Daily Schedule for Do Not Disturb
The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working hours). And then I'd like for it to turn off when I'm in the office every day. It's one less thing to forget about until I get voicemails and missed calls every day.bristol19 days agoActive ContributorAccepted381Views8likes2CommentsRead Only Access
We have a need to grant access to the phone system to a non-technical user. However, there does not appear to be any option to grant this user Read Only access. It looks as though the either have no access or Admin level access to everything that can be assigned to the Role. Having Read Only access as an option for all of the permissions options would be tremendously helpful.Markdm22 months agoActive ContributorNew150Views3likes1CommentAllow ability to overwrite an existing Sound Clip in the Audio Library with a new uploaded file
There are many cases where a sound clip is loaded in several dial plans and other areas of the PBX and I would like to mass update this sound clip with a new version without having to upload a new file and then go to all the dial plans and link them to the new audio file. I have cases where I may need to update the same sound clip across 20 dial plans or more, and it's extremely time consuming. My main example is a special holiday message every time we are closed for a long weekend. It's not always consistent that we can leave a generic message, and sometimes its the holiday Monday or holiday Friday. If I could simply upload a new audio file into the existing sound clip and it stays linked across all existing dial plans and wherever it is used, this saves countless hours of manually updating all the places this sound clip may exist several times a year. This seems like it should be a simple request to be able to go into the Audio Library/Sound Clips section, select an existing sound clip, and then allow an option to "upload a new sound clip and overwrite the existing". This way no relinking is needed in the PBX, and it allows mass updating really quickly of a sound file across an entire PBX where it may be used many many times. Hopefully this is something easy to implement in an upcoming release. Been hoping for this feature for a long time now... but finally came across this idea suggestion spot to get it on the radar. Thanks!MatthewB572 months agoActive ContributorReviewed by moderator322Views3likes3CommentsChange details listed in Contacts page
From the web... When viewing Contacts > Private Contacts. I can see the contacts displayed using Name, Type, Phone Number, and Email Address. Can this list be customized? I want to add Company.khaywood2 months agoActive ContributorInvestigating115Views1like1CommentLog into ALL queue on GoTo APP with a single button/command/action
On the Desktop APP > Contact Center. I am able to log IN to ALL my assigned queues with a single button. As well as log OUT of ALL queues. On the GoTo APP on my phone, I have to dial *13### extension number, for EACH of the queues when I need to Log IN and OUT. It would be great is there was a number I could dial, or a button on the app to let me log IN and OUT of ALL the queues I'm assigned to.smadrid3 months agoActive ContributorInvestigating318Views3likes1CommentUpdate Call Queue "Periodic announcement message" description to note it triggers after 3 callers
I couldn't get the call queue "Periodic announcement message" feature to trigger when testing it, and after calling support to find out if there was a glitch or something else causing it not to trigger I was quite quickly informed that this feature only activates after 3 callers are in the queue. Nowhere is this mentioned or noted in the documentation. Please update the description below this feature that currently says: "This message will be played periodically to callers waiting in the queue." and have it read something like this: "This message will be played periodically to callers waiting in the queue. Note that this message will only trigger when the queue has 3 or more callers present." Whenever a limitation on a feature or something specific is needed to be known, you should call this out in the description so Admins don't drive themselves crazy trying to get a feature to work when the parameters are not clear. I will provide another suggestion to specifically request a field be added to control the number of callers before the period announcement message plays to give people control over this feature. This suggestion above is simply to have the wording quickly updated so Admins are aware of the specifics of this queue feature. Thanks for looking into this simple change!MatthewB5717 days agoActive ContributorDelivered449Views2likes3CommentsCall Queue - Allow callers to be automatically transferred if no agents are present
I would like the ability to have an option to transfer calls that come into an empty queue out to a dial plan. We are having a few callers who somehow call the call queue during off hours and are then evicted as there are not call center agents present. I would like the ability, in the dropdown to handle these calls, to transfer the calls to the dial plan they would have been routed to had they called the correct number. Currently this is really the only options to handle those callers.Rodan073 months agoActive Contributor379Views2likes3CommentsConfirmation Fax for Desktop App Faxing
The new feature to fax from the desktop is amazing, kudos on the addition. One thing that keeps us from being able to utilize it, it does not have a confirmation email sent. We are healthcare and are required to have proof of delivery. It would be great if you could have it send the confirmation to and email like it does with all other uses. Thanks!mfoote4 months agoActive ContributorInvestigating257Views3likes1CommentSchedule Over Ride
Back in the day we were a major Samsung Dealer. Samsung had ring time override (RTO) buttons and ring plan override (RPO). RTO would keep the system stuck in a certain mode until manually turned off. RPO would manually keep the system stuck in a mode only until the next event. For example, the office closed early at 3pm but wants the system to go back to regular schedule tomorrow morning at 8 am when they reopen. In the schedule part of the admin portal I think it would be helpful for system administrators to have an option for 'All Hours Closed (Until next scheduled Open Event)' That way they only need to log in 1 time to close early instead of having to remember to log back in the put the system back in open mode the next morning.M_Adams7 days agoContributorReviewed by moderator144Views1like2CommentsCall Recording Filenames - Amazon S3 Buckets
I would like to see the users extension added back to the filename for recorded calls sent to the Amazon S3 Buckets. Call Recording V2 dropped the phone number and extension from the filename and makes it impossible to route recorded calls to the correct user.KentR4 months agoActive Contributor217Views3likes0CommentsIntegrate Google Translate Live Audio Translation
Please add the ability to integrate Google Translate's Live Audio Translation to help small business work to support the immigrant community. Thank you.DANWA3 months agoActive ContributorReviewed by moderator238Views1like1CommentNotifications for channels
Is there any way to turn these on? Notifications are all good for direct messages, text messages, calls - but nothing pops up for activity in channels. This often results in me glancing at the tray icon and seeing a huge number, and having to catch up after the fact. We can't figure out where this setting is - can anyone help? Thanks!Rrrryan2 days agoActive Contributor650Views2likes5CommentsDifferent Pause Reasons by Queue
We would like the ability to have different pause reasons per queue. We have different managers and different needs for our queues and forcing some to have reasons that don't work for the others are causing confusion. Is there any way that the pause reasons can be moved to the queues? It would be fine to have some of the basic ones for all link lunch, restroom etc but we are trying to track other items that are occurring for our helpdesk team that do not occur for our operators, but the operators are using some of these reasons even though they do not really apply to them to get out of some of the reporting. Thank you, NickRodan074 months agoActive ContributorInvestigating320Views2likes1CommentEnable IP Phone wallpaper/background changes through PBX
The university I work for takes pride in our branding. We were previously able to edit the wallpaper/background image on our phones with full color screens to display our logo through the PBX. We recently had a request to update the image, but upon looking through our Jive/Goto admin panels the option is no longer available. I spoke with customer service yesterday and they requested that I host the image on a public site and provide them with a link to the image. I obliged, but our screens still do not reflect the changes. Are there any plans to bring back this capability in the admin panel of the PBX, or will we have to find a way to script the changes to individually target each compatible device?twines7 days agoActive ContributorDelivered2.1KViews6likes15CommentsPop up notifications for in-office messaging.
The current notification system for messaging is too passive, and we often don't see that it is there for several minutes. If this is about an incoming call, and we don't respond quickly, that call is usually completed before we respond. It would be nice to have a pop-up enabling option, so that the messages are visible when they are received.CurtM7 months agoActive ContributorNew249Views4likes0CommentsWallboard no login required
Wallboards should not require a logged in user, that way they can be put up on TV's using a kiosk terminal. This would also give the ability to share the wallboards with other staff who may need this information. This could be a toggleable setting so that if the information was sensitive you could leave it behind a login and if not then a obscure link that would work even without being logged in.Rodan073 months agoActive ContributorReviewed by moderator924Views6likes4CommentsVoicemail reports
I saw a few other suggestions on this but I also want to suggest that there should be some type of voicemail report under the call reports. Managers should have visibility into voicemails to ensure that team members are handling voicemails. Also, there should be an option to retrieve deleted voicemails as well. Goto really needs to look into enhancing this and making this an option as I know I am not the only client who would have a need for this.baylee-smith4 months agoActive ContributorInvestigating367Views1like3CommentsDark Theme for Desktop
Please add a dark theme for the desktop app. The white is so bright that it hurts my eyes.Jonah-Jensen4 months agoActive ContributorDelivered1.2KViews11likes4CommentsMessages, Favorites vs Archived
We have staff that use the desktop and the mobile app. You have "favorites" available on the desktop and "archived" available on the mobile app. Why not at least one for both formats?? When a message needs to be saved or marked for later, it makes it very difficult in its saved in one spot on the mobile app and one spot on the desktop, and are not connected. Please connect one of these features so the desktop and the mobile app can see the same archived/favorited messages!clarkjerel7 months agoActive Contributor509Views3likes1CommentCheck Shared Voicemail from the client and web app
We would like the ability to check shared voicemail directly from the client and web app. Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extension. This is something we have had for a very long time with the previous old pbx and we are already missing with just one group of users being moved to GoTo connect.Rodan0711 months agoActive ContributorReviewed by moderator877Views5likes1CommentDifferentiate between internal and external calls
Yealink supports having different ringtones to differentiate between internal and external incoming calls. However, they require that this feature also be supported by the VoIP service, which is not something GoToConnect currently supports.BlakeEckert3 months agoActive ContributorReviewed by moderator2.3KViews11likes9CommentsOrganize contacts based of locations
It would be a powerful tool at least for my company to be able to organize contacts. My company has eleven branches and not every person knows everyone. I have remedied the issue by putting the persons location in front of the username. But if there was a way to organize your contacts by location orbranch /hide contacts that you do not want to show and have a separate contact solution for personal company contacts and company contacts. Exactly like how you can filter out contacts on the GOTO mobile app. This feature would be utilized and appreciated.Bradyhed105 months agoActive ContributorDelivered1.3KViews5likes7CommentsCustom dispositions
First of all, thank you for enabling dispositions outside of salesforce. Definitely a positive thing. We would like you to consider custom dispositions as we are in healthcare and most of the dispositions or wraps pertain to sales and are not really applicable in our case. We are appointing patients for different services like Orthodontics, General Dentistry, and Oral surgery. While we do collect payments in the case of our revenue cycle team, largely we would like the ability to do a custom disposition or wrap code that again pertains to what the individual department is charged with. Thank you for any consideration of this request!timboslice10 days agoActive ContributorReviewed by moderator724Views5likes3CommentsCall recording access
The way it is now a person with access to play recorded calls can listen to everyone’s recordings, but it would be helpful if they could just listen to ones for certain departments or users. I have a customer that is able to do this with their on-premise system and are about to lose this functionality.Brad_H6 months agoActive ContributorInvestigating1.3KViews5likes5CommentsFax History Log
We are starting to use the GoTo fax service and found that is is lacking a fax history log. We also need to be able to view the content and attachments of the fax and resend them if necessary. This is a crucial function for companies to have the ability for admin to centrally manage this.  jtaylor22 years agoActive ContributorReviewed by moderator2.1KViews11likes5CommentsAdd an SMS Text node to the dial-plan
It would be great if there was a node available in the dial-plan editor to send a preformatted text message to the caller. This has many use cases, such as in the auto-attendant for the caller to receive a text with the URL for an online order menu, a website, a location, etc... I know we can do this using the HTTP Notify node. But this requires integrating with a 3rd SMS provider. Why go to a 3rd party provider when SMS is already built into GoTogeorgeharb10 months agoActive Contributor1.9KViews6likes8CommentsTurn on Fax interception on direct extensions via the API
We would like the ability to turn on fax interception on direct extensions. This appears to only be an option for shared voicemail boxes at this time using the API. We will have close to 2000 users who will need this option turned on as we roll out GoTo Connect to our staff. As this is not defaulted to on in the GUI I would like the ability to program this option. Thank you!Rodan077 days agoActive ContributorInvestigating636Views3likes2CommentsContacts - Scroll from A to Z instead of "Show More"
On the desktop application, I would like to scroll from A to Z (like the iphone app) instead of clicking on Show More.contractorsmark2 years agoActive ContributorReviewed by moderator930Views9likes1CommentSave contacts for whole system
It would be great if you could save a contact to the whole system instead of just an extension. If a call comes in with no name and is a regular client, I want to save their name so that anytime they call, all extensions will see who is calling.Rosalie2 years agoActive ContributorReviewed by moderator905Views6likes2CommentsThe ability to reboot phones from the PBX portal
We would like to request the ability to reboot phones from the PBX portal and to see their local IP address.KLK_KSB12 months agoActive ContributorReviewed by moderator1.6KViews9likes4CommentsAdd ability to comment on voicemail transcription
Hi there, I would like to be able to add a comment or note to a voicemail transcription. For example, when the transcription has made an error, I want to be able to add a comment or note that shows the correction, without actually editing the original transcription. (For record-keeping reasons, it would be a terrible idea to be able to edit the original transcription, at least without some kind of tracking and version history being saved.) Thanks.jte7 months agoActive Contributor204Views1like0CommentsSharing Wallboards with Other Supervisors
We need the ability to share a custom Wallboard between Supervisors. This creates consistency in views and saves a LOT of repetitive work to get everyone on the same page.Jatterbu6 months agoActive ContributorReviewed by moderator613Views3likes2CommentsDND Presence Indicator
It would be great to see when another phone is in DND. We use Yealink mainly and with the T57W it will show when someone is talking or when a user puts their call on hold but it doesn't show when that phone is in DND. I think the BLF key should be red when in DNDM_Adams2 years agoContributorAccepted1.8KViews7likes6CommentsNaming group texts.
Naming group texts in Goto Connect is currently not a feature and needs to be implementedto help users who have multiple group texts stay organized. Naming group texts/chats is a standardfeature for most messaging applications and I don't see why it cant/hasn't been implementedyet. We have users in our company who will actively have 30+ active group chats with clients and having this feature will help improve user experience when using messaging. I was informed about the Goto Contact Center from a Goto Support rep but that would make our process more complicated then just being able to name a group chat. Please let me know if this can be implemented, thank you!diegoamc7 months agoActive ContributorReviewed by moderator403Views1like2CommentsNeed to have auto reply for text messages
Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages. For example, if "John Doe" sends a text message to a Gotoconnect phone number, the recipient (i.e., such as me) should have the ability to create an automatic customized text message, particularly if the recipient will be away from the office for a certain period of time. Right now, on the Gotoconnect mobile app, there is a text autorespond feature for only incoming phone calls. Which makes no sense to have it since anyone who calls can get a voicemail message.SM19832 years agoActive Contributor4KViews7likes13CommentsCall History Clearing Feature
While we can delete recent calls on the desktop phones, it would be helpful if there is a feature that allows us to clear unwanted call histories in the mobile/desktop APP, so we can choose which call history to keep and clear the remaining spam call histories.PaulaH5 months agoActive ContributorReviewed by moderator2KViews5likes5CommentsContact list should show Company Name instead of "Unnamed"
Whenever i have a contact in my GoTo contact list which has a Company Name, but no First Name or Last Name, it shows up in my contact list as "Unnamed". This is not helpful to the user in any scenario I can imagine, especially when there are a lot of such Companies in the list. This happens a lot. For example "Verizon Support"; I do not have a first name or a last name to supply here, because I have no idea who I'm going to get when I call that number. It is not useful to me for this entry to show up as "Unnamed"; it should show up as "Verizon Support". This is very easy to achieve programatically. I know because I'm a software developer myself. Also, you are already essentially doing this with the first name and last name. For example if there is an entry called Mary Jones, and both first name and last name are present, it displays under "M" as "Mary Jones", but if only the last name, Jones, is present, it shows up as Jones. Just do the same thing for Company name if niether first or last name is present. Better yet, include entries multiples times in the list to make them easier to find. This is what I do in my own applications. For example, if you have an entry of Mary Jones at American Family Insurance, display it three times as "Mary Jones - American Family Insurance", "Jones, Mary - American Family Insurance", and also "American Family Insurance - Mary Jones". Perhaps not everyone will want to see their list this way, but I think you will find that people like it. If you want this behavior to be optional, simply add a setting called "List contacts multiple times" or something like that. But at the very least, please do not list anything as "Unnamed" unless there is no first name, lastname OR company name; just display whatever name you have available. As a work-around, I have had to copy the Company Name into the First Name on all of my contacts, and remember to do this for each new contact I create, or whenever I change a contact. This works, but it's clunky and inconvenient.RickAtKnowWare2 months agoActive Contributor495Views1like2CommentsSearch feature for text and chat messages
Many other apps with text/chat features allow you to search in old messages for keywords but there is no search feature on GoTo. It makes it really hard for us to find old messages from current clients. "Which client said they needed X? When is client Y coming in? When did client Z last reach out?" We were able to do searches when we used Google Voice. Please enable this feature asap!!!kchapp29 days agoActive ContributorAccepted1.8KViews5likes11CommentsInclude the "Physical Address" Field on the CSV Contacts Template
Hello Developer team, Would you mind including the Physical Address field when uploading contacts using the CSV template on the PBX Dashboard or GotoAdmin? I can't add any Physical address on the current template. Thanks in advance,MrTech7 months agoActive Contributor402Views1like0CommentsChange logs for PBX Admin Center
Can we look into getting change logs that take place in the PBX Admin Center? This way we can track changes that a help desk may make and we can show for auditors when we are discussing changes in our environment.morgankutz2 years agoActive ContributorReviewed by moderator895Views6likes1CommentMark a read text message to unread for future reply
I would love to have the ability to unread a read text for future reply. After I read the text message I have to write the phone number down so I could get back to the sender. The sample text message isn't long enough to see the entire message. ThanksVolume2 years agoActive Contributor410Views2likes0CommentsButton Configuration
It would be great if there was a feature to set default standard programming for different model phones so as soon as the phone is registered to the account then the button programming would get pushed automatically. Along with that it would be nice to be able to copy and paste button programming from 1 phone to another phoneM_Adams7 days agoContributorReviewed by moderator1.2KViews5likes6CommentsVoice Mail to multiple Email addresses please
Please allow voice mail messages to be sent to multiple email addresses, at least two. This seems to be one of the few cloud based PBXs that only allows voice mail to be sent to a single email address, which is an embuggerance as some email addresses are not regularly monitored, e.g. they may belong to part time staff.Dez_Nama12 months agoActive ContributorReviewed by moderator1.5KViews5likes4Comments2FA clarity + enforcement
We really need this... 1. As admin, to see which users have turned on 2FA. 2. Also, a way to enforce 2FA on all user accounts. So users are forced to use 2FA on their account.WebbAnderson11 months agoActive ContributorReviewed by moderator641Views2likes2CommentsBlock Calls On Desktop and Web
Hello, it would be helpful if there was a way to block spam callers on the desktop and web apps like you can on the mobile one. Some customersof the organization where I work would also find this very useful.CMEkaru12 months agoActive ContributorReviewed by moderator870Views4likes2CommentsAdd weekly call routing schedule for phone numbers (on Call) and/or dial plans
Please add the ability to schedule phone number and/or dial plan routing based on a schedule. This could be a round robin schedule or a begin date schedule. We manually change the On Call number routing weekly. We have a schedule to identify who takes calls from the on call phone number and the rotation is weekly. The schedule is round robin with some exceptions to the schedule for Holiday coverage. For simplicity, it might be easiest to enter the weekly schedule. Not so sure an end date would be required. The previously scheduled route would end when the next schedule date/time starts. We also use dial plans for each user that participates in the on call schedule. Not sure how simple or difficult it would be to modify the user called in the dial plan or attach the schedule to the dial plan as opposed to the phone route. Either way works for us as long as a schedule can be identified and it changes the phone routing on a weekly/start date basis per the identified schedule.KathyAtROI7 months agoActive ContributorInvestigating580Views1like1CommentAnalytics - Pause Reasons by Agent
Currently the agent can select a reason they are pausing yet as a supervisor I cant see any breakdown of those options, so why have them? The only good this does if the supervisor is watching the queue LIVE and can see the reasons there and only there. We would like to see a break down of pauses reasons selected by the agent. Included would be for how long they are on pause and the reason they selected.mkeaton24 days agoFrequent ContributorAccepted1.9KViews3likes16Comments