Connection freezes
I run 22 computers with logmein central with no connection issuesexcept one Lenovo Win7 computer, which worked well with Logmein for several years. Now it will have the connection freeze after sitting idle for hours. The computer screen appears to be a screen from an ealier time. Click on an object produces no response. To fix this, I have to go to the dashboard and reboot logmein on the client computer. After Logmein restarts, the connection is fine and the compture shows the change from the click made before Logmein was restarted. How do I make a permanent fix? running version 13774rspostrspost685 years agoNew Contributor1KViews0likes1CommentHow do I change my default browser settings?
I would like to change my default browser from Explorer to Chrome.lthompson175 years agoNew Member518Views0likes0CommentsProblem logging into Mac
I'm not at all computer literate, so I might be using completely inaccurate terms. Anyways, I'm having trouble logging into my apple laptop. When I log in all I see is the background along with the top toolbar. If I have something open on it, I am unable to see it, all I see is the background. Can ayone help?Mandi75 years agoNew Member444Views1like0Commentspayment decline for hamachi
Dear Sir/Madam, we are noble medicals from india our username noble@noblemedicals.in we have youe subscription from last 4years and we have paid time to time the yearly amount what we have but this time we are stuck somewhere there is the payment issue in my card thats why we havent paid online payment via my credit card and now i changed my card no also from my billing information. we are requesting to you please send me once again your bill from my logmein web site or diduct from my account Unit Price Total Price USD 1 LogMeIn Hamachi Premium yearly subscription 8/16/2019 USD $199.00 USD $199.00 Total: USD $199.00noblemedicals5 years agoNew Member586Views0likes0Comments- Caz605 years agoNew Member645Views0likes0Comments
Remote computer shuts off if LogMeIn times out
I can leave my home desktop on indefinitely, and it won't shut down unless I manually do it. But when I use LogMeIn remotely lately on my laptop, my home desktop shuts down if I walk away from the laptop long enough for LogMeIn to time out. That means I have to get someone at home to go turn the desktop back on. Is there some process to prevent this in LogMeIn? Even if LogMeIn times out, I'd like the home computer to stay on so I can log in again another time.jumblejim5 years agoNew Contributor912Views0likes0CommentsIs Hamachi dead??
I installed Hamachi and tried to set up a Clone Hero server but as soon as I log in to Hamachi on the application it says I'm logged in somewhere else when I never stayed signed in or saved any passwords. Is there a fix or is your service dying??WookieBread5 years agoNew Member1KViews0likes0CommentsLogMeIn Hamachi not powering on, flashing "resolving" and then going "Offline"
Hi! Long time listener, first time caller. We use LogMeIn Hamachi in our small studio to make a VPN for remote workers. One of us is operating Mac OS 10.15.6 and she used to be able to connect but now it just flashes "resolving" and then goes to "Offline" when we click on the power button. Using the icon in the upper tool bar does nothing. We have: uninstalled completely and reinstalled several times erased the computer from the networks it was in to start completely fresh flushed the DNS cache on the laptop like suggested on this website But nothing! One thing, in the deployment page, the link I sent her to install with does not show that it has been deployed. The diagnostoc logs don't seem to have any recent dates in them (itself strange) and then the last time we tried to reinstall, TWO Logmein Icons showed up in the top tool bar! Can anyone help us troubleshoot this?karoline5 years agoNew Member940Views0likes0CommentsFirefox won't allow remote control
In Firefox 79 I cannot use Remote Control. The message at the bottom of the screen is javascript void (0). This cropped up v77 or so. I've no problem with Chrome or (ugh!) Edge. Tracking protection is turned off. Maually downloading the client doesn't help. Suggestions?KevPyle5 years agoNew Contributor852Views0likes1CommentiPad Pro - Move application between monitors
I am using an iPad Pro to connect to my work computer (which has 3 monitors). How do I drag an application window from one monitor to the other? With my pc, I would left click/hold mouse on the top of the application banner bar and drag.ksapcfo5 years agoNew Member448Views0likes0CommentsWindows 10
When I try to log in using Microsoft Edge, I can connect to your site OK, but when I try to connect to the remote computer, Edge takes over and tries to "help" bylogging in again behind the scene. Then I have 2 logins trying to happen at once, and it just doesn't work. I can still use IE-11, and that works fine, but they are trying to kill that - don't know how much longer it will keep working. Any idea how to get Edge to work? Or do I need to switch to Chrome or something? :-(Taxman205 years agoNew Member794Views0likes1Commentlinux client
Hi, I have installed logmein on an ubuntu 18.04 x64 computer, but in the process, logmein never asked me for any password and there is no entry point in the software. My logmein central see the client connected, but without psw, no connection. How to setup the linux client with a psw ? Thanks for help Pascalpascalv5 years agoVisitor5.4KViews0likes2Commentslogmein antivirus and windows 10 version 2004
HI, Im useing logmein pro with logmein antivirus on about 25 computers. I have ugraded one of my systems to windows 10 version 2004 and im finding there is a compatibility issue with that windows version and log me in antivirus. I manually removed the antivirus software restarted the system then went to my dashboard and tried to reinstall the antivirus software and it would not take. am I missing something or is logmein antivirus just not compatable with this version of windows and will it be? thanksChuck-M5 years agoNew Contributor1.5KViews0likes6CommentsBlank Screen
Hi Is there a way to switch blank screen off by default so my users can't use the feature. JamesJames1595 years agoNew Member1.1KViews0likes1CommentWhen my PC has no PW to log-in, what sort of PW should I need to put in to use logmein?
When my PC has no PW to log-in, what sort of PW should I need to put in to use logmein? My PC has no PW to log-in. But whenever I try to access to my PC from client PC outside, I am asked to put in the PW, only ending up wth Error 1326 or 1327 (when left it blank). What should I do? I dont want to set any PW for my personal PC as it is only me using that PC.Solvedinterleukin5 years agoNew Contributor1.1KViews0likes1CommentLogmein pro - logmein control panel - firewall access
Hello, I wanted to know which hostname or ip also the port number does the logmein control panel (logmeintoolkit.exe) logemin pro try to connect to when we turn the on button in the logmein control panel?Sameervaidya15 years agoNew Contributor441Views0likes0CommentsDeletar usuário de rede
Bom dia a todos, Estou com dificuldades de deletar um usuario que apareceu em duplicidade em minha rede. Formatei meu computador e quando eu entrei na rede, o Hamachi inclui mais um usuario. E não aparece a opção de deletar o usuário antigo. A unica coisa que aparece é que o usuario antigo esta como convidado. Agradeço pela ajudamfechio_735 years agoNew Member348Views0likes0CommentsPhotoshop Tools
Anyone else notice that the cursor no long reflects the currently selected tool in Photoshop CC 2018? A few tools have been glitchy for a while (i.e., the brush tool only visible at certain sizes), but now no matter which tool I select, the cursor just remains a black arrow (and not even the move tool black arrow, but just the plain cursor black arrow). Makes it practically impossible to do any fine tuning in Photoshop. :/Stephaly5 years agoActive Contributor5.4KViews1like14CommentsUsing Headless Host and Additional Monitor as potential dual monitor solution
It is possible to view a host machine via headless (no monitor setup). However, I'd like to know that if I attach one physical monitor, am I able to implement a solution where the user can utilize the headless implementation and the attached physical monitor as a pseudo dual monitor setup. Or is it required to have two physical monitors for dual monitor implementation? Thanks in advance.FAIAIT5 years agoNew Member922Views0likes1CommentDesktop Sharing Menu Selection Missing
I am new to Logmein and when trying to send a Desktop Sharing invitation the articles say to Right Click the Logmein icon and select Share Desktop or view the Desktop Sharing Tab but I dont have any of these options. Do I need to reinstall or am I missing something, Many ThanksitsupportDAF5 years agoNew Member549Views0likes0CommentsHas anyone been able to speak to someone for telephone support?
I have several intermingled problems, and am in a feedback loop with support. I need to speak with someone but it seems there is no one to speak with. Has anyone every spoken with support? If so, how did you get through? What phone number did you use? I'm getting chinese passwords, have login addresses appearing that are not mine and suddenly two accounts. You would think they would be interested in helping me.Mgvilkin5 years agoNew Member560Views0likes0CommentsOne way clipboard sync
One my my users is controlling their office PC from home, this just started happening recently. They can only copy and paste one way. From the host PC to the remote PC in the office, but not vice versa. I can have them close out and go back in, but I was curious if anyone has come across this as my client is looking to possibly purchase this for other staff working from home. However it's a significant cost and this option of syncing clipboards is key in their decision. Any help would be greatly appreciated.TEAMSTransport5 years agoNew Member713Views0likes0CommentsLogin connection alert button
I normally get this pop up when starting a remote session. It's very handy. On 1 or two machines though it will not pop up and I have manually log in. Can anyone explain why, and how to turn it on on the machines it doesnt pop up on?JamesBM5 years agoNew Member724Views0likes1Comment- elian215 years agoNew Member391Views0likes0Comments
Can't run NVidia Control Panel without uninstalling LogMeIn Antivirus
I am unable to configure monitor display in NVidia Control Panel without uninstalling LogMeIn Antivirus. I get a pop-up to close EPConsole.exe which is EndPoint Security, but of course am told Access Denied if I try to quit. Even if I suspend LogMeIn AV from LogMeIn Central, it will not continue without actually uninstalling LogMeIn Antivirus.CXC5 years agoVisitor554Views0likes0Commentslogmein doesn´t work with Windows 10 version 2004
With windows 10 version 2004 started all my problems witn logmein client: I can see all my PCs, but when I want to get control or transfer files of them, it allways ask me user and password even if it is saved, I fill both an after a while I receive the message LogMeIn Guardian detected a problem with the software LogMeIn installed in this PC. I desinstalled it two times and installed again but I the problem continues. How can I solve it?MonicaMP5 years agoNew Member2.4KViews0likes5CommentsPardot Integration and the Video Library
Does the Pardot/ Salesforce integration work with the video library? I would like to set up a Pardot landing page to collect emails and for the email with the recording to be sent from GTW without people needing to register again. Thank you!Former Member5 years ago698Views0likes0CommentsiPad
Can I login to my desktop using an iPad? I was able to see my desktop screen but can't do anything else?Alindley5 years agoNew Member688Views0likes1CommentUninstalling the DPMS Driver
We have about 1500 seats with LogMeIn Pro, managed by LogMeIn Central. While most computers were correctly enforcing screen blanking without it, we decided to double down on screen blanking enforcement by installing the DPMS driver on all hosts. After installing this, any laptop computer running LMI Host was no longer able to control their screen brightness. Windows 10's night light also stopped working on laptops and desktops. However, the most worrisome issue was when we started getting reports about computers where screen blanking, having previously been working without it, suddenlystopped working after DPMS was installed! Rather than troubleshoot the fleet of different models we have, we looked for a way to uninstall the DPMS driver without reinstalling LMI itself. LogMeIn provides no option for this; their LogMeIn.exe install/configure command switches include install/uninstall of the LMI Mirror Driver, but only a switch to install the DPMS driver and not to uninstall it. After much digging, I have come across a PowerShell command that rids the system of the RADPMS driver and associated driver service: Get-CimInstance Win32_SystemDriver -Filter "name='radpms'" | Invoke-CimMethod -MethodName Delete -Verbose If you need to remove the DPMS driver but keep LMI installed, give this a shot, reboot the machine, and see if it helps.LMICol5 years agoNew Member3.5KViews1like0CommentsFont Change?
Good afternoon, Has anyone experienced issues with the font changing? We have been working from home since lockdown for about 2 weeks now, with no issues what so ever. Randomly yesterday, everyone was disconnected, then reconnected to their session. All users now have a slightly off font, particular noticeable on Outlook in bold fonts where the spacing appears to be closer together. Bizarrely though, the font on the actual host PC is correct, it's just LogMeIn displaying it wrong? It has effected all users, which is causing issues particular for our studio of designers as their artwork looks incorrect. Any suggestions!? Why would is suddenly change for all users? I've gone through all of the display/view settings on the LMI toolbar.. Thank you :)JustGoHolidays5 years agoActive Contributor3.1KViews0likes9CommentsQuestion about LogMeIn products
Hi all! We are a small IT department (2 users) and we'd like to replace TeamViewer by LogMeIn. However, we don't really understand how licences work: for instance, "Pro for Power Users" -> "Access up to 5 computers, $839.99/year". What does it mean? We can only install LogMeIn on 5 different computers or it means that we can initiate up 5 simultaneous connections? Thank you for your help. Info: We need to install LogMeIn on more than 250 computers. (but we just need to have 2 simultaneous connections, since we're 2 in our IT dept.)Sebastien_5 years agoNew Member659Views0likes1CommentShift continuously held when moving off client
When using LogMeIn Client on a Mac to remote into a Windows machine, there's a really aggravating bug. When you hold down shift and click outside the client (or just alt+tab), the shift button remains held, even when you return to the client with it no longer being pressed. This doesn't happen with other modifiers like Ctrl, Alt or Win.rmatl5 years agoNew Member632Views0likes0CommentsRECORDING does not work
Hi guys, every time i try to record a session i found the video but it's just audio, no video. I see a warning "session is paused" but I don't know why. The only video recorded is screen sharing. But I need to record faces, not just audio. Can you help me?LucaOrlandini5 years agoNew Member465Views0likes0Commentsyour connection to the remote computer has been lost - logemin pro error
Hello getting the below eror. Please help me solve this. your connection to the remote computer has been lost LogMeIn Remote Control Client Copyright (C) 2003-2019 LogMeIn, Inc. Patented and patents pending. Host reports version 12382. Client version 4327. Connecting... pascrida17-lvcutuhzel.app01-33.logmein.com (64.94.18.129), port: 443 Connected. Negotiating SSL... SSL connected and negotiated the following cipher: Key exchange: Unknown, 2048 bits Data encryption: ECDHE-RSA-AES256-GCM-SHA384, 256 bits Host SSL certificate verified. Certificate issued to computer: *.app01-33.logmein.com Certificate issued by: GlobalSign RSA OV SSL CA 2018 Authenticating... Error occurred:Sameervaidya15 years agoNew Contributor1.4KViews0likes3CommentsGetting kicked off during a remote session with an end user
Lately my team and I have been notcing that when we are logged onto an end users computer with logmein central, almost immediately we are disconnected and get the screen below attempting to reconnect. It does not happen with every user we log into but its been happening much more lately than normal. Has anyone else been noticing this?AllisonH5 years agoNew Member1KViews0likes1CommentHost monitor required?
I have noticed that most of my users do not require a host monitor to be connected in order to have a single monitor remote session. Sometimes, however, a host monitor is required. if not connected, the remote session only returns a blank screen. What are the settings to preclude the need for a host monitor to be connected?habermang5 years agoVisitor714Views0likes1CommentLog Me In
My host PC is on and is running LogMeIn. It can be accessed from other PC's at work but not from home, where I am now. When I log in, it shows ( in a yellow bar area ) " You no longer have access to your free computers". It shows the host PC but there is a red circle wit a red line through it , indicating that it can't be accessed. When I click on "enable", it wants me to buy LogMeIn Pro.docace5 years agoNew Member672Views0likes1CommentLogMeIn changed my screen resolution
I'm using LogMeIn to access my home PC from a remote PC that is using LogMeIn Client. All of a sudden, LogMeIn changed my screen resolution at home to 640x480. It used to be something like 1920x1080. LogMeIn has moved all of my program icons, filling the screen. And many of my applications are so compressed that they can't be used. I've tried to follow many of your threads to change the resolution back, and only 640 shows. Also, the display menus on my home PC are locked and cannot scroll down to where the screen resolution content is. So I can't even change it on the home server PC. How do I change my home PC's screen resolution back to what it was from my remote PC? Or, via another route, how do I get the screen resolution menus to scroll so I can see the entire set of options and the APPLY icon? Thank you so much.Solvedcyoung75 years agoActive Contributor16KViews0likes10CommentsRemote Sound is slowed or pitched
Hello, I'm currently viewing my home desktop from my work pc, and for some reason my audio from my home desktop is either slowed or pitched so everything sounds deeper. It was not like this when I left home, only just from viewing it in LogMein.SolvedJ-WASH5 years agoNew Member915Views0likes1Comment