Muting and Unmuting
I have a problem I did not have before with my GoTo Meeting sessions. Before your system was upgraded I could mute and unmute participants on the line when they had background noise. Now I can no longer do that and it is badly needed since we are a church group that have older members on the line that do not use the Web, they call in. I found through your support that I can use the mute all feature but that does not help since a participant could be a call in that I would interrupt by muting them. I need the feature re-installed the way it was so that muting and unmuting single participants is available again. I have been using GoTo Meeting successfully for our church for more than two years and I need this feature to have smooth sessions during our church services. Please fix this feature back to what we had before. Thank you.SolvedHgal11 hours agoNew Contributor1.8KViews0likes5CommentsVideos not saving to the cloud
My recorded videos used to say to the cloud and I could find them in my documents folder. At some point I was signed out of OneDrive and I think that stopped the videos from saving in the folder. I am signed back in and have resumed recording calls like before, but now my videos are not downloading to the documents folder. What might the reason be that they aren't saving there anymore? It's pretty important for me as I record meetings multiple times a day and they are saved with date and client name for easy organization and moving to other folders. Downloading from the app is tedious and doesnt save with the date and client name.Asharetts4 days agoNew Contributor115Views0likes2Commentspowerpoint presenter view sharing issue
I have been a GoTo customer for 10 years. This is a new issue. When I share a Microsoft PowerPoint presentation on a GoTo Meeting, it does not share the "slideshow view". Instead, it shares the normal powerpoint view only (essentially what you see when you're editing a powerpoint). This feels like a massive oversight from GoTo, maybe as a result of a compatability incongruency between the two platforms? It would be very helpful if someone from the GoTo engineering team reviewed this question and provided an update, as I'm sure others are dealing with this. I never have similar issues with Zoom or TeamsGraceandLu4 days agoNew Member42Views0likes1CommentHow to fix GoTo time limit regardless chosen duration?
Paid user here. On a Macbook, if that makes a difference. Using GoTo on Chrome browser. Since the recent update, GoTo now has a 40 minute limit to video calls. When we schedule calls, we set the duration to 1 hour. However, the call timer still shows 40 minutes. And once the call kicks us out, when we rejoin, our camera doesn't work anymore no matter how many times we change camera settings or turn it off/on again. How can we set the call duration to 1 hour or longer? And why does our video stop working when we rejoin? Thanks for your help.SolvedCMGarmindo5 days agoNew Contributor89Views0likes2CommentsHow to attach a file during a meeting
In 2013 there was a long thread about being able to attach a file to provide to an attendee within the current session. It was not an available feature at that time. It's been 11 year so I assume its there by now? I am using Join.Me (owned by GoTo). The website says " ALL features in Join.Me are in GoTo Meeting plus these ..." Being able to offer an attendee a file for them to download as needed. (See image from Join.Me). I'm not able to find that feature. Can anyone help?MrsCLyn7 days agoNew Contributor104Views0likes2CommentsSystem slows dramatically down during GoTo Meetings
Notebook Dell Latitude 7370 - Model 2016 running under Windows 10 latest Release and updates. My entire system becomes enormously slow when sharing my screen in a GoTo Meeting. All aspects slow down (reaction time to clicks, mouse clicks, typing on keyboard etc.). It feels from a user perspective as my system ressources are completely stretched. Thanks for helping me. Any idea of the reason? No other resource issue with my system, only when being active in the GoTo meeting. JürgSolvedJürg Schärer8 days agoNew Member14KViews0likes26CommentsWhich app for Intuitive Dance Online?
Hi. I would ask about which app is the best for Intuitive Dancing Online? I would like to make a session where the participants can see each other but mainly me and music will be playing straight from a computer (for example Spotify) and the quality of music (sound) is very important. Can you help 😁?Andbob8 days agoNew Member63Views0likes1CommentHost’s internet connection affects all attendees?
If I am logged in as the host, what happens if my internet goes down for a short time? Will the meeting end for everyone? Same question about me recording the mtg. If my internet briefly goes down, will the recording also stop for that period of time?Senurban11 days agoNew Member85Views0likes1CommentMissing Feature in new Go To - CRITICAL
As many users have complained, we were forced to switch to the new go to app without any warning. Now this new dumpster fire of an app is missing a key feature -- "remote control all". Now I have to go into the meeting and give participants control one at a time. If someone joins a few minutes late, I have to pause the meeting and take time away to give that person remote control and of course, this happens 10 times over. Why change something that isn't broken? I'd be willing to pay double for the old app. At least make sure all the features are there before forcing long-time customers to switch.SolvedGTMFeedBack311 days agoNew Contributor299Views0likes5CommentsFinally forced to the new GTM. Absolutely looking for an alternative, b/c it's worse in every way.
Where do I start? Using GTM now forces a trip through a browser for some reason. I have no idea who thought this was a good idea, because it's awkward and silly. Previously, GTM was just an application I'd run to start my meetings. How is this better? The "new" GTM is a serious screen hog, and has absolutely no respect for the need of a user to see OTHER things on the screen besides GTM. Again, who thought this was a good idea? Remote control of other attendee desktops/apps is now badly broken. This was a KEY part of how we've used GTM for over a decade. Candidly, if Teams is doing a better job than you at this, I'm not sure why we pay for you. Countless needless interface tweaks make the tool harder to use. I'm sure some sales drone or apologist will tell me you've done "research," but if it takes MORE clicks and MORE hunting to find features now than it did in the old version, the new version is therefore WORSE for me. How do I use the old version? Because if I can't, maybe I'm not going to use ANY version.Solvedchet115 days agoActive Contributor1.1KViews1like4CommentsOutlook Add-In for Outlook 2021
We have been using GotoMeeting for many years. I am the one that always schedules the meeting and sends it to the attendees. My question is, how do I know that I have the latest release of the add-in? GotoMeeting has changed over the past months, but I don't see any apparent changes when I create meetings though my Outlook add-in. Thanks for the help. Scott Christopher IT Manager Struthers-Dunn Inc.SChristopher15 days agoNew Contributor144Views0likes3CommentsNew App Version
Hello, Today i was forced into the upgrade of the new NIGHTMARE version. Why do we need to fix something that's not broken. I stream live stock market charts, and my attendees complained the charts were blurry, it would phase in and out of being clear. Old version was perfect. I gave someone mouse control and the cursor would get stuck at points. Thankfully Support reverted me back to the old version. Please keep the old version Alive MTtrader77716 days agoActive Contributor161Views0likes3CommentsHow to report a technical issue while it is happening?
Hi, If you or one of your attendees experiences a technical issue while using GoTo Meeting please take a moment to report it using the built-in option: Select the issue category and include any specific details about the issue before sending the report. Please Note:This is not a support ticket, it will not be followed up on, but these reports provide our developers with technical details that often cannot be gathered after a training session is complete.GlennD16 days agoGoTo Manager78Views0likes0CommentsDrawing tools
I have found previous discussions, but I have not found a solution. As of today, Sept 9, 2024, our GoToMeeting Desktop program changed and we no longer have shared drawing tools. The presenter can draw, but others can not. In our design world, this makes GoToMeeting pretty close to worthless. Remote control of the other's mouse/keyboard is not a solution for removing the drawing tools. We have used GoToMeeting since 2007 and this omission is disappointing (not the word we have used as we have been pulling our hair out today trying to work, but since this a public forum, I am trying to be polite).trb17 days agoNew Contributor164Views0likes4CommentsDrawing Tools are Not Available
We found it very convenient to have the drawing tool. unfortunately, the current app version and the web browser version are missing the drawing tool and that has been very frustrating and very inconvenient. when the screen is shared and given control to the person to make notes. only the mouse control options working. the person who is seeing the shared screen can't highlight or use the pen. Is there any way to have the drawing tool back? why did the drawing tool disappear? when can we expect the drawing tool to be available?SolvedTKI_17 days agoVisitor673Views0likes4Commentsdesign flaws for allowing permission to use microphone that causes constant audio problems
Daniel was very knowlegable. However it's the design flaws for allowing permission to use microphone that causes constant audio problems. You need to make this MUCH larger so it can't be avoided. Also your goto browser version cannot be seen full screen and there's no options for attendees who cannot download the app for corporate security. We tested this and it's impossible to get a full screen with browser version. More and more companies are now restricted from downloading apps and can only use the browser which causes the screen to be much smaller and hard on the eyes to me navigate and the information! This does not happen with Teams or Google Meet browser versions.484Avenu_18 days agoNew Contributor98Views0likes1CommentWhat is the GoTo Insiders Program?
As a customer, your insights are incredibly valuable to us. Your feedback and ideas help shape the future of our services. The GoTo Insiders Program is for English speaking customers who are ready to take this to the next level andparticipate in research opportunities. Why join? Access new features before they release Meet and connect with GoTo product leadership Fast-track feature requests and ideas Point the way for the GoTo product roadmap What kind of research opportunities? Our team will directly reach out to insiders when a research activity opens. Insiders can decide on whether they would like to participate in the activity. The level of involvement required from customers vary from one activity to another (it ranges from answering to a one-time survey to participating in a beta program for few months with regular feedback session). The level of involvement required will be provided in the research activity invite that will be sent to insiders. Where do I sign up? Our sign up page is hereGlennD22 days agoGoTo Manager76Views1like0CommentsCensoring Option for Closed Captioning?
We had the following feedback in one of our recent training sessions using Gotomeeting: "Auro captions need to censor curse words and racial slurs. Some words words misconstrued by the program in the goto meetings" I get its a Beta feature and the auto captioning itself is going to struggle at first (hopefully it gets better over time). But one of our attendees complained about the lack of censoring in the Closed Captioning. As to the "Racial Slur" comment, none of our presenters use any words that are commonly considered racial slurs, so it must be a word that was also mis-transcribed in the Closed Captioning. Unfortunately our survey was anonymous so we cannot provide more info beyond what they said.SolvedBilgediver23 days agoActive Contributor158Views0likes2CommentsHost unable to Unmute everyone at the click of one button
Hi: The new app does not allow me to unmute all participants at the click of one button. This makes it very difficult as I am unable to control the meeting and allow the participant that I want to allow to speak to be unmuted.robincares2223 days agoNew Member185Views0likes4CommentsCannot edit names of participants on the phone
When attendees call on phone, it shows as Caller 01; Caller 02 etc. There is an option which says edit names but when I click it does not open a dialogue box. This edit feature was available in the classic Gotomeeting app. Now I have to manually make a note of who is caller 01, 02 in my note book and try and remember, which is one more problem with your new app. I would like to revert to the old classic gotomeeting app until such time that you make the new app user friendly., Our old email was stmserviam@gmail.comwhich we were subscribing to since 2020 May. About 6 months ago or may be prior to that, we had informed by email the higher ups that this was the problem with the new app and they allowed us to use the classic version. The reps that tried to help us tried their best. I am using a Mac laptoprobincares2224 days agoNew Member90Views0likes1CommentNo sound with Soundblaster AE-9
Hi, i have a new soundcard, the Soundblaster AE-9 and i have no sound in Gotomeeting. The soundcard is selected in settings. I have tried Direct Mode and SBX profiles in the Creative app, nothing works. I have no problem with my other device, the Razer Kraken TE THX usb dac. Then the Soundblaster AE9 is not compatible? This is the picture with the error. https://ibb.co/5TyfrcKSolvedblindway2 months agoActive Contributor659Views0likes6CommentsPE files download destinations
Hello, Our client machines try to download Microsoft PE files for exampleG2MCoreInstExtractor.exe but our centralized firewall block download. We would like to allow download from specific destinations but there is huge amount of destinations in documentation. Is there any more specific destinations for PE files download? br ToniSolvedToniE12 months agoNew Contributor311Views0likes3CommentsHow many people can I invite to my meeting with free trial
How many people can I invite to my meeting with free trial?SolvedGameShark30003 months agoNew Member664Views0likes1CommentCan't unmute participants
This is causing MAJOR issues for us. I was used to muting very disruptive callers that had echoing, banging noises, road traffic, background noise, etc. I was able to MUTE those callers to ensure a good uninterrupted call. Then when they were ready to speak, respond, etc. I would simply UNMUTE them. Now I have to send THEM a request to unmute, even though I am running the conference call?!?!?! Why not have the person I muted have to send me, the presenter, a request to unmute them? This new feature has me researching other platforms because this will not work for me or my organization. I have had several calls where the participant was not able to unmute their call and they had to drop out of the conference call. It makes GTM almost unusable for us.SolvedKBbuffalo3 months agoNew Contributor1.1KViews1like4CommentsDefault when opening account on new device
When logging into goto on a new computer, I spent 30 minutes trying to figure out why I could not see my meetings, upcoming or past. I had my old laptop and my new one side by side, using the same OS, and browser version, and it was baffling me. Turns out you have to click the filters and select 'Show All'. I think that should be the default.IconCMO3 months agoNew Member306Views0likes1CommentNo options to save recordings on the cloud
I would like to save recordings on the cloud. But in the settings under 'Meetings --> Content', there is the only option of saving locally. Can you please advise any methods of enabling cloud recordings?SolvedYLi13 months agoNew Contributor373Views0likes2CommentsGoToMeeting Outlook integartion
Greeting GotoMeeting Participants, I have recently confirmed with one of your support staff that GotoMeeting no longer supports integrations outside of Microsoft 365. I kindly request that this feature be reinstated, as all of our users utilize Office 2021 LTSC. Currently, they must schedule meetings through the Goto Online Portal, which is not ideal as they cannot view the meetings in their Outlook Calendars. As a temporary solution, I have asked them to copy the invitation details and create a new meeting request within Outlook, but this adds extra steps compared to the ease of use offered by the Outlook Plugin. I kindly request that this feature be added to future updates. This would greatly improve the satisfaction of our users. Thank you. CarolSolvedCarolJenkins4 months agoNew Contributor3.7KViews0likes5CommentsCaptioning - can you confirm the beta captioning is available to all attendees?
I notice beta captioning has popped up on go to meeting - can someone confirm this is now available for all delegates that join a go to meeting. I have a go to meeting on Monday want to be sure all delegate who join and need captioning can do so via this beta method box i have appearing as a organiser. Does it matter if they join via the download app or via browser and if it matters if they join via mac? If this could be answered today much appreciated! ThanksSolvedaldersv994 months agoActive Contributor490Views0likes3CommentsChromaCam Upgrade
It would be great if Go To provided the latest build of the ChromaCam software. The version available is 3.2 but Personify ChromaCam has a more updated version on their website. If we download that version from their site, we have no way of authenticating with our Go To Meeting credentials, therefore having to pay for a license. Thank youSolvedBCBIT5 months agoNew Member423Views0likes1CommentRecording a Meeting - Turn Off "this conference is being recorded" OR make it an option
I found out from Support yesterday that when you start recording your meeting, there is no way to stop the auto announcement "this conference is being recorded". Apparently, a client wanted this to be a permanent option. There should be an option for all clients to turn this announcement on or off.SolvedTaraJ5 months agoNew Contributor908Views0likes4CommentsDownloading recorded videos after the 1year period
My recorded videos are a little over 1year to 4years. I know the site policy to download is set to 1year after the recording. Is there a provision where I can get access to my recorded files from the goto site (cloud) after the 1year provision, or the videos are totally wiped off the goto servers after the 1year? Does goto make provisions say to download the files at a cost?SolvedAmobiANA5 months agoNew Member801Views0likes3CommentsIs there a way to schedule meetings for another account/organizer?
I have a situation where I may need 20 organizer accounts for 20 groups of people that hold frequent meetings (often they conflict in times), but I have 1 person that schedules those meetings, is there any way for that 1 person to schedule meetings for those 20 accounts without having to log into 20 individual accounts?SolvedPepT6 months agoNew Member518Views0likes1CommentAttendees must join through the desktop app to give remote control
Remote control under the old GoToMeeting was SO EASY. Now it is SO HARD! It looks like progress was made, and I actually (after holding my breath) was able to do some remote controlling. Now I'm mostly told "Remote control is only available if presenters use the desktop app" when I hover over the "Control" icon. But I'm sure the presenter IS using the desktop app (and not the browser). I see the GoToMeeting app icon in their task bar. Please, please, make this as easy as it used to be - once and for all. Then don't change it! Thanks!dharrel6 months agoActive Contributor1.9KViews0likes17CommentsHow to change the desktop app an invite opens with on windows 11
Apologies if this has already been asked I looked for a similar post but could not find it. When you load up go to meeting on the desktop for the first time and create a meeting when you hit the calendar icon and then click on My Desktop Calendar. It gives you a list of possible email applications to open it up with. All great. However in my case I had two Outlooks listed and I accidentally clicked on the wrong one. Now it always ties to open the wrong one and doesn't ask any more! Now I want to reset it to ask me again so I can pick the right one and I'm not sure how to do this. I tried changing my default apps in windows. I also tried uninstalling go to meeting and reinstall it again. Neither seems to give me the option to choose again. Does anyone know how to change it. Any help would be gratefully appreciated.SolvedDonaldB6 months agoNew Contributor645Views0likes2CommentsFirewall settings for GoToMeeting
I came across two support pages https://support.goto.com/meeting/help/minimal-firewall-settings-for-the-goto-app https://support.goto.com/meeting/help/allowlisting-and-firewall-configuration I want firewall rules for GoTo Meeting. How to figure out which is the latest one ?Solvednainesh6 months agoNew Contributor721Views0likes3CommentsIssue: Gotomeeting has experienced technical difficulties , Please try again
Hi, Since few weeks ago It is impossible to join to any kind of Gotomeeting from my Laptop. I reinstalle go to meeting, clean the cache on the computers and same issue. 1- I press the invitation link 2-I wait and after few seconds I received the error " Gotomeeting has experienced technical difficulties , Please try again" Gotomeeting version: 10.19.0.19950 OS: Windows 10 21H2 64 bits Antivirus: disable for testing. Firewall: Disable for testing. Can anyone help me ?Solvednbdnsdd6 months agoNew Contributor3.3KViews0likes8CommentsPeople made Organizer are muted/lose audio
Hello, Our company creates meetings for multiple employees from a single GTM account that is maintained by admins (me). Because of this system, every meeting I start, I have to make one of the people joining an Organizer. Almost every time I make someone an Organizer, GTM automatically mutes them. The issue is that, rarely but often enough, making someone Organizer takes their audio away completely. It is not muted, it is disconnected, and so far it appears there is no way to get it back. If anyone else has experienced audio issues like this, any input would be helpful. Thank you.SolvedElynn7 months agoActive Contributor1.1KViews0likes5CommentsPerpetual Waiting For Meeting To Start when launched from Firefox
Whenever I launch a GTW link from Firefox - before the meeting starts, or after - it launches my locally installed GTM app for Windows, and perpetually sits at the "Waiting For Meeting To Start" screen. When I launch the same link from Chrome, THEN, the same GTM app works correctly, and opens into the presentation. I've missed the first few minutes of a number of presentations, due to this behavior. It's dumb. When will GoToMeeting fix this?Solvedeolmi20247 months agoNew Contributor697Views0likes3CommentsNo invoice after purchase
Hello, usually we were getting an invoice after succesful payment but this time there is no mail with it. There are invoices in the billing center but without VAT number. How can I get PDF invoice file with VAT number? Regards, KamilSolvedkmgen7 months agoNew Contributor792Views0likes3CommentsSetting cloud recording GTM - where is it?
G'day, I want to switch from local recording to cloud recording (GTM professional). But I cannot find any setting to do so. What do I have to do, to activate cloud recording of a meeting? Couldn't find the activation in any of the admin-center settings, neither in the GTM center, nor in the meeting settings. I searched the history of this board, but as suggested, there is no setting in the GTM center on the left side. I tried the FAQ-section: nothing that helped me. Is the cloud recording still available in GTM prof? Where and how do I activate it? For your help I'd be very thankful.SolvedBear447 months agoNew Member2.7KViews0likes12CommentsMeeting without agent
In my company I would like to use GoToMeeting without the possibility of installing agent on the local computer, is it possible to use it only through the browser? another question If so, what are the minimum requirements I need to set up my Firewall for this to work? Thank you VinnieSolvedvinnie17 months agoNew Member581Views0likes1CommentHand Raising
Hand raising has been requested for years. It's really hard to explain to people why we should use GoToMeeting over the privacy hole laden zoom product, when such a basic feature is not available. It also makes it difficult to hold meetings. And while gotowebinar has the hand raise feature, dial-in participants have no way to raise their hand nor are they displayed in the attendee list, so we can't even control their mic. Seems to be a major disconnect here between basic needs/functions and what LogMeIn is offeringSolvedschiras8 months agoActive Contributor5.6KViews0likes32CommentsManyCam
I have problems to use many cam in the New Version of GoToMeeting. Who has informations how I can solve the Problem. ThanksSolvedEisenmenger8 months agoNew Member850Views0likes1CommentFirefox no longer supported?
I used to connect to my meetings using Firefox for many years. However, today I am getting "Sorry, this browser isn't supported." What changed and do I need to cancel my subscription? I am on the latest version of Firefox (122) on Ubuntu 22.Solvedlb_lubos8 months agoNew Contributor1.1KViews0likes4CommentsHow manually setting a Dolby Voice Room Provisioning Server with Goto ?
Hello, We have purchased a Dolby Conference Phone (model: VCP9000). I need to provision this phone with a GoToMeeting account. How should I proceed? I can't find the URL for provisioning the phone, similar to the process outlined in the article for BlueJeans: The plug and play feature isn't working, and I need to provision it manually. Thank you for your help.Solvedsamtoto8 months agoNew Member617Views0likes1CommentWhere do I find a host code?
I had to call in to my meeting today instead of using my computer. After entering the meeting code, it asked me to enter the host code. I am unable to locate a host code on the website or in the meeting invite. Can anyone point me in the right direction?Solvedslponaman8 months agoNew Member673Views0likes1Comment