Anonymous "User" showing up in GoToMeeeting attendee report
Hi everybody! I noticed that in the report of one of my meetings, one of the attendees is named "User" with no other additional info: I checked and all the attendee we invited are regularly present with their name in the report, so I don't know who this "User" could be. Has this ever happened? What could be the reason? Thanks in advance! LisaSolvedLisa_Rossi5 years agoNew Member932Views0likes1CommentNumber of attendees
I have GotoWebinar solution with 500 attendee. That number is for live meeting and for recorded meeting too? or recorded webinar can reach more?SolvedTIZ5 years agoActive Contributor2.1KViews0likes4CommentsMSI Documentation Clarification "...locked down environments..."
I am looking clarification on what LogMeIn means by the statement "...locked down enviroments..." in the MSI documentation.At first glance you might think this refers to "administrative rights" on the Windows platform, but the documentgoes on to say the G2MPERFORMAVC setting only applies to per-user automatic updates. The way GotoMeeting installs on the per user side, it does not need admin rights...SolvedEddie35 years agoActive Contributor753Views0likes1CommentAttendee List of Recurring Meeting
I have a recurring meeting. However, I am unable to log-in to the account and retrieve the list of folks who attended. I can do it for meetings that happened one-off but unable to do it for the recurring meeting. Hopefully, someone can help me figure out a way.Solvedharishk935 years agoNew Member954Views0likes1CommentNumber of simultaneous online meeting rooms and number of people connected
Hi, I'am thinking to adquire the business version for my organization, but I need to know if it fix with our needs, so I have two questions: 1- How many simultaneous online meeting rooms can I create ? Can I create 20 ones? 2- Whats the meaning of 250 participants? Does it means 250 people can be connected in different rooms at the same time and if person number 251 arrives, won't he be able to enter until someone else leaves? Thank you so much!Solvedlffm5 years agoNew Member604Views0likes1Commenthow to test audio
How do I test audio in GTM? Any other option besides hosting my own meeting and recording it manually? Most of the platforms have a test call feature where you join a test call, record some audio and it's played back. Sometimes you can do that test while in meeting. The "Test Your Mic and Speakers (VoIP)" article is beyond useless as the options mentioned there simply do not exist. And the "if the volume meter next to the microphone shows green bars, it is properly picking up sound" advice is worth sh*t - same as reportedly my audio in today meeting, which I couldn't check. GTM for Mac.Solvedbartekmo5 years agoVisitor945Views0likes1CommentWhy my session ended, even i was present and also other organizer?
In the last weekend I was in gotomeeting with 40 students. To ensure that I woldn't have a drop in signal, I put other participants as organizers, but the class ended twice, once because i lost the connection and again without anyone ending.SolvedLuciana5 years agoNew Contributor955Views0likes2CommentsMeeting ID has expired
I was emailed a meeting link which seems to be giving the error " This meeting has expired, please check the meeting ID and try again" Only I am facing this issue while others are able to join the meeting perfectly, can anyone help me out here? Thanks.Solvedakpb123785 years agoNew Member601Views0likes1Comment"Computer mic & speakers (VOIP)" and "Use my own conference call service"
Is it possible to setup a meeting with both"Computer mic & speakers (VOIP)" and "Use my own conference call service" available? Currently when using VoIP, the conference numbers are only GotoMeetings. We have our own conference call service I would like to use with VoIP. Thanks LuisSolvedluisrz5 years agoNew Contributor1.7KViews0likes2CommentsThe Professional plan - Cloud Recording
Hi, In the PRO plan, can I have cloud recording? There is unlimited cloud recording in butiness and enterprise plans, but is there a (not unlimited) cloud recording in Pro plan? If not cloud recording, is it possible to have a local recording? Thanks!Solvedamirw5 years agoNew Member556Views0likes1CommentGotoMeeting stopped working after Catalina 10.15.4 install
After updating, goto meeting no works on either desktop app or website. It launches, asks for and accepts a meeting number, then nothing more happens, no window opens, no error message, nothing. The app is still running and I can force quit. I've uninstalled and reloaded twice with no differrent result.Solvedjwalz5 years agoNew Member875Views0likes1CommentUnable to install Go-to-Meeting app on Windows 10 laptop
I have a desktop and a laptop, both running Windows 10. I had no problem installing the desktop app on the Desktop machine, but it fails when I try to install on the Laptop. After a very long time (nearly an hour) I get the message "Care: Sorry! Opener has stopped. We cannot create a folder for the Opener on your computer. This is due to lack of disk space or permissions." I have 127 GB free. How can I check the permissions?SolvedSwegnson5 years agoNew Contributor5.7KViews0likes7Comments"Call Me" number calling from international number first
This is an issue that one of our users had noticed, and I wanted to ask some questions to verify if this was a temporary platform issue (not listed in the status site) or if there may be something I'm missing with configurations. One of our users had been using the "Call me" feature for some time now with meetings, as have a number of users. Despite not making any changes, they had noticed that around the beginning of the month, when they try the "Call me" feature, instead of dialing in from a US number, they are getting a call from a European number, and they are unable to join due to the system not recognizing pressing the pound key. When he hangs up and tries again, he gets a US number on the second attempt every time, and is successfully able to get into the meeting. I had verified his settings, and had moved him to the new interface, and verified he had set his "Call me" to US (Admin Center has all available countries checked, since we have users in many countries). After doing so, he had reported that meetings he had started worked with the "Call me" setting fine, but meetings started by others were still having the same issue. No other users in our organization have reported this issue. -Are the "Call me" settings based on the individual user or are they set based on the meeting organizer's settings? All users have all countries available and US is set as the region by default for most users, so the US numbers should be available regardless for the user, but if it's only set based on the organizer, there may be some 'defaults' that are conflicting which would not be resolvable on our end. -Does GTM use numbers from other countries when there are no US numbers available? I know that there have been load issues with GTM lately, so if this is the case, that would explain the recent issue and the somewhat inconsistent nature of the issue, and hopefully this has since been resolved or has/will become less of an issue. -Is there a setting elsewhere that may be causing this to occur? To my knowledge the only area to change this setting is in the web sign-in settings menu where you can set the "Call me" countries, which I have verified is set correctly for them. If there is another setting in the client program or elsewhere that may be affecting this feature, please let me know. Thanks in advance.SolvedCalynG5 years agoActive Contributor1.1KViews0likes1CommentRDC connection and headsets
We are running an RDC connection to a PC and needing to know if we can pass audio over the RDC connection?Solvededbunnell5 years agoNew Member745Views0likes1CommentGoToMeeting Pro subscription without credit/debit card?
Good evening, me and my company would like to purchase a GoToMeeting Pro subscription. I have already tried out the freeware version and have, therefore, been able to register my prefered mode of payment - SEPA, debit entry. However, when I wanted to switch to the GoToMeeting Pro subscription, I was asked to log in with a debit or credit card. I am asked to fill in my card number, the expiry dater and CVN code. Unfortunately, my company does not have such cards. Is there another way of subscribing to GoToMeeting? We would be happy to do so and pay with SEPA debit entry, but can't log in in the first place. Can you please help us? Thank you in advance!SolvedVroni5 years agoNew Member990Views0likes1CommentPurpose of the Login Email Address
I am a potential new customer. What I would like to know is - does the email address that is used to log into your GoToMeeting account need to be monitored? In other words, does GoToMeeting comunicate with you through the email address? I would like to create a dummy email address (a no-reply email address if you wish, or an alias) for use with the product. Is this possible? Thanks, GeeDubYaSolvedGeoffW5 years agoNew Member644Views0likes1CommentHow to disable "Verify your email" in GoToMeeting?
We have two GoToMeeting accounts that we share among a number of different employees in our office. One of the account doesn't do the "Verify your email" email when users login to it but the other account, which was recently setup does. Is there a way to disable that "Verify your email" process since I have users working remotely and they are trying to login to the GoToMeeting account to setup a meeting but they don't have access to the email to verify the address when they login from their remote computer for the first time. I understand the purpose of the e-mail from a security perspective but it's making it challenging to utilize GoToMeeting for our remote users.Solvedgreg_francis5 years agoNew Member964Views0likes1CommentNeed instructions for recording webcams on GoToMeeting
Hi -- I only have GoToMeeting and not GoToWebinar. I would like to know if, and how, I can record webcam footage during meetings. I use GoToMeeting for research purposes but increasingly I need webcam footage for clients. Please let me know if this is possible or if only GoToWebinar has this functionality? Thanks, AliceSolvedabronnert5 years agoNew Member994Views0likes1CommentSchedule a meeting on behalf of someone else?
Hello! I am an executive Assistant, and I need to schedule gotomeetings for the director and the deputy director on their behalf through Outlook and I also schedule meetings in my name for my team. Is there a solution for this? Thank you, GeorgSolvedGeorg_ASI5 years agoNew Member1KViews0likes1Commentunable to activate Call me feature
hi everyone, for some reason i am unable to activate the Call me feature we have the gotomeeting business licence, and from what i found i should be able to enable call me from the singel user settings page, or the group page, though in the following pic i am unable to see where i would/should enable it , any thoughts? thanks!Solveddark-alien5 years agoNew Member587Views0likes1CommentHow can I block an attendee from using their camera and microphone?
When I host a meeting I can mute someone or stop them from sharing their webcam but they can re-enable it right after I disable it. We need to host a public forum where only the organizer can allow or deny someone the ability to use their microphone and webcam.SolvedJared24555 years agoNew Member2KViews0likes1CommentAre there any limitations to the 14 days trial period?
What are the limitations during the 14 days trial period (if there are any)? More specifically, are there limitations concerning the meeting period or the maximum number of attendees? Thanks in advance.Solvedbishoyessam5 years agoNew Member1.2KViews0likes1Commentlink for broadcast (without video and mic)
I wanted to know if GoToMeeting allows the creation of a link through which users can access without being able to interact, that is, they can assist without being able to use their own webcam and microphone. A sort of broadcast. Thank youSolvedgnesper5 years agoNew Member480Views0likes1Commentpersonal meeting room
Hy, i want to know if is possible to create two or more personal meeting room or just one. ThanksSolvedMicheledifigola5 years agoNew Member735Views0likes1CommentAttending meetings from mobile devices
Hi Glenn, I'm new to GoToMeeting and am having troubles with two things: 1) I can't seem to find where to post new threads in the Community. Why is this? 2) I'm noticing some limitations with the phone and tablet apps. My participants are telling me that, when we have more than 6 attendees, they can't see everyone. I certainy understand that the app can't fit an unlimited number of speakers on the screen at one time, but I don't understand why they wouldn't be able to either scroll through the video feeds or at least choose to see the current speaker. It makes it hard to have team meetings when only some people can see everyone. I'm hoping you might be able to be of some help on this. Thanks! ScottSolvedsmatlick5 years agoNew Contributor1.4KViews0likes3CommentsAre the Dial in number for gotomeeting invitation toll-free?
Are the dial in numbers that are generated when you send an invitation to a gotomeeting, toll free? We need to allow citizens a way to dial in to a city council meeting, but I legally can't make them pay for the call.SolvedCombineTX5 years agoNew Member1.2KViews0likes1CommentControl who enter in a meeting
Hi, I'm trying gotomeeting but what i need is to have acess to a meeting more control. Is possible create a meeting where is obrigatory put an personal e-mail and a password. And i select before the meetings what emails can acess?Solvedsergiopeixoto5 years agoNew Member866Views0likes1Commentcan I force my iPad to run a G2M through Chrome?
since we get the new iPad Pros that are very close to Laptops as I would say (we get them with keyboard) I wonder if I could then run my meetings through Chrome and not the APP or will I get pushed into the APP once I start my meeting, without any chance doing it through Chrome?SolvedTho-Mas5 years agoActive Contributor855Views0likes1Comment