Login information is not directly displayed
When we click on the participant information in our GoToWebinar emails (which we always receive as soon as a new participant has registered), we always end up directly in the dashboard. Normally, an extra page with the registration information was always loaded. Now we have to download the registration list via Excel every time, which makes our work more difficult. Has there been a special update to the login information or is this a current bug?Mona_RSM6 months agoNew Contributor471Views0likes3CommentsPre-Scheduling Practice Sessions with Presenters
Obviously we are able to host a practice session and start it at any time, but I would like to schedule a practice session in advance with presenters. For instance, sending a calendar invite with a link to join the practice session. Is there a way to send a link that is directly connected to the practice session? The only links under the 'share' section for the event seem to be directing people to register.MM20246 months agoNew Member355Views0likes2CommentsDisable Screen shot feature in goto app
The new gotoapp allows attendees to take screen shots during the presentation. However this is a feature that I need to deactivate due to the nature of what is shared and we would not want the PPT screen to be screenshotted at all during the presentation. Is there a way to deactivate this feature in goto. Does anyone know if this is possible ?SolvedMelissaF6 months agoActive Contributor1.1KViews0likes7CommentsHow to find what specific attendee answered polls and survey questions
I have my reports on how many people answered questions on the polls but I can't see what specific attendee answered which specific question. I hope this is a capability. I need to use this information for follow up. PLease help. Thank you.SolvedClairant6 months agoNew Member395Views0likes1CommentIncrease FPS of webinar recording and the Live event video FPS
Hi, I'm Mario from Lost Marble (mohoanimation.com). We do webinars monthly using your app. We need to increase the Encoded FPS for the recordings and also the video FPS when people is watching us live.I talked with support about this issue and they couldn't solve this issue so they told me to ask here. I'm the regular host of these webinars. We usually use the Classical version of GoToWebinar/GoToMeeting app for doing these events. Support told me to check my internet (it was OK) and use the NEW GoTo app settings and download the app. For testing purposes I followed these instructions and still, the recording with the new app is low (15-17FPS). We hope to get closer to 24 or 30FPS because we share the presenters' screens and we need to do demos using our software. We can't continue with choppy images and running videos like this. Can anyone help me with this? Thanks!SolvedMohoWebinars6 months agoActive Contributor585Views0likes4CommentsAll Past & Future Webinars Are Gone From Dashboard??? Help!
We had a webinar finish about 13 hours ago and when logging in to gotowebinars today, we noticed all scheduled future webinars and all the past webinars are now gone from the dashboard! I upgraded to the new look to see if that fixes anything but to no avail. Help!Solvedskino2au7 months agoActive Contributor964Views1like14CommentsNew GoToWebinar
I switched over to the new platform, ad was smart enought to do a test webinar first. In the old platform we would have guest organizers and would add them to the list and they would receive their join link. Once I started the session (not the actual start boardcast) the organizers would be able to come in to set up and I would switch them to presenters. When using the new version it does not work that way anymore. When the guest organizer clicks the link it gives them a message that says the organizer has not started the webinar. It was started, because I was waiting for them to join. When I phone GTW, I was told that my organizers did not have a license. Since when do guest organizers/presenters need a license? So I had to switch back to the old version. Please do not roll out a new version if it does not work. I was very disappointed, and hope they fix this issue.DebraGill7 months agoNew Contributor778Views0likes7CommentsHow to edit sender name for email reminders
I am having a problem with our company webinar email reminders sending out under my name, rather than the company name. For clarity, I am talking about the 1 day/1 hour email reminder with my full name showing as the sender. I thought I fixed the problem by changing it under "Email Address for Replies" in the webinar settings, but it didn't work (apparently). I recently took on our company's webinars and GoTo Admin account - the previous admin had never attempted to change this setting. I can't find any help in their customer support and I refuse to call (as their only customer support option). Does anyone have any ideas on how to change the email sender name? Thanks!SolvedKML17 months agoNew Contributor517Views0likes3CommentsAutomated certificates lack information and needs improved design
Hi! The feedback we get from our customers is that the automated certificates sent out after the webinars 1) take a long time to download 2) do not have an appealing design 3) are lacking information such as name of speaker and duration of webinar From our end, we would like to be able to personalize the certificates a bit, such as adding the logo or changing the colour. Thanks! /Lina, TePeSolvedLinaK7 months agoNew Member398Views1like1CommentGoToWebinar co-organizer
Please I need urgent help with a question: If there are 2 webinars set up by two different license holders and they each invite the other as co-organizers will they be able to start the others webinar if the webinars overlap or start at the same time? Both have the same webinar license and are on the same account. They can add co-organizers before the session to the webinar. Does this interfere with the rule that one license holder can have only one webinar at the same time? If you could test this it would be great.SolvedBerzsenyi7 months agoNew Contributor849Views0likes4CommentsWebinar Report: Wrong start time of a webinar and duration of attendance
In our webinar report the start time of a webinar is exactly when we (the organizer) open the webinar room for us. But we have not yet started officially the webinar! So in my opinion that's a wrong start time. Attendees cannot yet see or hear us and we are just preparing all presentations etc. in the background. That's about 15 minutes before the webinar starts officially. It's important for us to have a correct time in our report, because attendees will get a certificate when participating more than 75%. Second problem: The time indication is in text format. Can you please change that to a format which can be used to calculate in Excel? In addition can you maye add a column for the duration in percent? And is it possible to add a section where we can see if an attendee used the App or the browser (in order to see why he or she had technical problems?)SolvedKarinW7 months agoActive Contributor754Views0likes5CommentsNo message when registering twice
Hi! There is no message when someone registers more than once for a webinar with the same e-mail address. But the notification e-mail won't be sent twice. That's a little bit confusing, because somebody is waiting and doesn't get an e-mail because he was already registered maybe two month ago and has forgotten it. Thanks!SolvedKarinW7 months agoActive Contributor429Views0likes2CommentsCan't mute another organizer?
We hosted our first webinar today with the new GTW interface and were surprised to learn that there was no way for an organizer to mute another organizer's audio. This option definitely existed before the UI update. Is this by design or is this a bug? We need this feature as sometimes other non-speaker organizers are not aware they are unmuted, or not aware that we can hear background noise from their mic (in our case, a dog barking).Solvedltufts7 months agoActive Contributor693Views0likes5CommentsSuperadmin access to GoToWebinar
Hi, Do Superadmin's have visibility of all the webinar in GoToWebinar system? Thnx!SolvedMukteshM8 months agoNew Member341Views0likes1CommentClosed Captioning and Subtitles on Youtube Videos
Hi, we are currently sharing YouTube videos in our webinars but are not able to show subtitles/closed captioning. This is important to ensure we have accessibility for hearing impaired/deaf audiences -- is GoTo working on enabling support for closed captioning and subtitles? Thank you.Solvednidus8 months agoNew Member435Views0likes1CommentGoToWebinar API Support
Hi, It seems that the Access Token that's returned by the GoToWebinar API has increased from 28 chars to 909 chars sometime around 1AM PDT. It caused our systems to error out as it overflowed the database colum. I have expanded the column in our database and it's now working again but why the sudden change? Do you really need an Access Token to be that long, especially one that expires within an hour? Ironically enough the Refresh Token that's valid for a month is still 32 chars. Thanks.Solvedltctech8 months agoNew Member8.8KViews0likes29CommentsVideo library accessibility when cancelling the subscription
Hi, will the video library also be accessible when I cancel my subscription plan?Solvedjansonn8 months agoNew Contributor461Views0likes3Commentsmissing field in the Organisers Registrant Report are included in the Admins Registration Report
we are using the Job title field and some others for registration for a G2W. The strange thing is, that some fields do not appear in the OrganisersRegistration Report the Column for Job Title simply, isn't there, BUT, those fields are included when I run the Webinar Registrant Report in the Admin Portal (by filtering on the Organisers) I created with my license a Webinar to do some testing with the registration; and interestingly, the Job title and all other fields are included in myOrganisersRegistration Report! Any idea what the reason is for that strange reporting behaviour?SolvedTho-Mas8 months agoActive Contributor410Views0likes2Comments2023-11-16 - Spammed by Users of GoToWebinar for Over 2 Years
Hello, Over 2 years ago I must have signed up for a GoToWebinar. Since them I continue to receive Spam from users of GoToWebinar. I have called GoToWebinar and talked to customer support numerous times. They are telling me that the email addresses that the spam is sent from ARE NOT IN THE GoToWebinar database. Even though they use GoToWebinar's platform with GoToWebinar's address and info is at the bottom of their email some people are using my address to send me numerous GotoWebinar events. I just received 12 of their GoToWebinar emails in a 12 hour time period. This is just one of the users of GoToWebinar. My question is does Corporate GoToWebinar care about this issue? Can't they look into creating stricter guidelines (removal and fines) to prevent spammers from using GoToWebinar and spamming others? And how can spammers send out GoToWebinar alerts if they are not found in GoToWebinar's database? Can corporate GoToWebinar prevent this by listening to spammers specific webinar and gathering their info and then preventing them from using the GoToWebinar software and even fining them for spam? I have had this personal email for over 15 years and would like the spam to stop. Any help would be appreciated!SolvedBayrun28 months agoNew Member1.5KViews0likes3CommentsReminder email subject line is totally incorrect from the actual webinar title
The issue we have been having (although it does not happen to every webinar that we set up) is that the subject line in the reminder email which is generated automatically from GTW system is totally wrong from the actual webinar itself. According to the responses from GTW customer support, they said the culprit might be by copying from previous webinar. We use the copy feature all the time, but it does not always cause such issue. Is anyone else out there having similar issue? The GTW customer support also suggested not to use the copy feature when setting up webinars. This does not sound right to us at all. Should the GTW development team add this to their future enhancements/fixes list? Regards, KietSolvedHemoAlliance8 months agoNew Contributor578Views0likes2CommentsIncreasing demo request through pre recorded webinars
Hello everyone, We are running couple of pre recorded webinars through the month, we are using the survey feature to collect demo request but because the survey launch only in the end of the webinar the number of emo request are low, there is no option to use polls during pre recorded and I wonder what our options here? how I increase the number of demo requests by the enegment tools the pltform is offering. Thank you!SolvedJanet898 months agoNew Member345Views0likes1CommentGTW Video Library recordings available to anyone who registers?
Our GTW events are set to record automatically and save to our video library. From there, we like to download the recordings and sometimes embed them on our website for specific user groups. I've noticed that some of the recordings in the video library show 3 or 4 views. Is there a way to limit public access to these? Can anyone register to view these recordings, or is it somehow tied to users who previously registered for the live event?SolvedJwhittle23658 months agoNew Member435Views0likes1CommentRunning prerecorded webinar multiple times
I've got a webinar event I'd like to run multiple times for different audeinces. I'd like each audience to be able to ask questions and for us to be able to answer these live at the end. Is there a way I can do this so the presenters can appear live at the end of the prerecorded content to answer questions, without us having to do the whole thing live each time? To do this do I need to preset all the 'live' times for the audience to join on advance, or can I add additional dates in future? And if someone joins partway through the live event would they be able to see the recorded from where we are up to rather than it starting at the beginning, so they were in sync with the live question time at the end ? Any tips/ how to videos on setting this up? ThanksSolvedLauPot8 months agoActive Contributor1.9KViews0likes8CommentsCannot login to GoToWebinar
Since I changed my internet router I have been unable to access any webinar from any of my Apple devices so it’s a given that they can’t all have the same issue with each one exhibiting pretty much the same points of failure. Can anyone tell me the ports that are utilised? So I can check the firewall to ensure none of them are closed. Should this turn out to not be the problem then I’ll post a very detailed breakdown of what the symptoms are. Thanks all.SolvedMilesP9 months agoNew Member565Views0likes1CommentUnable to extend existing on demand webinar
Hello! I have an existing on demand webinar that I created on 1/4/2021. I would like to extend it's availability date. They currently expire 1/4/2022. The webinar contains training content and the URLs are published to both internal and external stakeholders. I understand that I can "copy" a webinar, however, I would like to continue to use the existing URLs as they have already been widely published an distributed. I would hate for the stakeholders to click on their links and find them expired. Keeping the same URLs would also save my team a lot of work in updating various documentation that point to the existing webinar URLs. At the time of webinar creation, I was able to use the furthest out date possible that the UI would allow me to (i.e. 1/4/2022). However, now that the expiration date is drawing near, I'm trying to get a head start to extend it further. When I edit the existing webinar, I get this option: When I click the "Ends Next Day" link (which is really the entire box), the UI gives me options to modify the original Session 1 Start Date or add new sessions. In my attempts to add another session (e.g. Start Date = 1/4/2022), I get a "Webinar Update Failed" message. I also try to add another session with a start date of something prior to the current webinar end date (e.g. Start Date = 11/17/2021) but still receive the same Webinar Update Failed message. Any help would be appreciated. I'm not sure if GoToWebinar just caps any webinar to be no longer than one (1) year from the original webinar creation date or if there truly are options to extend a non-expired on demand webinar further. Thank you! ===== I've seen two other posts on this topic but neither solution worked for me: *https://community.logmein.com/t5/GoToWebinar-Discussions/Extend-On-Demand-Webinar-Timings/m-p/220775 *https://community.logmein.com/t5/GoToWebinar-Discussions/Extend-past-webinar/m-p/208100SolvedLesterA9 months agoNew Member1.9KViews0likes9CommentsNo Start Button
So I created a test today to test something out. I didn't have a start button. It said press *1 to start the webinar. I'm on a PC and tried both the keypad and the keys above QWERTY. Nothing. Couldn't get it to start, nothing in the file menu to start it. Any ideas?SolvedWebcast9 months agoNew Member546Views0likes2CommentsHello, is there a way to set payment requests for a webinar in JPY?
Hello, is there a way to set payment requests for a webinar in JPY(Japan Yen)? I have connected my Stripe account which is set in JPY but the payment request in the GoToWebinar event setup states only USD, EURO, etc,, and I can't find how to change that.Solveddeltaninc9 months agoNew Contributor425Views0likes2CommentsConfirmation Email Subject on Copied Webinar
When I copy a webinar, the automated Confirmation email always has the subject from the previous webinar that I am copying. This is a bug in your system and happens every time. Can you please address it, as it is embarrassing for us as a company when we forget to update, as there is no obvious reminder and its a hidden function. Thank you so much.SolvedPareto80209 months agoNew Contributor466Views0likes2CommentsPolls in GoTo Webinars new App
Hi Just checking with the community about Polls in the new app running a GoToWebinar. We recently ran a webinar with some of our students but in the recorded video the polls and results were not recorded only the voice of the presenter describing the launch of poll and then describing the results. The live audience saw the poll and results. We very much rely on this to show the lecture later for students that could not attend, this has never happened in the "Classic" and we have been doing this for years. Has anyone also had this problem? Cheers SteveSteveRAB9 months agoActive Contributor977Views0likes7CommentsPlay video embedded in PowerPoint and mix multiple computers and cameras to a GoToWebinar -
Have you ever wanted to play a video embedded in a PowerPoint file through GoToWebinar but can't because the audience sees a jumpy video with a low frame rate? Or you want to show off a computer program or game that has both audio and video and show that to a GoToWebinar audience. Do you want to use real cameras with GoToWebinar, not those cheap webcams? GoTo has a feature to upload five videos to playback during a webinar, but that process is limited to only five videos and the process is a little clunky with too much down time in the webinar while switching to and from the video. And using the GoTo process, not everyone is watching the video at the same time, so some are still watching the video when others have completed. I have found a solution to this and can now show any video I want, whenever I want, to my GoToWebinar audience. The video can be embedded in a PowerPoint file so you can easily transition from a static slide to a video and back to more slides without having to use the official GoTo video player. You can play any number of videos in a webinar and even seamlessly switch between multiple computers or other video sources. I just purchased the ATEM Mini from Blackmagic Design. On the surface it appears to be a small four-input camera switcher for $295, but the special feature is that it outputs a webcam signal, which makes full-motion video through GoToWebinar possible. I am using the ATEM Mini right out of the box. I did not load the additional software that comes with it. Apparently, the extra software contains lots of extra features that you might use in a TV studio environment. Not just video features, but lots of audio features as well. It is all documented in the 100-page PDF manual. (The English part is 100 pages, the other 1100 pages are other languages.) One trick to this is that you now need two computers to run your GoToWebinar. You will play back the PowerPoint, videos, programs, games, etc. from one computer. The second computer will do nothing but send your signal to the GoToWebinar. The ATEM Mini has four HDMI inputs. These inputs can be computers, cameras, DVD players, game controllers, or anything else with a HDMI output. Pushing the buttons on the switcher will determine which of these four inputs is sent to the second computer to be sent to the GoToWebinar audience. I started my test by running the PowerPoint and video from a 10-year old MacBook Pro computer. I have only a VGA dongle for this computer, so I used that for my output, then ran it through a cheap VGA to HDMI converter. After some experimentation, I found that setting the resolution on the computer to 1920x1080 worked the best. I was surprised this old computer had a setting that high. The second computer is much newer and has only two USB-C connectors. This computer will be sending my program to the GoToWebinar. The ATEM Mini has two outputs. An HDMI output you can connect to a video monitor, projector, etc. and a USB-C connector that outputs a webcam signal. I connected this USB output to my second computer using a USB-C to USB-C cable. On the second computer, start up the GoToWebinar like usual, except you never share your screen. You only share your webcam, and in the GoTo webcam preferences you should see the Blackmagicdesigns listed as a webcam. Now, anything that comes out of the ATEM Mini will be seen by GoTo as a webcam, and your GoTo audience will see full motion video of whatever you send through the switcher. On the ATEM Mini you can easily switch between four inputs that can be computers, cameras, etc. You can do a hard cut between the inputs, create a short fade/dissolve between the inputs, or do any number of special transitions that you see only on sports programs. If you wish, audio can switch along with the video. The first input on the ATEM Mini sets the resolution of the video output. The other three inputs will be scaled to match the first input. The optional software lets you set the output resolution independently of the actual source material. I hooked up my first computer to input 1 and two cameras to inputs 2 and 3. (I have two video camcorders that have mini-HDMI outputs.) I then moved the computer to input 2, camera to input 1, and found it worked well either way. Now I can run a PowerPoint on the first computer and can have videos embedded in the PowerPoint. The output of that computer goes through the ATEM Mini switcher and is seen by the second computer as a webcam, and seen by the GoTo audience as full-motion video. This ATEM Mini switcher has a picture-in-picture mode where you can have the main image on the screen and a small image of a different input in one of the four corners. The default is the camera for the small image on input 1, with your computer on any of the other inputs. Unfortunately, the default size of the small image is too small, but the manual says this size can be adjusted in the software that I did not load. There is a chroma-key feature, like how they do TV weather, but I did not try it. If the camera is on a person standing in front of a green wall, then it could look like they were standing in front of the image on your computer, or other video playback connected to the ATEM Mini. Someday I'll play with that feature. The optional software will let you upload static images to your ATEM Mini, so that you can switch between the four live inputs or select a stored still image, like your company logo. I was impressed with the video quality. While it is not exactly full motion video due to the limitations of the GoTo webcam feature, it is good enough for most folks, and night-and-day better from what you get just trying to run a video through GoToWebinar without this extra switcher. And speaking of audio, the audio from the first computer can pass though the switcher or be switched at the switcher and output to the second computer and appear as the audio from your webcam. Thus, anything your play on the first computer, both audio and video, can be broadcast to the GoTo audience. The switcher will input audio from the four HDMI inputs as well as two additional audio inputs and send them to the second computer and on to the GoToWebinar. The optional software has an extensive array of audio filters to sweeten up the audio. I then swapped the two computers, so now I have the newer computer playing the PowerPoint into the switcher and the older one running the GoToWebinar. This required a USB-C to USB-A cable, since the new computer has USB-C input and the old computer has USB-A connectors. The ATEM Mini switcher has a USB-C connector as its output. The new computer is set to output 1080p resolution and syncs to the switcher just fine. I run the GoToWebinar from the older computer and everything behaves just like the other way around. I have been monitoring this GoToWebinar test through a desktop Mac computer logged in as an attendee. On both this computer as well as the recording of the webinar, I am quite happy with the results. The only limitation is the frame rate of the GoToWebinar webcam feature, which appears to be a little less than 29 frames per second, but probably won’t be noticed by most of the webinar audience. Maybe GoTo can up that rate in the future. I think that most people who need to show videos or use better cameras in their GoToWebinars will be happy with the quality of the ATEM Mini. It allows you to up the quality of your webinars giving them a more professional look.SolvedChris Droessler9 months agoRespected Contributor26KViews4likes84CommentsGoToOpener.exe fails to install in my Windows10-64bit - Error 12029
When i try to install GoToOpener, the installation process says : "Connecting to GoToWebinar" Then it brings up a pop-up window saying : "Error 12029 sending request to server builds.getgocdn.com A connection with the server could not be established. Failed to download GoToWebinar to our servers. Please restart the download or contact Global customer support at http://link.logmeininc.com/get-help" I used to have GoToOpener installed but i removed it at some point. Now i'm trying to intalle it back in.SolvedProfser10 months agoNew Contributor851Views0likes3CommentsNew to GoTo Community
Hey community, Navigating the GoTo community has been a bit challenging for me, and I'm seeking guidance. As a newcomer, I'm interested in leveraging the platform's features effectively, but I'm unsure about certain functionalities. Specifically, I'm looking for insights on optimizing virtual meetings and webinars, as well as any best practices shared by experienced users. If you have tips or recommendations, I'd greatly appreciate your input!SolvedBiden_John10 months agoNew Member567Views0likes1CommentWe are unable to process the payment method you have on file. Please update your payment method.
Dear Representative, I am currently facing issues with making a payment through your portal. Despite attempting with more than four credit cards, I have been unsuccessful. Additionally, I am unable to edit my subscription, a matter of utmost importance as I have a webinar scheduled for Monday. The current subscription does not accommodate more than 250 attendees, and I need to upgrade due to an expected attendance exceeding this limit. Furthermore, I have encountered difficulties reaching your support via the toll-free number provided for Turkey. Regrettably, the number appears inaccessible from mobile phones. It is disheartening that I am unable to complete the payment and modify my subscription independently. I am reaching out for assistance on the forum, but even attempting to contact you directly proves challenging due to the non-functional phone number. Thank you in advance for your prompt attention to these matters. Best regards, AlaaddinSolvedalaaddinokur10 months agoNew Member573Views0likes1CommentIs there a report to confirm participants/registrants were emailed post webinar?
We are having an issue with participants saying they didn't get the recording after the webinar. We only make the video available for 7 days post webinar. Is there a report that I can show that they were emailed? Thanks, SuzanneSolvedVirbac-Suzanne10 months agoNew Contributor456Views0likes1CommentI downloaded the app and opened the app but couldn't get into the webinar meeting as attendance
Can't get into the appSolvedJa22222210 months agoNew Member503Views0likes1CommentHow to disable registration form for webinar recording?
Hi, We've recently done a webinar (just a test really), and now I've managed to embed the recording on a landing page (publishing it first to GoToStage, which seems a bit superfluous...). This landing page is behind a registration form of our marketing automation platform. But the embed also asks for a registration to GTW just to watch it. I've already checked and my GoToStage account is not set to private. How can I disable this extra form?SolvedBob224510 months agoNew Member1.9KViews1like4CommentsEmail settings for Virtual Events
Hi all, While setting the parameters for Virtual event, I have realised, that the Emails settings are unavailable for changing. It only allows to change the Name and Email address, but not the frequency or to cancel sending any of emails from GTW. Is there anything I'm missing? Thanks for the help!SolvedDariaD10 months agoNew Contributor1.5KViews0likes8CommentsAttendee said they attended but not according to the report
Hello, After a recent webinar an attendee received the "Sorry you couldn't make it" email but she said she did attend. Her name is on the list but it says "no" in the column for attendance. Our attendees are using these webinars for education credits, but they have to watch the live webinar. Any ideas? Thank you.SolvedVirbac-Suzanne10 months agoNew Contributor471Views0likes1CommentPanellist not receiving joining email
Hi, I've had this issue several times. I have set a panellist up and entered their name and email. 9/10 this absolutely fine but for no reason the panellist then tells me that they haven't got the email. No matter how many times i re-enter (making sure its typed correctly) and re-send they still don't get the email so therefore cannot join. I've asked them to check junk/spam but still nothing there. There seems no rhyme nor reason why this happens as a panellists colleague (with same email domain) is receiving their one fine. This has now happened to me twice this month (we run a weekly webinar). If the panellist doesnt have an alternative email they can provide there is no way around this. Is this something anyone else has encountered that they can offer an explanation or solution? Thanks.SolvedHOPInto10 months agoNew Contributor685Views0likes2CommentsCertificate not delivered 1h after webinar end
Hi. I had a pre-recorded session with certificates set up to be sent 1h after the webinar end. It's 1h20m now and no email came through. Would anyone be able to advise? Does the certificate feature work for live sessions only? Was there anything I missed in settings? Thank you, AntonSolvedalvzk11 months agoNew Contributor563Views0likes3CommentsUploading Videos to Webinars
We seem to consistently have issues uploading videos (MP4) to webinars in the "Engage your Attendees" section. Either the video takes an incredibly long time to upload, or it doesn't upload at all. The MB count will eventually reach the end, then the screen will switch to "uploading" and the video won't actually upload. We never upload more than one video and they are well below the size limit of 4GB. I've tried renaming the file names as simply numbers, and sometimes this works, but today it didn't. I've spent all day trying to upload a video for a webinar tomorrow, and in the end it worked on a colleague's computer but it took her a very long time as well. Are there any tips or tricks that I'm missing here??SolvedRSims11 months agoActive Contributor687Views0likes1CommentGoToStage and HubSpot integration?
We have a new series of webinars that are connected to our GoToWebinar/HubSpot integration. While this collects the information for the initial/live event, I don't see how to connect a form from a GoToStage video into the HubSpot workflow. I would prefer that new viewers log in via our HubSpot landing page, instead of logging in through the GoToStage interface Has anyone created a workflow or other solution for this option?SolvedOneCohesive11 months agoActive Contributor488Views0likes1CommentCan an attendee egister mutiple times for same recorded event
I have a recorded event that is available on-demand. If an attendee registers and views the webinar multiple times, does GoToWebinar track them as unique attendees? For example, an attendee registers, watches the first half of the recording, closes out GoTo then at a later time, registers again to watch the remainder. Or, if they simply view the full webinar multiple times, how is that tracked? I've done some testing myself and so far it appears only the first registration and attendee data is available. Which is difficult from a compliance perspective. I need to be able to track if an attendee views the entire presentation.SolvedTrainer202311 months agoNew Contributor694Views0likes3Comments