Recent Discussions
API To Retrieve All Call Activity For An Organization
We need to export records of all the calls made in an organization on a daily basis for our BI system to cross-reference the records with other related data sources. So far, I can only find an API method to retrieve all the users who had call activity on a particular day, and then I need to query each user's details individually. This data is available through reports for both SMS and Call activity, so why is it not available through the API?Solvedjp-silverassist2 months agoNew Member50Views0likes2Comments
Yealink T54W with an EXP50
Situation: The EXP50 displays "Welcome Loading...Please Wait" and never does anything. I did a Google search and found that it is a firmware issue. I uploaded firmware 96.86.254.850, and the EXP50 worked briefly before the phone reverted back to the previous firmware, which I assume is a GoTo Connect setting. I did submit a case on this exact issue, but there are no other case notes on what support did to fix it, and it is now impacting other users with the same exact setup. Has anyone else experienced this issue, and what needs to be done to resolve it?Solvedjstrittmatter3 months agoActive Contributor201Views0likes5Comments
New "Calendar Event" status
Is anyone else running into this issue? With the new "Calendar Event" status it changes me to red and says "Calendar Event" as my status whenever I have something on my calendar. This is a real problem because: 1) I have reminders on my calendar, and I am not busy during that exact time, but it shows that I am. 2) If my meeting is done early, it will still show this way until the scheduled time on my calendar is over. 3) Sometimes I will have an all-day event just to let others know I am working remote, and it now changes my status to "Calendar Event" all day. 4) I have continuing education webinars I sit in on so they are on my calendar so that I remember to sign into them but I am still available if an important call comes in. Right now, there is no way to show that I can take that call. Can we create a way to opt out of this so that these issues don't cause more headache for our receptionist who is trying to figure out if we can take a call or not? Otherwise, make is so that if our status says "Calendar event" we are able to change it to available if we want.Solvedchristined4 months agoNew Contributor446Views1like7Comments
auto screen pop-up on incoming call
Is it possible to make the GoTo app screen pop up on an incoming call or make the taskbar icon flash so you know you have an incoming call? This would be really handy when you have a Bluetooth headset but aren't always wearing it and don't have desktop speakers (or have the sound/speakers muted). That way if the phone is minimized in the background and you're working away on another task you're alerted the phone is ringing without sound.Solvedhappeeslappee4 months agoNew Contributor300Views0likes3Comments
SMS not working correctly won't populate
The GoTo features are used extensively in an information system where phone number are available. When the phone number is hoovered over the option to "Call" or "SMS" appears with the number. When "Call" is selected it sends directly to the phone and the call is made. When "SMS" is selected it opens a new GoTo tab with the number where a text message can be sent. HOWEVER now when the SMS feature is selected, the number no longer appears in the tab. For SMS now, you have to type in the number manually. I'm using Chrome and have removed and re-installed the extension, updated Chrome, and tried turning computer off.SolvedPaulaRust4 months agoNew Member285Views0likes2Comments"Old" Softphone Experience on Desktop is better
The old softphone experience on a desktop was better. When on the phone and viewing other windows a smaller window and control panel appeared in the upper right corner of the screen so that you could still view the call and press buttons as needed for automated answering systems or whatever. Even to hang up the call is difficult when you have to go find the app and select it before you can hang up. Having a GoTo window always at the front of the desktop when on a call is extremely helpful when you have to reference information from your computer during the call and still maintain control of the phone to press the buttons, hang up or otherwise. Please bring this functionality back with the "New" Softphone Experience, since the "Old" Softphone Experience is no longer available.Solvedkspackman4 months agoNew Contributor458Views0likes8CommentsMissing Network Test Probes
Hello Forum Admins! Hoping you can help me with this since i am getting no where with support. Spent 17 minutes on with support - only for them to hang up on me, and not call me back (also never gave me a ticket #). Now on second call, the support guy says hes never heard of this so I have to go to into extensive details on where he could have found it if it weren't missing on my account. So I point him to this article: https://support.goto.com/connect/help/how-do-i-manage-my-goto-network-test-probes?highlight=Network I spent a lot of time entering this in for my remote users PC's - now all of them are gone, the whole section is gone. Is this something that was removed? Can you help me here? This i now what I seeSolvedmkeaton4 months agoFrequent Contributor287Views0likes2Comments
Fax notes duplicating - all users
Anyone else seeing this? doesn't seem to matter if you use the portal or desktop app.Solvedcr4sh0verr1de5 months agoNew Member199Views0likes2CommentsGetting SMS Compliance approved
Our SMS Compliance keeps getting rejected. The status comes back "Update required", and hovering over the message says: "Your website doesn't have a compliant privacy policy. Update your website before resubmit your campaign." We have triple checked our website and we believe we are compliant. And we have resubmitted this twice now. Why can't we just be told exactly what is incorrect. All seems very subjective, with really bad feed back from whoever is in charge of 'approving' this. I worry it really is something else about our Campaign that is incorrect and we are being pointed in the wrong direction. Is there anyway to get better support for this?SolvedOCC_Dave5 months agoNew Contributor446Views0likes3Comments
