab in Edge?

     

    • Boyd B.'s avatar
      Boyd B.
      Contributor
      2 years ago

      Hi Glenn,

       

      Same situation. I opened developer tools on the console page, and found this error:

       

      Refused to load the script '<URL>' because it violates the following Content Security Policy directive: "script-src-elem 'none'".

       

      There are 54 of these, and <URL> represents various https://console.gotoresolve.com references.

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        Do you know if this is that a local security policy that was added recently? Do you have any 3rd party security extensions installed in Edge?