Gotomeeting screenshare stops working after 30 minutes
I am using basic plan of GOTO meeting, since last few days I am noticing that meeting screen share stops working after 35 minutes of the session, kindly guide me how to figure out this issue.Solvedmehmoodmaria8 months agoNew Member599Views0likes1CommentProfile picture doesn't show in Gotomeeting
I've updated my profile picture in my account settings via the website. This profile picture does not show up in the gotomeeting app. I would like to have this show when my camera is turned off. I don't see a way to do this in the app preferences. Thanks, ChrisSolvedChristastic8 months agoNew Contributor5.5KViews0likes12CommentsOperational Changes to start a meeting have changed why?
For several years now, I have been able to create a meeting, send the link out to a group of attendee's and whether or not I connected, anyone of the invited attendee's could start the meeting up with no problem. Today a meeting I scheduled back in December could not be opened/started because I was not in attendence, I got called away, so this scheduled meeting did not happen. When did this behavior change and is there anything I can do to get the old setup to work again? A setup option or profile change? As much as I would like to attend all the meetings I schedule, sometimes this is not going to happen, yet the meeting needs to continue. The other change I noticed is that none of my "Old/Past" meetings are showing up in the meetings section. I was always able to see meeting invites both scheduled and past. Now nothing is showing up, so did we get some sort of buggy release of the software or what? I'm looking for any help here that can correct this. Very frustrated user. Thanks in advance JohnSolvedjschindler1929 months agoNew Member577Views0likes1CommentSharing recording with specific people
When I try to setup "share with specific people" while trying to share a recording, I enter their email address. The copy link does not illuminate. I watched the help video, they do it also and state that the share link only illuminates if you Share with everyone". If I share with specific people, how do i get them a link, or share the video with the specific person if the copy link button does not illuminate?Solvedicauto10 months agoNew Contributor714Views0likes2CommentsNo Audio after taking trip to Thailand
After taking a trip to Thailand, attendee's audio quit working. Attendee normally uses VoIP. Using the app on a Mac. Same result when trying to use iPhone. Attendee can connect with either device just fine, but no audio. How do I enable his audio while in Thailand? Works just fine while in US, but not in Thailand. This worked fine in Thailand in previous years, but under a different account.SolvedAResister10 months agoActive Contributor821Views0likes4CommentsClosed Captioning for GoTo
When does GoTo expect to integrate Closed Captioning into its system? I understand that 3rd party platforms are available, however that only serves to make participating more difficult for the hearing impaired. As my office, and others like it are pressed to have their meetings accessible to all, customers will be forced to choose the providers that are willing to do so.SolvedJrhall2110 months agoNew Contributor1.7KViews0likes4CommentsMac Sonoma: Webcams permanently crash a few seconds after joining the meeting
For a few days now, I have noticed that when I connect to a meeting, the speakers' webcams work correctly for a few seconds and then freeze. I only notice this on my MacBook Pro with Sonoma installed. I would like to understand if there is any setting to act on or it depends on the operating system.Solvedklimt510 months agoNew Contributor956Views0likes3CommentsUSB audio interface drops halfway through a meeting
This problem somewhat "new" to us, but has been seen for several months. Tracking down the root cause has been frustrating. We are using a Focusrite Scarlett 2i2 USB audio interface to connect our meeting room's sound system into one laptop in a multi-person GoToMeeting session. All other in-room laptops have audio muted, to eliminate feedback. There are probably around two dozen participants in the session, most of them remote. This configuration works great, until it doesn't work at all. The problem occurs after an extended period of time. It could be after an hour, or it could be longer. What happens is that the application, running on a Windows 10 laptop, loses the "connection" to the external USB device. The external interface appears to be working normally, based on status and activity LEDs. When we exit and rejoin the meeting, we notice that the audio source has changed back to the laptop's default microphone and speaker. Normally, GTM remembers the most recently selected device. Manually setting the source to the USB device restores the connection. The only indication we get that the problem has occurred is when a remote participant complains in the chat window that there is no sound. Perhaps we need to constantly monitor the settings side-bar, to see if the audio source changes spontaneously. However, we're usually monitoring the chat side-bar looking for questions or requests to speak. We're using manual "floor moderation". We've disabled all of the Windows power management features for USB that we could find. The laptop screen doesn't go into inactivity blanking. We've configured the laptop to disable all power saving policies while running on the AC adapter. We have installed the most recent device driver for the USB interface from the manufacturer's web site. At this point, we're looking for: (1) troubleshooting suggestions, and (2) advice from others who have seen similar problems. Thanks, in advance!SolvedDaveInNH11 months agoActive Contributor2.2KViews0likes6CommentsRequest Remote Control is not available Nov 2023
Since the new Go To App was launched, you cannot request Remote Control from another session user (this has been tricky to explain to non English speakers, how to download the app, and move away from the Browser and Merge Screen and Pop Up) In Classic Go To Meeting you could 'Request Remote Control' and a pop up would appear on the other persons screen. I would love for this to be re-instated on the new app but it seems a certain number of clients need to request for this to be reinstated on the new app. There are places on the website with conflicting information:- On a video it says, when setting up a meeting to 'Click Attendee Experience' but I don't have that option when I'm setting up a new meeting yet my settings say it is 'activated' In a Go To Meeting Community, a Post on 31st Aug says 'Request for Remote Control Feature for Go To Meeting for Non-Presenters is now available‘ but as I've just found out on a support call it is not! https://community.logmein.com/t5/GoToMeeting-News/Request-for-Remote-Control-in-GoTo-Meetings-now-available-for/ba-p/308910 The solution I have been provided with is to share a video with other users to explain how to share their screen, but a simple Pop Up Request would be a lot easier.SolvedPhoenix711 months agoNew Member877Views0likes1CommentParticipants log in-log out Reporting for Recorded Webinars
Good morning, when a course is recorded, I select it from past courses and more than 6 months have passed, the diagnostics are no longer available (and that's ok, I know that) but only the recorded video appears in the course home and the list of participants with access and exit times is missing... How can I see the entry and exit times? In the "info" of the course there is only the list and whether or not they spoke, even in that case the entry and exit times are missing. (In courses that are not recorded, however, the list of participants with entry and exit times appears.) Thanks, AndreaSolvedadonati11 months agoNew Contributor1.2KViews0likes6CommentsWhy do I get reminded for a meeting I'm already in?
Why does GoToMeeting show me a reminder for an upcoming meeting if I'm already in it?SolvedMKluzak11 months agoActive Contributor1.3KViews0likes4CommentsTrouble with GoTo virtual backgrounds
I am fairly new to GoTo, since several years ago, and I'm having trouble getting the virtual backgrounds to work well. It shows alot of fuzziness around my head & it's quite distracting. Any solutions to make this better? Otherwise I can only use blur & only on the lightest setting or no background at all, which is not ideal. Thoughts......Solvedroxy205311 months agoNew Contributor870Views0likes3CommentsCan we use the new "Presenter Overlay" in MacOS Sonoma with Gotomeeting?
It would be nice to be able to use the new "presenter overlay" view with MacOS Sonoma, where your face is in front of the content you're sharing. Is it possible?Solvedmusic_cities11 months agoNew Contributor907Views0likes1CommentCtrl+S switches to a Calendar view
Windows Desktop application. I work with multiple monitors. Today I tried to save a document in another window and the focus was accidentally still in GoTo. Ctrl+S took me to an inescapable Calendar window. I had to kill the process and rejoin the meeting. It seems they could still hear me, but I couldn't hear anyone else or get back to the participant view. Is there a shortcut to get back to the meeting? Is this an undocumented bug? I tried the Ctrl+Alt shortcuts in the GoTo help, but none of those worked.Solvedsutyak11 months agoNew Member1KViews0likes4Comments- kieth12 months agoNew Member793Views0likes1Comment
Goto meeting Free app features
Hi, starting today I could not use old app. Is it a problem that is going to be fixed or is it permanent? The old app could not connect to the internet. The new one works. How to make an old app start? By default it starts web version. In the new app in the top left corner is shows count down. Does it mean something? In the right top corner it says People 3/4. Does it mean I can not hold more than 4 people meeting? Previously if I share my screen it would show small dashboard the middle top of my screen. Where is it now? Where I need to click to start drawing?SolvedTWOSK2 years agoActive Contributor654Views0likes1CommentStart Goto Meeting Command Line
Is it possible to start Goto Meeting (GoTo.exe) in command line with a specific camera?SolvedPeterzz2 years agoNew Contributor1.1KViews0likes5CommentsRecording does not have audio
I recorded a session but when I opened it, I can see the video, but it has no audio. Please assist as I am unable to re-record this session and I need to send it to some colleagues overseas. Is there somewhere where I can possibly add the session ID and get a backup of the recording. The meeting was just completed on 05/16/2023.SolvedLana22 years agoNew Contributor2.4KViews0likes7Commentsgiving mouse and keyboard control
I find it aggravating that you cannot give mouse and keyboard control to anyone that does not have the GoTo app installed on their computer and has to use the browser. We work with many clients in many industries and rarely are they GoTo customers so, this fucntionality is often not available to us with undermines the potential power of collaboration. I was told by your tech support that this has always been the case--I call BS. We have been an early adopter of GoToMeeting all the way back to when it was it's own company. And I know that this was not always the case. From our perspective: We have committed to using this product for our video meetings yet because it does not have this very important collaboration tool for the browser user we are now forced to rethink our choice for video conferencing. When we have to ask our clients to install software on their machines to maximize our interactions. This puts us at a dis-advantage. From your perspective: We are consultants with a wide variety of clients and there exists opportunity there for you (GoTo Provider) to gain free marketing and advertising every time we introduce one of our clients to your product. However, when they are limited by arbitrary feature limitations it undermines that experience and spoils your brand to potential customers. The result usually is: "lets just use Teams" or "lets just use Zoom". ...and you've lost a potential customer.SolvedCurtCruver2 years agoNew Contributor4.9KViews1like20CommentsParticipants webcams hide when organizer is presenting
Until recently a meeting organizer could view participants webcams while screen sharing using the "pop out" button on the meeting toolbar. Over the last few days this function does show cameras at the beginning of the screen share but as soon as the organizer clicks on the screen they're sharing - eg PowerPoint or document etc - the cameras are no longer seen by the organizer. This is happening to all of our employees. Does anyone know how to stop this from happening please?SolvedKellyMJ2 years agoNew Contributor2.3KViews0likes10CommentsWhen would development on the fullscreen Beta feature be completed?
Windows desktop application's Beta pop-out view is awkward in that the assumption seems to be a user would only be using GotoMeeting. Its dashboard panel and content screen do not have the customary Windows top-right buttons that minimize and maximize. Both just stay there in static mode which at times result in interference of accessibility to the desktop and other running applications. Furthermore, clicking the "fullscreen" mode option does nothing than a slight percentage shift of viewing space because all the surrounding interaction icons are still visible and taking up space. If a participant were to want fullscreen, that might mean to remove all such icons and see only the session's shared content, while going non-fullscreen could conversely be to have the interaction icons reappear.SolvedDarrenA2 years agoActive Contributor1.1KViews1like4CommentsGoTo Meeting WebCam Problem
Hi, We subscribed to a GoTo Meeting package of 250 participants but during our meetings not everyone can turn their camera on it says that limit is reached, is there a limitation for the participants to turn on their cameras?SolvedGlennGevero2 years agoNew Member704Views0likes1Commentneed more than 1 owner of a meeting
I desperately need to have more than 1 owner of a meeting. We had a staff person leave, and I had to delete the meeting and start all over because as co-organizer I can't add people to the meeting. This is ineffecient, and a huge barrier to our time. It causes your product to be cumbersome and I have considered leaving over this as we use your meetings extensively at our agency. Your new break-out rooms are super, and only highlighted the problems with not owning the meeting. please Please improve your system! Thank you sherrySolvedsherryn2 years agoNew Contributor979Views0likes3CommentsIs it possible to enable Call Me when starting a meeting from my Personal Meeting Room link?
I think I finally figured out why Call Me hasn't been appearing as an option for some of our meeting organizers… If an organizer starts a meeting from their Personal Meeting Room link (GoToMeet.me) by choosing the "Join My Meeting" button, the Call Me feature isn't available to them. However, if an organizer starts a meeting from their GoToMeeting Hub (via the "Meet Now" or "Start" button), or uses a GoToMeeting link with a specific meeting ID then the Call Me feature appears. Is this expected behavior? If so, it would be great if the Personal Meeting Room link could also make the Call Me feature available to an organizer because Personal Meeting Rooom links are easy to remember and share. Thanks! -BrianSolvedbtn2 years agoActive Contributor2.9KViews0likes6CommentsIssues with GoTo Meeting and Outlook 2016
Good morning, I have a user who, when scheduling a meeting with GoTo, cannot see any of the meeting info on her Outlook calendar. The meeting appears to get created successfully (see the first image attached) but it never appears in Outlook. She's also having problems installing the add-in. Whenever I attempt to install the add-in I get the error message that' shown in the second picture. Anyone have any ideas on how to fix either of these two problems? Are they connected? Thanks, KyleSolvedkylsco2 years agoNew Member847Views0likes1CommentElgato Facecam does not work on gotomeeting but works on everything else
It appears theElgato Facecam does not work on gotomeeting but works on everything else. Gotomeeting will not recognize the Camera Hub software as a valid virtual camera source. If this a known issue or is anyone have luck using this camera as a source. It does work on all other meetings softwares as far as I have tried so far. Zoom - google - Teams etcSolvedBBURZYCKI12 years agoActive Contributor4.1KViews0likes9CommentsOutlook plugin not showing installed, but still in outlook.
I have a user who every time she opens a blank meeting window the goto screen pops up asking her to logon. This is a new comptuer, did not install Goto Connect or the Goto Outlook addon. Read it could be an issue withwebview2. Did a repair as there was no option to uninstall. Searched the users profile folder and removed any mention of Goto, I even manually cleared some thins from the registry. The user does not want the goto window popping up ever time she opens a new meeting window. Any thoughts on this. Most of our users do not have logons for Goto Connect or the outlook plugin.SolvedRichD2 years agoActive Contributor2.2KViews0likes6CommentsGetting Access Denied error
I am getting an "access.denied" error while hitting the end point https://api.getgo.com/admin/rest/v1/accounts/2831777235363894992/users?filter=%28firstName%20%3D%20%22.*.*%22%20%7C%20lastName%20%3D%20%22.*.*%22%29%20%26%20products%20%3D%20%22.*G2W.*%22 I created a Client using https://developer.goto.com/. Then after, I got the long access and reference tokens. But whenever I hit this API I get forbidden error even though I have give all access to my Client in the scope section(While Client creation). I am unable to find the root cause. This issue is same when I hit some of the API's given https://developer.goto.com/adminpage Hoping for a response soon Regards KinjalSolvedKinjal2 years agoNew Member1.4KViews0likes1CommentFor my application the Old Go To desktop is superior except for the limitation in number of webcams
In my experience the new version of desktop seems less stable and less usable, especially in the use of shared documents and annotations, compared to the old version. What is needed is increasing the number of webcams for the presenter in the old version. It is less important for attendees to have access to all the shared webcams of other attendees. The emojis and hand gestures in the new desktop application are nice. However they do not present much real value. I sincerely hope the old version of desktop will not be retired before the new version is improved.SolvedALCH2 years agoNew Contributor1.2KViews0likes3CommentsVirtual Background stutter and fuzziness
I am using a high quality Logitech HD Pro C920 webcam. When using it without a background, the picture is sharp and clear and motion is pretty smooth. If I use a green screen with one of the installed virtual backgrounds (GoTo background), I get the 'melting man' effect where part of my body fades in and out or a 'halo' appears. I am using excellent lighting in front and to the side. Same setup as when I had a Zoom account, and there it worked perfectly. Any suggestions?SolvedJJsailor2 years agoNew Contributor1.2KViews0likes2CommentsVirtual Background for Webcams
I am a Mac user & was wondering if "Go-To-Meeting" have an option for adding a different background during Webinars? ZOOM offers a free Virtual Background feature that allowsyou to display an image as your background during a Zoom Meeting. You can either upload your own images or use their selection as your virtual background. I recently signed up for "Go-To-Meeting" but can't locate a similar feature anywhere. I would LOVE to have a more professional background for my upcoming webinars. Any suggestions?SolvedDi4Resume2 years agoNew Contributor66KViews5likes52Commentswebm file no image just sound: why?
Hello, After a successful recording, cameras and mics checked, and good connections, the output file has no image. Just sound. Why and how can I fix the file and get video + sound. Thank you, House of Ethics - new userSolvedHouseofethics2 years agoNew Contributor3.7KViews0likes4CommentsParticipant Screen Full Screen?
I am testing the Go-to Meeting link so I can see what a participant will see. When I click on the link, it opens a window: https://meet.goto.com/379389573 (I am testing on the 'computer' setting). The window does not open full screen, but only about half screen. I can see no way to MAXIMIZE this window. How does the participant do this from their end?SolvedJJsailor2 years agoNew Contributor1.2KViews0likes2CommentsLocal recordings aren't possible from a browser. Switch to the desktop app to record.
Hi, When I try to record a meeting, I get the following messagelike the one in the subject. I don't have this problem in the app. It doesn't matter what browser I'm using. Does anyone know how to solve this problem?SolvedTomasz_oilwaw2 years agoNew Member668Views0likes1CommentSpeaker Volume on New GoTo Windows App
Hi, I am using the new GoTo app for Windows. The new app does not seem to allow me to adjust the speaker volume while I'm in a meeting. I could adjust the speaker and microphone volumes in the older GoToMeeting Windows app. I tried adjusting the Windows volume, and it does not change the volume within the GoTo app. Does the new GoTo Windows app allow you to adjust speaker volume? TomSolvedTomD3402 years agoActive Contributor4.7KViews0likes11CommentsRequest cancel and refund GoToMeeting
Hello, GoToMeeting team My name is Hyunsoo CHOI (my GoToMeeting account ) and I used GoToMeeting for few months very well. I wanted to cancel my subscription so I already deleted my subscription in my billing page few weeks ago However today I got new receipt for this month. (Receipt number : 318200429) My billing page doesn't show any subscription and plan, but I don't know why new receipt has been sent to me. 1) Please cancel this receipt and refund. 2) Please delete my credit card in billing page. I want to delete it, but there is no system UI and function to delete credit card. There is only editing and adding new credit card. Hope to get reply as soon as possible. Thank you. - HyunSoo CHOISolvedHyunSooCHOI2 years agoNew Contributor1.6KViews0likes3CommentsRecordings being stopped
The meeting was being recorded but after the break (when the recording was paused) the organizer resumed the recording and it showed the 'Recording in progress' while hovering over the recording button. But when the meeting ended there was no recording available on the portal. Can anyone help?SolvedK21Academy2 years agoNew Contributor2.3KViews0likes9CommentsSubscribe to this post for Allowlisting and Firewall Configuration Updates
Hi, If you wish to be notified of changes to ourAllowlisting and Firewall Configuration Updates, please subscribe to this post. When an update is made we will comment on this post and notify all subscribers.GlennD2 years agoGoTo Manager9.5KViews1like5CommentsGoTo App Meeting Experience Demo
Hi, This quick in-session GoTo Meeting demo will walk you through the pre-meeting setup, camera features, reactions, screen sharing, breakout rooms, and more available in the GoTo App. This demo was recorded 5 months ago and does not include the new Miro whiteboard integration.GlennD2 years agoGoTo Manager1.5KViews2likes1CommentAttendee names not appearing in reports
In the following class we had three attendees but the diagnostic only shows 2 attendees: March 20, 2023|8:35 AM–4:05 PM|7 hr 29 min Asbestos Project Designer Refresher Meeting ID:308-646-621 View diagnosticsSolvedangelogarcia32 years agoNew Member754Views0likes1CommentEntry and Exit notifications
How to disable entry and exit notifications during an ongoing meeting in the GoTo Meeting?SolvedK21Academy2 years agoNew Contributor916Views0likes1CommentFirefox not supported for hosting or attending in the browser
I am using Firefox 82 and I just got below message when trying to join meeting: "Your browser or operating system doesn’t support this meeting. To join your meeting online, open this link in the latest version of Google Chrome:". Do you plan making meetings usable on Firefox?Solvedkujaw2 years agoActive Contributor5.1KViews1like13Commentshow to share my document to participants full screen -- but smaller for me
When I'm running a session, it's more important that participants see my shared screen (PDF document) than seeing each other or me. However, I would like to see both participants and the shared screen. When I have the shared screen visible on my computer, the panel showing my participants hides part of my shared PDF. It's fine if the PDF I'm using is smaller for me while I'm seeing my participants, but if I make it smaller on my screen, am I also making it smaller for the participants? I would like them to see my shared document full-screen, but I prefer that it not be full-screen on my computer. Is this possible?Solveddragan3222 years agoNew Member818Views0likes1CommentIssue with Installing GoToMeeting: Error 1722 and Failed Installation of Version 10.19.19950 and 10.
Hello, I am unable to install GoToMeeting version 10.19.19950 or 10.17.19796. However, the installation of the old package version 10.4.15939 is successful. The error message I receive during the installation of the newer versions is: "Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _421693A2_89BA_4B03_A4B3_147201B64F76, location: C:\Program Files (x86)\GoToMeeting\Shared\CPS\G2MCpsBridge.exe, command: "/RegServer"" We have attempted installation on multiple environments such as Windows Server 2016 and Citrix Server 7.15, but the issue persists. Thank you.SolvedCarolJenkins2 years agoNew Contributor1KViews0likes1CommentLocal recording and converting the WebM files to another format
Hi, Currently, the GoTo App does not include a native method for transcoding local recordings from WebM format to another format like MP4. This guide will detail how to use VLC Player(a free and highly regarded media player), to convert your WebM files. Download and install VLC Player from their website Open VLC Player and click on Media on the toolbar at the top Select Convert/Save from the menu In the new window that opens select the +Add button displayed on the File Tab Locate the WebM file(s) in your Documents folder (where they are saved by the GoTo App by default) Once you have selected the files to convert click the Convert/Save button To make VLC convert .webm to .mp4, select "Video - H.264 + MP3 (MP4)" in the drop-down list of format profile. Also, you're able to convert .webm to other formats and devices. Select the Destination location for where the new files will be saved Finally, click the Start button to begin the conversion processGlennD2 years agoGoTo Manager2.4KViews0likes0Comments