Ultra Low Usage User
I would love if GoTo would bring back the Ultra Low Usage line item for $6.95 as an option for overhead paging adaptors/loud ringer devices. If it isn't allowed for desk phones anymore fine but there should still be that option for those kinds of devices IMO. Thank you, Michael AdamsM_Adams2 years agoContributorReviewed by moderator1KViews0likes5CommentsText to Audio for reading the auto-attendant greetings
Built in Text to Audio for reading the auto-attendant greeting with voice selections. Giving the end user/ tech the ability to simply back space and type in auto-attendant changes without having someone redo the recording.Jarr0d10 months agoNew MemberReviewed by moderator531Views0likes1CommentFax Attempt Automatic Retry
It would be great to have a feature where you can specify how many automatic fax attempts if the fax fails to send do to getting a busy signal. We have a law firm who was trying to a send a fax to request medical records and the fax would fail to send. I am guessing its becasue the fax number they were trying was already receiving a fax. They tired 3 times and failed each time. I tested sending a fax to our fax number to see if it wasnt working but the test fax to our office came through no problem. There is a company ClearFly that has this automatic retry of faxes to the number of retired you specify. Another idea with faxing that is available with ClearFly faxing is it would be great if we could set up to 10 senders and 10 receivers. This would add an extra layer of security becasue if your email isn't on the list, you cant send and/or receive. It would also prevent companies from having to create a distribution email to send to more than 1 email or creating a new email just for fax that multiple people have access too. This would simplify things.M_Adams2 years agoContributorReviewed by moderator813Views0likes2CommentsSending out robo calls.
I was wondering if there is a way to do this on the platform. If you could upload a csv file, and have it call the numbers on the list and play a prerecorded message. For example: "This is blahblahblah just calling to remind you of your appointment for tomorrow, if you need to reschedule please call us back at ......." It would be great if we could also have it come from one of our specific caller id's. If this is something that already existsKerryBruno2 years agoNew MemberDeclined730Views0likes2CommentsAndroid Auto Integrated into Mobile app
Hi, Would like to see Android Auto integrated into the mobile app. I take calls when I am out driving, and in Australia, it is an offence to handle your mobile device whilst driving. If a call comes in I have to pick up my phone to touch the answer button. This is a big no no in the land downunder!! The RingCentral app allows you to answer a call in Android Auto. MathewNoosaHoff2 years agoActive ContributorInvestigating766Views0likes2CommentsSearch local numbers by location
I have noticed when ordering numbers in GoToAdmin that while you can search for a specific area code or prefix when ordering new numbers, you cannot get a list of local numbers based on the submitted service address like in the legacy PBX. For partners who manage multiple accounts across multiple areas, we are required to know the local prefix or prefixes for the service address's area. Again, the legacy PBX let's us search for numbers based on an address, so it would be convenient if GoToAdmin allowed that as well, or at least found the prefixes local to that address so we wouldn't have to search carriers ourselves.Blake_Eckert2 years agoActive ContributorReviewed by moderator500Views0likes1CommentFull mailbox report
as suggested bySteveWinter There should be a way for admins to see what mailboxes have msgs in them, extensions and shared. Especially if VMs aren't getting emailed to anywhere there is no way to check if there are VMs on any given extension other than checking them one by one?mkeaton2 years agoFrequent ContributorReviewed by moderator786Views0likes3CommentsInternal Number ID displayed with Inbound Caller Voicemail Transcription
For those with a large amount of numbers housed in GoTo, It would be helpful to see the name of the number the VM was left on. This would be easier than having to pull the report, and then compare numbers to figure out which one number the consumer called. Example below: Time: Tuesday, March 21 2023 12:49 PM From: (123) 245-4555 To: Business A (122) 122-1222 Duration: 3 seconds Voicemail box: 1 Transcript: Help with A, B, and C. Rate this transcript's accuracy Mailbox Capacity: 98/99 available Thank you.TJSuited72 years agoNew MemberReviewed by moderator495Views0likes1CommentKeep Search Parameters when viewing Recording History
This page needs to be fixed, so that once you click on one recorded message on the left column and wish to switch to another one, you can do so without refreshing the page which deletes all your parameters for the search. It should be a simple matter to simply look for the date up or down, and click on that recording, and have the page repopulate with the chosen recording.GBNgal7 months agoActive ContributorNew749Views0likes1CommentModified Caller Id Applied To Mobile Application
Hello, We run a small hotel business and the way we have our system configured is emergency calls go to one extension and general calls go to another. We primarily use the mobile application to monitor our phone number and what we found is the Mobile Caller ID does NOT show us if a call is stemming from the emergency line vs. general which makes it impossible to manage. Once a call is missed or a VM is left, we can see the type of call (extension) but the problem lies in the initial, incoming call. I'm told this feature works on the desktop but we really need that to work on the Mobile App as well. I would like to formally request the Modified Caller ID is applied to the Mobile Application as soon as possible. Thanks! Danielledkeeley0242 years agoNew MemberNeeds Info661Views0likes2CommentsInclude all available features in the Salesforce Integration
Suggestion: It would be nice to have all of the GoTo Connect features available for the Salesforce Integration. Right now we have to pull out phone numbers to send out text through the app rather than sending it out directly through the Salesforce integration. Additionally, we do not have access to the contact center through the integration.bhope2 years agoNew MemberReviewed by moderator681Views0likes1CommentBulk Texting Suggestion
Suggestion: We recently enabled texting text messaging for one of our phone lines and like its ability to interface with individual customers. There are times when we need to send out a bulk notification to individual customers, rather than a mass text message. This would be a great feature to add for us to contact potentially thousands of customers via text in one go.bhope2 years agoNew MemberReviewed by moderator720Views0likes1CommentAllow Dial Plans to include Lines with External Numbers in their personal Dial Plan.
We have Lines where the personal Dial Plan is to call an external number. This works perfectly if you dial the Extension/Line directly. However, when that Extension is included in a Dial Plan, the calls fail. The only way to get it work is to specify the external number directly. I would like to request this feature added. It allows our end users to maintain their own on-call routing. This limitation also exists for Ring Groups and Call Queues.ensmith232 years agoNew MemberReviewed by moderator653Views0likes1CommentAdd dial plan ability to route callers based on agents logged into queue
Feature request: Add a Utility Node to Dial Plans that will direct a caller to a different destination based on if any agents are assigned to a call queue. Example: If no agents assigned, send to VOICEMAIL, If agents are assigned, send to CALL QUEUE. I don't know why we have to send callers to the call queue if there are no agents logged in, just to let it time out before it will be sent to voicemail.boverbaugh2 years agoNew MemberReviewed by moderator720Views0likes2CommentsChat
Move Business Messaging fromhttps://global.gotomeeting.comto GoTo app. This way, I can chat with employees through the app.71210 months agoNew ContributorDelivered791Views0likes2Commentsindividual signature for multiple participants of SMS on a single DID
We have 6 techs that use our business line to communicate with customers. I would like to see the option for a short 'signature' so when they respond we can tell what individual responded to our clients. Currently, it just appears as if each tech has sent all messages ...when looking from their sessions. It would also be nice to be a 'per-tech/per-DID' setting, so signatures can be enabled/disabled or altered based on these properties. Thank youjrobinson-itp2 years agoNew MemberReviewed by moderator812Views0likes2CommentsEscape from Names Directory
In the spell by name directory, there is no way to escape back to the main greeting or auto attendant. A timeout and invalid entry choice should be added to this node in the dial plan. No one should have to hang up to get out of a loop.bruceraymer2 years agoActive ContributorReviewed by moderator469Views0likes1CommentNames Directory
Just as we can upload a busy or an unavailable message for a user, we should be able to upload an extension name that can be used in the spell by name directory. This would allow central management of the names and avoid listening to a name being spelled by individual letters.bruceraymer2 years agoActive ContributorReviewed by moderator679Views0likes1CommentGoTo should only count missed calls if time set for Connection Timeout FULLY elapses.
If I miss a call I am penalized, and sometimes customers calls either drop or they decide to hang up before I even have a chance to pick up the call. This results in a missed call which is extremely unfair.acp2 years agoNew MemberReviewed by moderator611Views0likes1CommentGoToAdmin Display Names
When I set up a Device in the Admin portal (admin.goto.com) and provision the device, the display name comes up as a long string of letters and numbers instead of what I have set as the display name in the Admin portal. Reprovisioning multiple times did not fix the issue, including from the phone's web UI, the Admin portal's resync option, and unplugging and plugging it back in. However, when I went over to the old PBX administration and resynced the device WITHOUT CHANGING ANYTHING, it started to show the correct display name.Blake_Eckert2 years agoActive ContributorReviewed by moderator694Views0likes1CommentOrdering numbers in GoToAdmin
In GoToAdmin, ordering numbers needs to be improved. Instead of a drop-down menu, I would like to be able to see a list. As it stands, I can only see two numbers at a time in the drop-down menu, and I can only scroll through 50 numbers at a time. I would like to browse more than 50 numbers at a time. Furthermore, it would be convenient if I could search for numbers by entering a city or town name, as opposed to a second full address. I like the search options in the new Admin portal, but the old PBX was better at displaying the available numbers.Blake_Eckert2 years agoActive ContributorReviewed by moderator529Views0likes1CommentSearching for Users to assign to a Location
When I try to add a User to a Location, the type box only searches based on the User's assigned email. It does not actually search based on the name of the User. It should search for the name because names are easier to remember than emails. It also omits any User from the list of people that can be added to a location if the User does not have an assigned email address, an issue as in the old PBX emails were optional, so not every User has an email address.Blake_Eckert2 years agoActive ContributorReviewed by moderator545Views0likes1CommentDevice list information and sorting
Under Devices, the "Type" description is largely pointless, as the hardware type is underneath the Device name. Also, it would be useful to be able to see, sort, and search based on the extension of a Device, like in the old PBX. This last part is less an idea and more a bug to report, but since I don't know where else to report it, here we go: the Device list currently will not let you sort based on Name, User, or Type. The screen flashes like it is sorting, but it does not sort. Clicking Mac Address and Last Provisioned sorts the list fine, but the other options do not sort.Blake_Eckert12 months agoActive ContributorReviewed by moderator755Views0likes2CommentsSeparate the Hardware and Devices sections in GoToAdmin
In the old PBX, Devices and Hardware were separate. Devices were billable items, including profiles using only the softphone, while Hardware referred to phones and other physical equipment that could then be assigned to Devices. A Device didn't necessarily need Hardware and Hardware didn't need to be on a Device. This made it simple as a technician to swap out phones due to faulty equipment or an equipment upgrade. The new system lists unassigned equipment with other Device profiles, and it does not let you easily swap a Devices physical equipment with Hardware either already on the account or a new piece of Hardware. As it stands now, if a customer wanted a phone swapped out, GoToAdmin forces me to remove the Device from the User, then add the new equipment in as a Device with the User assigned to it. I would then have to go in and put all of the speed dial buttons back on the new device manually. Before, I would go to the Device profile settings, click on the Hardware header tab, then change to the new equipment from the drop-down menu, and if it was completely new equipment, there was an Add New Hardware option. All other Device settings would be saved. Unless I am misunderstanding something, that is no longer the case. Having unassigned hardware mixed in with Devices also creates some unnecessary confusion regarding how many Devices are being charged.Blake_Eckert5 months agoActive ContributorReviewed by moderator1.7KViews0likes2CommentsCall from Softphone on GoTo For Redtail
Hello, It would be very helpful to have the softphone option to call from GoTo for Redtail in the same manner we can on the generic GoTo app.leahykev2 years agoNew MemberReviewed by moderator591Views0likes1CommentGoto App Activity Call times
I like to make a suggestion to the App Care Community/Developer to change the word yesterday to actually show the date & time of the call. Likewise with previous dates, instead of just the date please also include the time of the call as this is useful for quality checking.Healthox2 years agoActive ContributorReviewed by moderator616Views0likes1CommentAbility to capture custom information and react
Would like a means to prompt a caller to enter a value such as an identification value, or a ticket number and then have an API call made with that entered data (along with the rest of available call data). Based on results returned, select a dial plan to follow. For our exact use case, we are a support group who is only allowed to work through authorized technicians. Each technician has a unique number and we're looking for a way to cut the time down on the verification side of things. If we had a queue for "caller authorized" and a call only gets routed after adding in a valid ID, it would help tremendously.bstaley2 years agoNew MemberReviewed by moderator748Views0likes1CommentBe able to assign extension numbers to sound clips or sound clip nodes
It would be cool to be able to assignextension numbers to sound clips or sound clip nodes. That way customers could make quick changes to different sound clips without having to log in all the time to make changes. For example one customer we have makes sausage and they have different specials every week or sometimes they sell out of that special mid week. On the fly they could dial a star code with the extension of the sound clip or the ext of the sound clip node in the dial plan and make the change without having to log into the admin portal every time.M_Adams2 years agoContributorReviewed by moderator603Views0likes1CommentAllow separate settings for omitting contacts from the dial by directory and the app's contacts list
Currently, when you omit a contact from the directory in the PBX settings, it omits them from both the dial by directory and the softphone contacts directory. It would be great to be able to have separate settings for each function. There are cases where we may want to omit a number from the dial by directory, but not the contacts list on the softphone or vice versa.ITSupport222 years agoActive ContributorReviewed by moderator783Views0likes1CommentVoice Mail forwarding
I would like a way to forward voice mail from the web application to some else in the organization. Support tells me you can not do that. Seems like a real simple feature, can this be added. Our previous phone system that was over 14 years old could do this from the start.MarkDeBonville2 years agoNew MemberReviewed by moderator901Views0likes1CommentCall queue Reports include a column with the name of the number
Hello, I feel like it will help greatly if the phone number report could include a column with the name of the number. Also the phone number report should include the total amount of calls answered and unansered, right now its not very friendly for analysis purposes.SwipejobsUS2 years agoNew MemberReviewed by moderator962Views0likes2CommentsWeighted queues
I use to be able to weight queues. This allowed a user in multiple queues to receive priority callers accordingly. For instance, our new patient coordinator had a queue and she was also in the receptionist queue. So when there were no callers in the new patient queue she would get calls waiting in the receptionist queue. I would like that feature back.Kwilberschied2 years agoActive Contributor610Views0likes0CommentsPlease put the Remote Directory checkbox back
For every phone that we configure, we always set it to retrieve the Remote Directory from the PBX. This was a simple checkbox on the Button Configuration tab in the old console (although I could never figure out why it was deselected by default). In the new console it doesn't exist. So not only is the default setting 'No Remote Directory', we are not even able to enable it. We must open a Support ticket for every single phone we set up. Please restore the checkbox in the new console.rwalton2 years agoActive ContributorReviewed by moderator821Views0likes1Commentoption to disable and enable queue supervisors from listening to agent conversations.
Hello, I would like to suggest that super admins can have the option to disable and enable queue supervisors from listening to agent conversations. In addition, conversation between extensions should be blocked this functionality of listening to conversations, as this violates the LGPD law. Olá, Gostaria de sugerir que os super administradores possam ter a opção de desabilitar e habilitar os supervisores de fila de ouvirem as conversas dos agentes. Além disso, conversa entre ramais deveria ser bloqueada essa funcionalidade de ouvir conversas, visto que isso infringe a lei LGPD.Fernanda12 years agoNew MemberReviewed by moderator902Views0likes2Comments