Forum Discussion

Savory's avatar
Savory
New Contributor
2 years ago

Adding Lite devices directly

Hi all.  

I'm setting up my first GoToResolve devices to add to my console and using the free tier to evaluate.   I want to add most of my devices as "Lite" since i have more than 5.    As far as I can tell, you can only add "Lite" devices by first installing them as "Pro" and then demoting them to Lite.  However, I've hit the limit of tier changes for the month.  (I've only ever demoted, never promoted and only in service of adding them to the account.)

 

I'm now dead in the water adding devices as my 5 Pro slots are full and I can no longer demote any Pro devices to Lite to add more. 

 

So my question is: can devices be added directly to the account as Lite devices?   Or is there any way to add more devices to the account at all without waiting a month?

 

Thanks!

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Savory, welcome to the community.

     

    This is in part a limitation of the Lite/Free plan level. After your evaluation if you upgrade to a Pro plan once your Pro limit is reached every additional device you add will be add at the Lite level. Switching devices between Pro and Lite can be done one device at a time or a group of devices at a time. 

     

    • Savory's avatar
      Savory
      New Contributor
      2 years ago

      Actually this is not the case.   Once your pro slots are filled up you can continue adding devices.  They will be automatically added as Lite devices instead of Pro.