Problem with installing Gotomeeting on Macbook Air M1
I have a Facebook blueprint exam soon. And I need to download GotoMeeting. I use this linkhttps://global.gotomeeting.com/installI download the GoTo Opener file but my laptop "wasn't able tounarchieve it". I checked everything, and do not understand what else I can do. Maybe the problem is with M1?SolvedIlmira3 years agoActive Contributor1.9KViews0likes3CommentsProblem with using Kandao Meeting Webcam in GoToMeeting App
Hello, Im trying to use the GoToMeeting App for Windows with my Kandao Meeting 360° Webcam, however when im trying to activate it in the preferences, i always get the error "failed to initialize your webcam". I already tried to update the firmware of my webcam, reinstalled it and also started the GoToMeeting App as an administrator, however the error always pops up again. Im having no issues using it on GoToMeeting if I just join the meeting in my browser, or by using it in any other conferencesoftware.SolvedMajusch3 years agoNew Contributor4KViews0likes7CommentsNew View of GTM - now just Go To?
Wondering how I might find out about the new view of Go To Meeting / Webinar. When I joined a meeting today, it looked very different from yesterday's meeting - actually looked more like Zoom and I was unable to view multiple areas of the control panel. Very frustrating and wondering if there is a way to get back to the old view? Thank you.SolvedDebbieW3 years agoActive Contributor691Views0likes1CommentGoToRoom with Poly TC8 : white screen
Hi all, We are using GoToRoom with Poly Studio X50 and TC8 controller without problem since one year. Suddenly the screen of the TC8 controller keep white, and the Poly X50 indicates that it could'nt find the TC8. If I change the provider as "Poly" or "Teams", the TC8 controller is working fine. I've tried a restart and a factory reset too on the TC8, the problem stay the same : white screen. The right menu on the TC8 is working fine. The screen become white only when reaching the "home" screen. Thanks for your help, SteveSolvedHydro3 years agoNew Contributor1.5KViews0likes2CommentsChange Goto meeting URL name
I created an account for Goto meeting for my company and I subscribed to Goto meeting business but I realized the URL of the meetings show in my name I used to create the account. How can I change the name to reflect the company name?Solvedaugustineato3 years agoNew Member871Views0likes1CommentProblem with connecting to video call on GoToMeeting
Today I had problem with connecting to video call on GoToMeeting. Did something happen with the program? Some participants have no sound or image, the image was lagging behind the sound, or they had the message "Could not join sesion. An unknown error has occured."SolvedAga13 years agoNew Contributor1.1KViews0likes3CommentsHave Pro GTM video not recording
I have read a lengthy thread, watched videos, and checked out the support center. My recording is showing a black screen although most of the audio works fine. (In the beginning is cut off a bit...ideas?) I can get video to record when I am on screen share but it doesnt show all the webcams. Bottom line: I want to record a gtm with everyone's webcams and NOT have to screenshare. I appreciate your non-techie ideas and suggestions.Solvedluigermat3 years agoNew Contributor3.2KViews0likes9CommentsScreen Share is crashing Windows.
Whenever I run Screen Share (anytime during) in GoToMeeting the computer crashes and restarts very quickly. The processor is hitting 85C+ when running only GoToMeeting and Screen Sharing, which does not seem sensible. The machine can run stress tests like FurMark and Cinebench without crashing so this cannot be due to the hardware overheating from extensive work. Event Viewer provides a WHEA error just before the crash happens. Please see below for the error: A fatal hardware error has occurred. Reported by component: Processor Core Error Source: Machine Check Exception Error Type: Cache Hierarchy Error Processor APIC ID: 6 The details view of this entry contains further information. The system specifications are below: AMD Ryzen 9 5900X Gigabyte Aorus Master X570 Corsair 64GB 3600MHz DDR4 RAM AMD RX 6800XTSolvedThomasVieth3 years agoNew Contributor2.7KViews0likes2Commentslog4 java script used by Go-To-Meeting launcher
A worldwide vulnerability was detected in software containing the so-called log4j java tool/component. To mitigate the risk of hacks / ransomware attacks they requested whether you could answer the following questions, with regard to the GoToMeeting Opener software package that we use, developed and distributed by your company. Does the application contain the log4j java-component? Is the used version of this component vulnerable for CVE-2021-44228? Do you already have a patched version of the application available? If no, when can this be expected? Is a workaround available? My apologies for the inconvenience and many thanks for your help!SolvedTomS13 years agoNew Member3.5KViews0likes3CommentsNo warning when two meetings get booked for the same start time
When someone schedules a meeting with the same start time as another scheduled meeting, the system should warn the person that there is another scheduled meeting at that same start time, but it does not. It only tells you that there is another meeting in session when you attempt to actually start your meeting and the other one is already active.SolvedCjeff3 years agoNew Contributor849Views0likes3CommentsAudio issues
Hello. Is there any way to get tracerout from gotomeeting to my ip? Maybe some kind of looking glass where i can get it? Thank you.SolvedAfkza4aem3 years agoNew Contributor1.1KViews0likes4CommentsGTM plugin button installed on mail vs. calendar in Outlook 2016
Appreciate anyone's help with this problem. I search this forum as well as the internet but have not found anyone posting something similar. I installed the GTM plugin on my lap top. I used Outlook 2016. The GTM button to schedule a meeting is showing up on my mail ribbon: I want this button on my calendar page in Outlook so it is easier to schedule a meeting so I can refer to my calendar. I've tried customizing my quick access ribbon in my calendar but the settings won't allow me to move GTM button. So it remains on my mail page which is not helpful. I rebooted my lap top - that didn't work in moving the location. I haven't tried uninstalling and reinstalling the plugin which I can do but thinking that won't make a difference. Anyone else either experience this or have any suggestions to get it moved to my calendar ribbon? I appreciate any input/help. TracySolvedTracyRN3 years agoNew Contributor1.2KViews0likes3Commentspoor video quality help
I am having trouble with poor video quality in my meetings. Its a new PC and is on LAN (500d/500up) but still drops lots of frames/reduced video quality/pixelated. Wondering if there is any troubleshooting steps for this or something I can check. Thanks!SolvedSbar3 years agoVisitor898Views0likes1CommentAdd Meeting request to Google Calendar
When one creates a Go To Meeting meeting, they have an option to add that meeting to their calendar. Currently clicking on the add to calendar link downloads an .ics file. While this works for PC based calendars, it does not work for cloud based calendars. The work around support suggests is to use a PC base calendar and then sync that with your cloud calendar. This is a bad solution for the following reasons: You are forcing a clumsy solution that requires setup 3rd party tools. It is prone to break if a Windows 10 update updates Mail and Calendar applications The Windows 10 Mail and Calendar tools do not use modern authentication methods. This does not work if a users is using a MAC or Chromebook or mobile device. There is another way to add an .ics file to a Google calendar, but it is a multi step process that most people won't do even if they know how to do it. Both of these solutions are high friction and push the burden of bad web design on to your end users. Many of your competitors have a way for a web page to add an event to a Google Calendar from a link on their page. It is not rocket science, it is not something new, it isn't even something hard to do. You are behind your competitors in this area, and that is bad when almost 60% of companies use Google Workspace(https://www.statista.com/statistics/961105/japan-market-share-of-office-suites-technologies/#:~:text=The%20office%20suite%20market%20in,percent%2C%20as%20of%20October%202020). The other side of that coin is, why are you making life hard for over 50% of your potential market. You can refer to this link to see how easy it is to add a Add to Google Calendar button to your website: https://developers.google.com/calendar/api/guides/create-events By doing this, you and making a Win Win situation. Your Google Workspace user Win and your company Wins! Sincerely, Dave AndersonSolvedDHAnderson3 years agoNew Member1.1KViews0likes1CommentBreakout Rooms and Webcams - Go To Meetings
Hello Everyone, We are using Go to Meeting for the first time, and require breakout rooms. We've noticed that participants cameras get shut off each time they transition from the host room to the break out rooms, and back. This really disrupts the conversation flow, and discourages people from turning/leaving their cameras on. Is there are way to prevent this from happening? Thank you! MSolvedMCornall3 years agoNew Member859Views0likes1CommentCopy older meeting invitation?
Customer would like to reschedule older meetings. He would like to select a past meeting and copy all the data and create a new meeting. He would also invite the same people or would like to have the option to automatically do so. Please if you have any workaround or know how to do it write me. Much appreciated...SolvedBerzsenyi3 years agoNew Contributor781Views0likes1CommentUsing gotomeeting in phone
Hi! I have a question: is it possible to use it on the phone without installing the app. I have a Chinese phone and I can't access Google play, thus I can't have the app. If not possible, could anyone give any tip? like installing an apk gotomeeting Thank you for readingSolvedEnrik133 years agoNew Member725Views0likes1CommentYour session is temporarily unvailable
I have a user receiving a message in the GoToMeeting app that says "Your session is temporarily unavailable. Sorry, but we're having trouble connecting you to the session right now. Please try again in a few minutes or contact customer support for more help." The user receives this message when she is trying to join a meeting that she scheduled. She does not have the issue when trying to join a meeting that someone else creates and is able to successfully join. This error has persisted for four hours now. The user is on Windows 10 and the GoToMeeting App is v10.17.0 Build 19796 Thank you!SolvedSaluki3 years agoActive Contributor1.5KViews0likes2CommentsStarting times
I've been told that I can only have GTM meetings that start on the hour or the half hour. I have a lot to squeeze into a day and that wastes a lot of time having to leave 30 mins gaps between sessions when 15 mins would suffice, Can I start them at say 15 or 45 mins past the hour? I can't seem to find the answer to this query anywhere, and the meeting organiser is insistent! I'd be most grateful if anyone could clarify or point me in the right direction please.SolvedKateK3 years agoNew Contributor1KViews0likes2Commentscloud recording meeting with screen share only
In my online profile I can switch between cloud/local recording and turn transcription on/off, but I'd like to manage them on an adhoc basis. Is this possible? I used to use local recording which would record my screen only. I prefer the cloud option because it is easier to share meetings. However when I use cloud recording it records participants webcams which I do not want. Is there a way to turn this off? Is there a way to share videos without the transcriptions/webcams with the cloud option?Solvedskram13 years agoNew Member697Views0likes1CommentGoToMeeting quits after launching meeting
When attempting to start a meeting GoToMeeting will quit about 3-4 seconds later without pressing any other buttons and without any indication as to why. Issue occurs in multiple users accounts. Can join GTM's test meetings with no issues Uninstalling and re-installing doesn't do anything Removed GTM folders from /appdata/local and /appdata/roaming. Any help would be appreciated.SolvedAndreX863 years agoActive Contributor1.2KViews0likes3CommentsAuto Renew for User greyed out
Hello, We have a company account with several users, now we are trying to deactivate a user (GoTo Plus) and cancel the subscription. But, the option to deactivate auto-renew is greyed out and cannot be chosen, and therefore not cancelled. We've logged in with the billing login as well the admin login, and none has worked.  SolvedMZ93 years agoNew Contributor1.6KViews0likes3CommentsExpired recording links?
I am trying to share my GoToMeeting recording links with colleagues, but it always takes them to a login page for GoToMeeting. Do you need a GoToMeeting account login to access recordings shared by other people?SolvedErnie_G3 years agoNew Contributor6.1KViews0likes10CommentsTrack how many views are of GoToMeeting recordings
We post videos of our church service on You Tube and it provides a counter of how many times a video has been viewed. Is there a similar counter available for how times a recorded meeting is viewed?SolvedPeaceLutheran4 years agoActive Contributor825Views0likes2CommentsCo-organizer cannot start an audio meeting
We have set up a new "online meeting room" meeting for our emergency response team so that the team can all dial in via their cell phones and do contingency planning whenever they need to. The organizer has added a co-organizer to the meeting so the co-organizer can dial in to start the meeting if they are not available. Test 1 - When the organizer dials the TF number to begin the meeting, it asks for the Access Code and then asks them to enter their audio PIN and all is fine. Others can then dial in and join and hold their discussion. Test 2 - When the co-organizer dials the TF number to begin the meeting, it asks for the Access Code and then asks them to enter their audio PIN and they get the message that the audio PIN is invalid. This co-organizer has a GTM license and is able to start their own meetings just fine (meetings where they are the organizer) so we know the audio PIN is valid. This only happens with meetings where they are a co-organizer. Is this a bug? Are we doing something wrong?Solvedshaupt354 years agoNew Contributor1.7KViews0likes3CommentsPlease move this window away from the shared application
Every time I try to share any application, I get this error during the meeting. I don't get this error when I share my whole screen. I found few forums online which suggested disabling Hardware Acceleration in Windows 10 but that isn’t working either. I am using a windows laptop with NVIDIA GeForce MX350 graphics.Solvedsanchitsaxena4 years agoNew Contributor3KViews0likes3CommentsHow to use GoToMeeting with live audience
Hello GoToMeeting users! We are a homeowner association that started using GoToMeeting for board meetings during the Covid pandemic. Now that we've resumed in-person meetings, we still want to use GoToMeeting to include association members who'd prefer to log in from home. That has created a technical problem resulting in audio feedback, echos and awkward communications. As long as the GoToMeeting audience simply listens and watches, it's OK. But there appears to be no acceptable way for GTM participants to make themselves heard by the live audience, or for the live audience to comfortably hear the GTM participants. The hookups we've tried produce feedback and echoes. Does anyone have ideas for how to overcome these issues, either with GoToMeeting or another LogMeIn product? Many thanks William Miller YLP Communications Yosemite Lakes Owners' Association Coarsegold, CA williamm@yloa.orgSolvedwsmiller4754 years agoNew Contributor1.2KViews0likes3Commentssuspended gotomeeting account
Hi, Our payment method is expired and now we have no access to our gotomeeting pro. when we update the method is our subscription valid until the end of paid duration (we paid annual) ? and what happens to the suspended time during not updated method? we had paid from 20 oct 2020 to 20 oct 2021.Solvedrouginedarou4 years agoNew Member839Views0likes1CommentRecording is sometimes framed by a black border
I have a problem of understanding about the recordings. Sometimes the shot is framed by a black border, and sometimes not. What is the reason for this? Is it possible to turn this off, or make certain settings so that this does not happen? Because the transferred screen is not readable in this way, which is very bad. Thanks for your help!SolvedAnnkatrin4 years agoActive Contributor2KViews0likes7CommentsAudience View Painfully Slow
Hi, Audience view has slowed down over time. Now it is painfully slow. I present from a laptop that is connected to an external monitor via USB C. I have only one monitor (Dell 43") - so I only need one. My internet connection is 1G. Verified at greater than 500 up and down - typically closer to 860 M down and 920 M up. I use a wired connection. At the same time, I connected to the meeting with a Microsoft go laptop and watched the presentation there. This laptop is incredibly underpowered and connected to to the internet via WIFI. The slides display there with a small lag but nothing like the lag seen in the audience view. Due to its lag, as a presenter I find the audience view distracting and maybe only useful to see if I am actually driving the display, but not as a representation as what the audience is seeing - unless it is emulating what someone over dial-up would see 🙂 Yes I use animations. The same animations that worked well with audience view for years - I have been using GTM for over 8 years now.SolvedJimLewis4 years agoNew Contributor1KViews0likes3CommentsUnable to record to the cloud - GoToMeeting
Hey Guys I'm getting this error while recording my cloud meeting session. "Unable to record to the cloud - GoToMeeting" Version 10.17.0 Build 19796 macOS Big Sur11.4 (20F71) Thanks & Regard's -Balu NaikSolvedBaluNaik4 years agoNew Contributor989Views0likes1CommentMultiple users logged in to same meeting under organizer account
I've searched around and can't find a definitive answer to this: Can multiple users be logged in to a single meeting, each using the organizer login? I have a group of users having meetings where several people have the organizer credentials, and they're noticing that when one person joins with the organizer credentials, it bumps the other person who's logged in with the same credentials out of the meeting. Is there a limit of one person logged in under the organizer account at a time per meeting? This makes sense to me, but I want to confirm that this is the expected behavior or if there's an account setting somewhere to change it.Solvedrickinwc4 years agoActive Contributor2KViews0likes3CommentsRecording meetings
What will host able to record meetings? 1. Will it records what apps we are using on background. For eg, in pc if we are attending meeting which is recording by host, will it records or intimate to host what are the other apps we are working on background? 2. Will the app goes to sleep mode if we are idle?Solvedmeher9994 years agoNew Member704Views0likes1CommentAPI Security Scan
Does anyone know if GoToMeeting publishes an API Security Scan from a tool such as OWASP ZAP to demonstrate the security of the API? I did find the White Paper https://logmeincdn.azureedge.net/gotomeetingmedia/-/media/pdfs/UCC_security_white_paper_snapshot_April2020.pdf But I'm specifically looking for an API scan.Solvedkkoellner4 years agoNew Member765Views0likes1CommentWhat port does GoToMeeting is using?
I am getting error from firewall and cannot join via the application on Windows 10 desktop. Via web looks fine. Below you can see my error: What port does GoToMeeting is using so i can unblock or allow to my firewall ?SolvedMrCostas4 years agoNew Member2.1KViews0likes1CommentScreen sharing: cut off at task bar loction
Hello, When sharing my screen in a gotomeeting session (with one screen only), the location where the task bar is located is not shared, i.e. it cuts off part of the screen (as a presenter I see the green frame ending where the task bar starts and as an attendee I just don't see the bottom of the screen). I tried various things such as hiding the task bar or sharing the monitor vs. App, but nothing helps. I would appreciate any other suggestions how this could be fixed.Solvednwolp4 years agoNew Contributor1.5KViews0likes2CommentsCan't hide attendee bubbles in New UI
Hello. While I can control the attendee list and hide it, I cannot hide the attendee bubbles on the new UI. This presents issues for me when hosting meetings with contracted clients who have privacy clauses in place with our organization. I have addressed this issue repeatedly with customer support. Please advise when this will be fixed on the new UI.SolvedJeannaM4 years agoNew Contributor4.1KViews0likes22CommentsGotoMeeting Opener.exe antivirus false positive
Hello. When I was recently invited to a GotoMeeting I was prompted to download a GotoMeeting Opener.exe file. As part of security best-practices I upload any executable file even from reputable sources to either viruscan.jotti.org or virustotal.com. When I uploaded the GotoMeeting Opener to VirusTotal, 2/72 antivirus engines report the program is infected: Antiy-AVL reports it is infected by Trojan/Win32.Tiggre, and CyLance reports it is unsafe. Here is a permalink to the VirusTotal results: https://www.virustotal.com/gui/file/f37bfb2d2a12fbfbce988c1f0a7722e9a20e40d1b8a0a942a57a0490ed353356/detection Assuming this is a false-positive detection, can somebody from the company please report this to the 2 antivirus vendors in question? You should be able to reproduce this problem by uploading your own software to virustotal.com. Thank you.Solvedjonathandl4 years agoActive Contributor7.5KViews0likes11CommentsMeeting recording missing - after start - stop - start
So, I fat fingered and accidentally press start recording, then stop recording, then start recording on my meeting - the red recording light was still on, however only the half a second between the first start and stop is recorded to cloud. The rest is not there, and there isn't any more in the local folder either. HelpSolvedSteveyD14 years agoNew Contributor1.8KViews2likes3Commentskick out attendee during locked session
Can I kick out (dismiss) attendee during locked session?Solvedlucasdimitripr4 years agoActive Contributor1.5KViews0likes1CommentPrint attendees list
Can I print attendees list after the meeting ends or during the meeting?Solvedlucasdimitripr4 years agoActive Contributor1.5KViews0likes1Comment