Can not connect with client app
I can not been able to connect from the client application since about October 2021. Show detail Negotiating SSL... SSL connected and negotiated the following cipher: Key exchange: TLS_AES_256_GCM_SHA384, 2048 bits Data encryption: TLS_AES_256_GCM_SHA384, 256 bits Host SSL certificate verified. Certificate issued to computer: *.lmi-app22-01.logmein.com Certificate issued by: GlobalSign RSA OV SSL CA 2018 Connection failed. How can we solve this? Host : Windows 2019 std (1809) Logmein 4.1.0.14582 (Jan 24.2022.11.03) Client Win11 Logmein 1.3.5311SolvedArai6 months agoActive Contributor7.6KViews0likes17CommentsHow can I create and manage user with the Central API?
Previously the Central API only supported retrieving a list of users, has this changed?SolvedGoTo_FAQs6 months agoNew Contributor496Views0likes1CommentBulk Move Computers between Groups
Hi, A while ago i bulk moved some computers from the default group to another group. I cant remember how i did it and cant find any Documentation. Does anyone know how to Bulk move computers between groups by selecting multiple devices within the computer tab like you can with user groups. Cheerssteven420006 months agoNew Contributor675Views1like3CommentsRemote Printer not avaiable when using LMI on MacBook client ---> Windows Host
User bought anHP Envy Inspire 7220E (wireless) and connected it to her MacBook. When connected to the Windows host (LMI v15410), she says she can see and select the HP from the Remote Printers dropdown menu, but the printer instiance does not populate in the Windows printer list and she cannot select it when she uses the print function in Windows apps.Solvediansays6 months agoNew Contributor526Views0likes2CommentsYour session may have timed out or the host may have gone offline
The error occurs after opening the dashboard of the remote host using the logmein client software, then trying a remote connection from the dashboard. The remote host says it is in session however when trying to remote I receive the error "Your session may have timed out or the host may have gone offline. Please try again." and offers Reconnect or Close options. The reconnect button causes the same error. It appears to be a problem when first accessing the dashboard. After speaking with phone support they recommend restarting the remote machine, which can't be done until the client is back on site, defeating the purpose of having remote access. I have had this same issue with multiple remote hosts, running different operating systems. Any other solutions? Besides switching remote software providers.Solvedcasascoco6 months agoActive Contributor16KViews1like26CommentsCentral not detecting anti-virus software, real-time protection, or virus definition on Win 11 Pro
We have successfully used LogMeIn Antivirus for a year on many Windows 10 Pro computers; however, I just installed it on several new Windows 11 Pro computers. The program appears to install and the policies seem to apply correctly; however LMI Central is not getting updated information from the computers. The Windows 11 Pro computers show successful installation. Scans are running as scheduled and the firewall turned on (although I have since turned it off for testing). In Central, the anti-virus software column says "Unknown", the real-time protection column says "Disabled", and the virus definition column says "Out-of-date." I have changed the LMI AV policy to turn off the firewall and have also disabled the Windows firewall as requested by LMI support. I enabled logging in LMI Control Panel and uninstalled, rebooted, and reinstalled LMI AV and sent the debugging logs to LMI support. So far they keep saying it is a firewall issue but don't know what to suggest to fix it. The log says "Error (in recv): An existing connection was forcibly closed by the remote host" and "Error (in send): An established connection was aborted by are in your host machine." I feel it must be something unique to Windows 11 Pro. Does anyone have any idea what needs to be changed on these computers to get them to report properly to LMI Central?Solvedremoteworker936 months agoActive Contributor2KViews0likes6Commentslock windows session on exit
I set up logmein to lock the computer on exit of logmein - how can I undo this setting? thankspl20247 months agoNew Contributor528Views0likes3CommentsStrange connectivity issue with LogMeInPro
Hi I have a strange problem with connecting to a specific PC. When I'm logged as the PC's user - I cannot LogMeIn into that PC from another PC. But when I'm logged in as administrator - I can. I checked firewall, proxy and event log - I cannot see any problem. Where else I could check ? Did any of you ever had such problem ? ThanksPawel88787 months agoNew Contributor517Views0likes3CommentsLogin without having to type a password no longer works on mobile
For a little while now, I have not been able to login without having to type a password for windows on my mobile device even though the password is saved in the app. I have been using this function to save passwords for years and it still works fine on desktop. I can login with a saved password on desktop and I received a prompt asking me to login without typing the password. This prompt has stopped working on Mobile devices. I have checked all the setting and read forums but i can’t seem to find an answer on how to active this on mobile devices. Can anyone please help?Ox17 months agoNew Contributor3.3KViews0likes16CommentsSaved Credentials Not Working
Hi, We have been using logmein now for many years. We have 500+ host computers within logmein central. Saved credentials used to work. Login to a machine first time, click save credentials and everytime after that it would auto login. However a while ago it stopped working in Chrome on the three machines I have. I therefore tried in Edge. It worked correctly in Edge. So I switched to Edge. This lasted about 3 months and all of a sudden it stopped working... i.e. I need to enter the password everytime. I therefore tried firefox... It works correctly in firefox. However I dont want to spend ages swapping over to Firefox for the same issue to happen again! Its now been not working in Edge for at least a month and I have to connect to lots of PCs each morning so its becoming very painful. Anyone come across this and found a solution ?SolvedOrcusLtd7 months agoNew Contributor2KViews0likes10CommentsScript Error: autologin_clientscriptsv2.aspx
Unable to connect to a machine with cached credentials. Get this error: Script Error An error has occured in the script on this page. Line: 0 Char: 0 Error: Script Error Code: 0 URL: https://secure.logmein.com/ws/host/AutoLogin/autologin_clientscriptsv2.aspx Updated LMI, rebooted computer, cleared saved passwords, tried again. Always get that script error when using cached creds.NonProfTech7 months agoNew Member526Views0likes3CommentsView hidden directories
All users can see c:\Program Data and c:\users\{username}\appdata on their machine, however those folders are not visible when accessed with the LogMeIn File Manager. How do I enable the ability to see all folders on the remote computer?Solveddribble128 months agoActive Contributor842Views0likes2CommentsNo Connection
Hello! Apologies in advance, I do not have a lot of tech experience here on a system that was set up by someone else, so I appreciate your patience. In a nutshell, over the years I have been able to reliably remotely connect from my home laptop to my workplace computer via Hamachi LogMeIn. During this time, in the Hamachi panel, I could also see a few other workplace machines with active connections I also had the ability to remotely connect to if necessary. A few days ago, I suddenly saw in my home laptop Hamachi panel, that I no longer had a connection to my workplace computer (please see screenshot via link below), although connections to the other 2 workplace computers seem to still be active. Hamachi Panel Screenshot (home laptop):https://snipboard.io/WZtjp8.jpg What would be the things I should check on my workplace computer that might explain why there is no longer a Hamachi connection to this computer? I assume the issue is on the workplace computer as the other 2 connections still look to be active. Thank you!SolvedAzores448 months agoNew Contributor1.1KViews0likes2CommentsHow do you allow a user to maintain other users in the same user group?
Is there a way to give a user permissions to manage and maintain other users in the same group? I gave the person the USER MANAGEMENT permission but the user doesn't see the USERS link after a successful loginto Central. I'd like this particular user to be able to disable users in the same group as hers when they have employment changes.rfoszcz8 months agoNew Contributor2.1KViews0likes5CommentsHamachi Network in Gateway Mode is Giving Gateway an APIPA Address
As the title says, trying to run a Hamachi network setup in Gateway mode. The computer that I have designated as the gateway, however, is getting an APIPA address (169.254.x.x). In truth I'm not entirely sure how this system is intended to work, so I'm not sure if its the fault of my DHCP server on my router or if it's a fault on Hamachi's side. I have even manually set the IP range in the gateway settings on hamachi to match that of my home network's IP range (though higher so that there's no ip conflics, i.e. 192.168.0.200-255). Because of this none of the client computers on the network can access anything on the gateway's network. Anybody run into this issue before or know what's going wrong?SolvedOfficial_Dalek8 months agoNew Contributor3.6KViews0likes4CommentsUninstall LogMeIn in Windows via script, PoweShell, Group Policy
Anyone have instructions for how to remove or uninstall LogMeIn on Windows via Script, Intune or Group Policy or PowerShell? Have about 100 devices to remove various versions of LMI. Been looking for days for a convenient way to remove it, can't find any documentation that is not 10 years old. Can someone suggest a solution.Thomas2z8 months agoNew Member1.2KViews0likes1CommentUsing remote MIC on MS teams
Hi All, Unable to use the remote Mic for MS teams meetings- I can hear users when the speak so the headset seems to work but they can not hear me when I speak? The Mic is enabled and i have allowed access to Logmein in privacy settings this is a win 10 device. Anyone know if the remote MIC is allowed or maybe better to do teams meetings on the device I am physically using? Thanks FranSolvedfran1018 months agoNew Member642Views0likes1CommentMeaning of "online since"?
The documentation is completely mute for this topic: What does "Online Since" mean in the LogMeIn desktop client and/or the tooltip that appears when you hover over a computer's name in the web interface? It does not correspond with the uptime of the computer itself. Is it simply referring to the duration that the LMI agent has been visible to the cloud interface? If so, what is the purpose of that information?SolvedTMHC8 months agoNew Contributor735Views0likes4CommentsMac CLI commands
Are there cli command options similar to the command below to regenerate the self signed certificates for logmein client running MacOS? Some of our clients are showing up on our vulnerability scans with weak certificates. "Servers that use SSL/TLS certificates signed with a weak SHA-1, MD5, MD4 or MD2 hashing algorithm will need to obtain new SHA-2 signed SSL/TLS certificates to avoid web browser SSL/TLS certificate warnings." Windows Command logmein cert -createssscSolveddsekleybrs8 months agoNew Contributor1.3KViews0likes4CommentsHotspot WiFi Connection - LogMeIn Shows Offline - Not Accessible
I have a hotspot with a T-Mobile sim card. When this computer is connected to that hotspot, logmein control panel shows offline - not accessible. When this computer is connected to any other wifi connection, logmein shows online and is accessible. What could be causing this issue? It's definitely not a firewall issue since other wifi connections work just fine. My guess is something to do with T-Mobile...either they are blocking logmein or logmein is blocking t-mobile (my ipaddress). The logmein logs show error 10060 (timeout issue). I've googled forever and found no help. The only thing that error 10060 shows is to check the proxy settings. There are no proxy settings anywhere. I've fully reset the hotspot. I have 10-12 other computers setup this way (with this hotspot and tmobile sim cards) and those work fine. So what's the deal? Any help is appreciated.pcpro8 months agoNew Member456Views0likes1CommentCentral Office Hours - Live Q&A Held Every Wednesday 2:00 PM EST
Hi, Join our next office hour session to ask questions, learn about functionality & releases, or share feedback. Central Office Hours are hosted quarterly and you can register for the next session HERE. We look forward to meeting you!GlennD9 months agoGoTo Manager743Views1like0CommentsWith no monitors at host computer, client gets black screen
With no host monitors there is only a blank screen at the client computer. None of our LogMeIn installs have a mirror driver installed. What needs to change to allow people to see two displays remotely?Solveddribble129 months agoActive Contributor9.1KViews0likes13Comments'Kaspersky Software Updater' keeps installing, but I got rid of Kaspersky AV
I kept finding it on workstations here and there. I would uninstall thinking I missed it, but I continued to find it. I thought maybe there was a remaining workstation acting as a repository and installing the Updater, or a Windows DC Server GPO installing silently. Never could find workstations nor any GPOs. I spent hours looking around on the Internet to solve this problem. I finally found it Logmein without telling me when I turned 3rd party application updates that they would be silently installing Kaspersky Russian Software. You know, the Russians, who all 17 Intelligence agencies in the US say is hacking our elections and numerous other infrastructure systems in our country and most of the rest of the World. Russia is untrustworthy. Plenty of information to chew about that:https://www.google.com/search?q=ties+between+Kaspersky+and+russia&rlz=1C1GGRV_enUS787US787&oq=ties+between+Kaspersky+and+russia&aqs=chrome..69i57.6067j0j7&sourceid=chrome&ie=UTF-8 This isn't acceptable not being notified the technology being used for 3rd Party application updater.Solvedcrcurran9 months agoActive Contributor9KViews0likes19CommentsWindows Updates
I am currently trying to use logmein central to view the Windows update status on out computers , i have updated many computers but in central it still shows these machines and requiring updates , some of these week updates weeks ago , but still show that there are updates required, i know that the optional updates are part of this also. i have checks a few machine that are fully updates including the drivers and options updates, but still show that updates are required, is there any way to force LMI to check a machine? is there a current Bug? its just not reliable, i dont trust it. thanks jameswallsy9 months agoNew Contributor2.4KViews0likes9CommentsAudit Log not showing Failed Logins
I may be late to the game on this issue but cant find any other posts. LMI stopped sending failed login notifications to my email. I log into LMI and go look at the Audit log to only see successful logins. I enter the wrong password via the Client or Web GUI and nothing shows up in the Audit Log.LMI_Central9 months agoVisitor296Views0likes0CommentsLMI AV folder exclusions?
I seem to be having issues getting LMI AV to exclude a folder and everything under it, for instance I have an exclusion in place for: C:\ProgramData\Cadre\ But a computer ran a "disinfection action" on this file: C:\ProgramData\Cadre\CadenceManager\Cache\CadenceManagerWin32\2.0.0.0\CadenceManager.exe Is there something specific with exclusions to have it also exclude child folders and items inside them?CurtJohnson9 months agoNew Contributor381Views0likes2CommentsAudit Multi Factor Settings
I would like all of my users to use two-factor authentication. However, I want them to be able to save devices. Per this article (and personal experience), it does not let you save devices if you enforce the policy at the account-holder level. I would be satisfied with periodically checking the status of two-factor on my users' accounts. However I have not found a way to audit this. Is it possible?lightsong5710 months agoNew Contributor992Views0likes2Commentsvalidation when taking control via logmein
Hello everyone, Is it possible to set up user validation when taking control via logmein?Solvedtonytdj10 months agoNew Member509Views0likes1Commentcommand prompt issue
we are using logmein central. throur the logmein client when you click on the home icon then go through computer management and clicking on command prompt you receive the following error: error title: script error error header: an error has occured in the script on this page. Line: 1136 Char: 59 Error: the operation attempted to access data outside the valid range code: 0 URL: https://console-xlyfethvvn.lmi-app22-02.logmein.com/htem/htem_all.js Do you want to continue running scripts on this page? yes or no. does not make any difference what option you select. however, if we go via the loginme website and selecting command prompt it works with no issues. Does anyone have any suggestion on how to fix this?sergen10 months agoNew Contributor2.5KViews0likes7CommentsBlock IP from logging into all computers?
I had a very weird attack scenario just happen. One of my Central users received a phishing email asking for the passwords to login to the computers to which they have Central access. I think the only way someone would know which specific computers someone has access to is to login to Central. The user has 2FA enabled, making this extra distressing. So there's obviously the IP block for individual computers after three failed logins, but is there an organization-wide way to block IPs from logging into Central at all?trflmiuser11 months agoActive Contributor564Views0likes1CommentCannot Renew Central Base 50 yearly subscription
MyCentral Base 50 yearly subscription has expired and I cannot renew it. When I log in and click 'buy now', I am directed to a page that asks me to 'customize' my plan. When I select 50 computers and click 'buy now', I am redirected to the same page to 'customize' my plan. I have revalidated my payment details but this did not help. Any suggestions?SolvedFlanPilan11 months agoNew Contributor872Views0likes4CommentsChange of email address
Hi, We have recently moved to a different domain and a few users did not update their LMI accounts before the email address on that domain were not accessible. I am able to change their email addresses within LMI Central, however, after they've changed the email on the GoTo portal the approval for email change goes to the old email domain. We have contacted LMI Support multiple times (ticket 19510016) and they delete the account, we create an invite to our account, send the activation link via LMI Central, however, they click the link, click 'Log in' and they are directed back to the logmein.com main site. We have this request for 4 or 5 more users and we are having no luck with progressing this further. The latest attempt resulted in this message: d764661492 What is the correct action to take please?SolvedHappyHippo11 months agoContributor918Views0likes2CommentsCentral VS GoTo Resolve
I'm doing some tests with Goto resolve and I noticed how well it is done and much cleaner. I tested some scripts in Goto that already have the commands ready and they worked fine and taking that same script to the central one doesn't work. It would be fantastic to migrate everyone from central to Goto Resolve and discontinue that central. Another alternative would also be to check with the sales staff if this platform migration is possible. It was just an outburst. Congratulations, the Goto team solved itDiegoDash11 months agoActive Contributor540Views0likes2CommentsCan LogMeIn Central Alert When an SSL Certificate is expiring ?
Hello Is there is a way to use a feature in LogMeIn to email an alert when an SSL certificate or Self-Signed Certificate is expiring? I have a lots of clients and equipment and automating this somehow would be really useful. We've been experimenting with PRTG butLogMeIn is our primary alert tool and would prefer a solution viaLogMeIn Thanks Timtim_griezitis11 months agoNew Member626Views0likes2CommentsIssues connecting with DPI-SSL enabled
Our company utilizes DPI-SSL (SSL Inspection) on the perimeter firewall. For quite some time we have had the issue occur where someone attempts to connect to a PC that it outside of our network and they are given an error message that they are unable to connect. My workaround has been (as it occurs) to manually exclude the hostnames associated with the certificates being issued to the computer. They all the same pattern of ".lmi-app**-**.logmein.com" (Examples: *.lmi-app26-03.logmein.com / *.lmi-app24-02.logmein.com). I've attempted to contact support to gain a listing of all hostnames that follow that pattern, but they say they cannot provide that info. I'm unable to perform a double wildcard (*.*.logmein.com). Any suggestions as to how to gain this list of hostnames? Thanks in advance!BCSTech11 months agoActive Contributor977Views0likes4CommentsLogMeIn AntiVirus Will Not Install - FIXED
THIS IS THE FIX. You should document this. I was able to find the Install file for LMI Antivirus. It goes into C:\WINDOWS\TEMP and it deletes itself shortly after the install fails. You must act quickly in order to get this file. I was able to capture that and copy it to my desktop. Then I copied my copy and extracted that so astonot see my copy deleted. I changed my C:\Program Data\LogMeIn\Logmein.log file to *.bak then I ran Install.exe as Administrator. The new log file indicated to delete the C:\WINDOWS\TEMP contents. Did that. Then the Install.exe actually ran in Wizard mode (not Silent Install) and I saw that it was failing on the vestiges of a previous SpyBot - Search and Destroy installation. I searched the HD and deleted every orphaned directory for AVG, Avast, Malwarebytes and Spybot. Then I searched the Registry and I deleted every occurrenceof Spybot and Avast. Then the Install.exe succeeded !! Running the first scan now. The Central Premiere (Pro) has yet to understand that LMI AV is installed. This may happen later.EricAnderson12 months agoActive Contributor2.1KViews0likes2CommentsCreating real-time NOC dashboard & Returned to Normal not working
Hi we are creating a NOC dashboard that show very simple device status like Computer Offline, High CPU, etc. This would be based on the existing alerts we already have setup. The goal is for people to periodically check the dashboard to see what issues are CURRENTLY happening. We're not interested in seeing what happened yesterday, last week etc. Questions: 1. Is there a way to create alert/report table ( I don't want a graph or pie chart, etc) based dashboard that can show near-real info like "Computer Offline"? 2. In the Alerts section, we are seeing that "Return to Normal" does not appear to be functioning correctly, there are devices that are online that show they are offline. Maybe that's because this is not alerting in real-time? 3. How can we take a custom alert or Alert Package and turn the results into a alert/report table? Thanks.Ben Conrad12 months agoNew Contributor442Views0likes1CommentUnexpected Monitor Behavior?
I'm employed in the medical sector, where we regularly perform calibrations on our monitors. Typically, a sensor is placed at the screen's edge, and the calibration process can run automatically. However, I recently encountered a problem where the software responsible for this task failed to operate correctly. Upon contacting the manufacturer for assistance, they informed me that there were unsupported monitors detected. Interestingly, when I access the computer remotely, I notice that there are additional "detached" monitors listed for each physical monitor. Is it standard behavior for LMI to generate duplicates of monitors and retain them as "detached"?Solvedradiologyken2 years agoNew Contributor935Views0likes2CommentsSystems are starting to fail (LogMeIn Guardian has detected a problem with the LogMeln software)
Recently we have had a rash of our systems starting to fail with the error message: LogMeln Guardian has detected a problem with the LogMeln software installed on this machine. Once the error occurs the system shows as offline and cannot be connected to. Reinstalling LMI does not address the issue. Issue seems to be spreading across all installed systems in our Central tenant.SolvedTkanger2 years agoNew Member2.5KViews1like8CommentsHeadless with 2 monitors
I have a headless machine that I use located at the office. With Microsoft RDP I can login and use both of my screens. Switching over to logmein and I can only use 1 screen. How can I get both screen to work senselessly similar to RDP?Rob_2 years agoNew Contributor780Views0likes2Commentsallow this site to open the logmein link popup on Firefox
I was wondering if anybody knows of how to get the popup box that firefox throws when opening a logmeing link (command prompt, remote, file transfer, etc.) That reads "allow this site to open the logmein link with the logmein client? to always remember for the entire domain vs each devices url? Maybe a whitelist somewhere. We have about 30,000 devices that have some additions and removals daily and having to click the box sometimes 100+ times a day is pretty tedious.Chronos21872 years agoNew Member520Views0likes1Comment