Iriun Webcam Compatibility
Hi everyone! I am currently using the Iriun Webcam app to use my phone as a webcam. While other video chat applications work well, GoToMeeting (10.12.0) only shows a black screen. Has anyone got GoToMeeting to work with Iriun? Here is how it looks:Solveddnst5 years agoNew Member2KViews0likes1CommentUnable to start or join a recurring meeting room
Hi, I'm currently having 3 GTM subscribed accounts, and in each account, there is a recurring meeting room. All 3 recurring meeting rooms are set by 1 organiser and 2 co-organisers. I'm now having a problem that when I use an account (called "acc A") to start one recurring meeting room, which is not created by acc A, as co-organiser right and then set a new co-organiser for one free GTM account (call "acc B"); after that acc A leaves the meeting room for acc B and other free GTM accounts. But, since then, when I also use acc A to start or join another recurring meeting rooms, even that is created by acc A or others, there is a trouble that my acc A can not start or join any recurring meeting room. It always comes up with a message saying that "Whoops, there was a problem creating your meeting because a session is currently in progress. Please try again later."OK Please help me to solve this problem. Thanks.SolvedHoyas_Ha5 years agoNew Contributor1.7KViews0likes5CommentsMicrophone not working after dialing from GoToMeeting iPhone app
This is an ongoing problem I have had for the last year. There have been several updates to the IOS GoToMeeting app over this period and I have owned three different models of iPhones. Yet the problem continues. If you select the "Dial In" option from the app it successfully callls into the meeting but the iPhone microphone does not transmit sound to the meeting. The workaround is to quit the app then go to recent calls and dial back in to the meeting. After you do this the microphone works. At times I found that if I did not quit the app the microphone continued to not work for any cellular phone call.Solvednmgeek5 years agoActive Contributor912Views0likes1CommentCloud Recording - Page does not Compute
We upgraded our GTM licenses to include cloud recording. I've tested it a few times but I cannot get the recording to open. I click open and the next screen that appears is Robot This page Does Not Compute. HelpSolvedmtretina5 years agoContributor1.1KViews0likes2CommentsRecordings- possibility not to download?
Hello! I had a very strange concern from one of the parents when we were using GoToMeeting for our online lessons. Three months into using it, he realised that all sessions can also be downloaded locally. (Let's not mention I have told them all this before and that he also works in IT, so it's hard to believe he couldn't see the arrow for download...). Is there a way to disable downloading locally? He was concerned about camera security and his image of his child being stolen and sent out to the world. I mean if someone wants to hack the system and get the child's image, I am sure they can also hack the camera during the actual live session. For a teacher/business owner I was doing my best to provide a service to my clients in case they have issues with internet connection during COVID-19, so they watch either later or even download. I guess you can't make everyone happy. Anyone has got issues for solution for this? For the last two lessons he switched off the camera, so I could sort of hear him, but it wasn't the best.Solvedplaisirdelangla5 years agoNew Contributor1KViews0likes1CommentDo anyone know a way to get actual Enterprise support and not get lost in tier1 for advanced issues?
We're an enterprise customer with 700+ seats, sso and the GTM addin is run through the office 365 console as a permanent addin to outlook. And i have a handful of users where the GTM addin doesn't connect - it just shows up blank. It happened before and then magically went away. It's a section of users who on my end don't have anything in common (some on vm's; some different type of office; none in the same departments or having the same other software installed on their systems)... I spent 45 minutes last week with tier1 - call suddenly said something about leaving a message then i was disconnected. No confirmation email of the support call; no call back after the disconnect. This is not good technical support and there's seems to be nowhere on the site to escallate?Solvedcighdavis5 years agoNew Contributor978Views0likes2CommentsHow can I reduce our subscription to just one organizer?
I want to cancel my subscription to only one organizer in GoToMeeting, but when I click "cancel", it does not specify that the subscription is canceled for just one participant. I'm afraid that clicking will cancel the entire subscription, and not just one organizer, as I want, not all of it?SolvedPolina5 years agoNew Contributor2.4KViews0likes4CommentsAudio is garbled Only with Gotomeeting
I have Voicemeeter with 2 audio output sources. Zoom works fine. Itunes works fine. All other sound apps work fine. But trying to do a meeting with Gotomeeting has this terrible garbled audio. I can only use my phone (dial-in) for meetings. Windows 10 Gigabyte Motherboard: X570 Aorus Ultra AMD Ryzen 9 3900X 12-Core AV-Receiver, Realtek HD-Audio speakers, output at the same time by Voicemeeter. Tried seperately also by bypassing Voicemeeter, but that does not work either. Somehow 'Gotomeeting' has some weird problem with my audio configuration. ?! My audio is going to two different rooms. I don't have a problem with any other application?!!?SolvedRobert Koernke5 years agoActive Contributor2.5KViews0likes2CommentsYou are using GoToMeeting Free.
Dear Expert, My monthly subscription was expired and then I paid the amount but still, it showsYou are using GoToMeeting Free, when I start the meeting it limit to 40 minutes only, please help me to resolve this issue. Regards.Solvedevolutionpk5 years agoVisitor1.1KViews0likes1CommentHow to Disable automatic recording sharing to attendees
Hi, Very new to gotomeeting. first my "save" button is disabled in the settings. Found a solution here. However; 1. I cannot change the settings on automatic sharing of recording to meeting participants. I dont want to share my after meeting materials or recordings. 2. How can I go back to the new interface ...I went back to old so that i can change settings since in the hub, my save button is disabled. Whenever I want to go back , I am reverted to try a trial version of the hub. 3. Can attendees see the attendance list while meeting is ongoing? Thanks ,SolvedTobela20205 years agoNew Contributor962Views0likes1CommentClosed Sessions
I work for a governmental entity. We use GoToMeeting for pulbic meetings of our board of trustees. But occassionally they have to go into closed session. Can attendees by "closed out" of the meeting and then invitied to rejoin the meeting?SolvedMarkK17015 years agoNew Member556Views0likes1CommentHow does the 'after the webinar' survey work?
Hi, I have never launched an 'after the webinar' survey before. Please can someone explain to me how it works? As the organiser do I literally close the webinar for all and somehow it still pops up? If not, what do I need to do? Thank you!SolvedHBiris5 years agoNew Member766Views0likes1Commentdisabled save button on Settings
Hi When I modified my settings at https://global.gotomeeting.com/#/settings/meetings the Save button is disabled. I tried it with Firefox, Edge Chromium and IE. How is it possible to change the default phone number, enable the direct usage of Chrome etc.? It is a payed "GoToMeeting Professional" account (valid until April 2021). BestSolveds_e_b5 years agoNew Member1.7KViews0likes2CommentsMuting Phone Callers
Can I identify and mute attendees who dial into GoToMeeting calls ONLY via Phone? We get occasional feedback from those that use the phone line option (but do not use the visual portion). If someone has dialed into the web/visual portion I can see who they are and mute them. When it's just someone on the phone it says PHONE CALLER and I'm forced to mute everyone to get the background noise to stop. When a meeting ends I can see the telephone numbers that dialed in, but I don't know how to view and access that while live. Any help?SolvedAPGA_Webmaster5 years agoActive Contributor2.2KViews1like2CommentsApple MacBook Pro Webcam is not working with GoToMeeting in Windows 10 (via Boot Camp)
Apple MacBook Pro's Webcam is not working with GoToMeeting in Windows 10 Pro (via Boot Camp). The webcam is, however, working with other programs (Ex.: Microsoft Teams, Zoom). It should be noted that it WASSSSS working last month. But, not so much now. Tried: Uninstalling and re-installing GoToMeeting. Signing into Windows using a different user account. Has anyone else experienced this issue?Solvedwrkoutgeek19705 years agoNew Contributor2KViews0likes2CommentsGoogle Calendar error at Sign In.
I have installed, deleted and reinstalled the Google Calendar Plugin. I have restarted my computer. I have cleared my cache. All the above I have done several times. I have tried entering personal audio settings as one thread indicated worked for at least one person. It did not work in my case. I have tried signing in with Google Authenticator and I have tried signing in directly with LogMeIn. I have deactivated my firewall and tried to log in. Still I am getting the same error: Login unsuccessful We apologize, but an error has occurred while trying to log in to your GoToMeeting account. Please try again. For support, please visit GoToMeeting Global Customer Support. What other options do I have to correct this error?Solvedctuck5 years agoActive Contributor1.5KViews0likes2CommentsCan I upload a go to meeting recorded session to YOU TUBE?
I have recorded a message in my GoToMeeting session. I'm able to open the recording and see and listen to it. However when I try to download it it does not give me the option to save it as a file. As a result I'm not able to upload the recording to YouTube so I can edit it. If anyone can help me with this it would be much appreciated! Thank you in advance!Solvedbmartin2225 years agoActive Contributor1.4KViews0likes3CommentsUrgent: we cannot start any meeting
Hi, I need help urgently: we are using GTM for virtual classes at a school. More than a month ago we created several permanent rooms to be able to start them depending on the classes we need. Yesterday one of our licenses started to malfunction (I couldn't open rooms) and today all the permanent rooms of our two GTM licenses have disappeared (sometimes it appears the message "Unable to retrieve the meeting list. Please retry later.") I try to create the rooms again, but when I want to create a room again, the screen remains fixed. This is greatly affecting the work of several dozen students and teachers. We ask for a quick intervention please. I tried to call technical support, but it is not available. Thank you.SolvedLFFMBSB5 years agoNew Contributor1.3KViews0likes3CommentsCo-organizer (pre meeting) is grayed out
I have had a single user GoToMeeting account for a while now. I need to have others host meetings so I bought a second license and created a new user. Co-organizer is ENABLED in my admin settings. However, when I create a meeting and click the MORE tab, the co-organizer feature is grayed out with a statement that "your admin has disabled this feature". It's not disabled - even tried toggling the setting. How can I enable this?SolvedRandy_HVC15 years agoNew Contributor4.3KViews0likes68CommentsActivating cloud recording after meeting link has been created - can this be done?
Hi fellow users, We just realized that activating cloud recording before starting a meeting did not seem to work. It seems that cloud recording needs to be enabled before meeting link is created and the cloud recording will then work. Is this true for everyone? And if anyone knows if anything can be done to enable cloud recording for a meeting link that has been created and disseminated to attendees? Thanks in advance for the help!SolvedGTMuser205 years agoNew Contributor727Views0likes2Comments- gurasis_sodhi5 years agoNew Member735Views0likes1Comment
GoToMeeting iOS app crashing
For some time now, the GoToMeeting iOS app has been crashing on my iPhone. I have noticed that the app works well until any meeting participant shares her/his document or desktop. I have been observing the problem with several of the latest versions of the GoToMeeting app. I tried to un-install and re-install the app, but that did not resolve the problem. I am using iPhone 6 Plus with iOS 12.4.7. Has anybody experienced similar issues?SolvedOndrej5 years agoNew Member824Views0likes1CommentAccessing the right GoToMeeting
Hosted a meeting today that got terminated prematurely because it turns out I was using the "free" version of GoToMeeting. How do I access the version I paid for & remove the detritus from all the GoToMeeting meetings I've attended hosted by others?Solvedbpeeters5 years agoNew Contributor1.4KViews0likes2CommentsOutlook integration & Delegation
Out company is in the proceess of deplying the Outlook Plugin for GoToMeeting. A question I would like to understand is regarding delegation of calendar invites and GoToMeeting accounts. Without our organisation our PA's manage the full inbox and calander of our Executives. To do so in their Outlook they have the Exeutives mailbox assigned to their account and manage it from a single Outlook application. When we intergrate GoToMeeting and the PA schedules a meeting on behalf of the Executive, will it use their licence or the Executives. I hope this makes sense, if not I will try explain further! Many thanksSolvedAdamRiley5 years agoVisitor767Views0likes1CommentURGENT: CAN'T CONNECT to GoToMeeting homepage - ERR_CONNECTION_RESET
We can't access the GoToMeeting website(https://www.gotomeeting.com/ ) via the university's network from last week. We confirmed from different computers(Windows/Mac), browsers(FireFox, Safari, Chrome, Edge, IE) and buildings, but we can not connect with either method. The message is This site can't be reached The connesction was reset. Try: - Cheking the connection - Checking the proxy and he firewall - Running Windows Network Diagnostics ERR_CONNECTION_RESET Our IT department confirmed with the following command, "Connection reset by peer" message is dispalyed. It seems that the GoToMeeting website is denying access from Osaka City University. Would you please confirm about your security settings? % curl --verbose http://www.gotomeeting.com/ * Trying 23.35.110.152... * TCP_NODELAY set * Connected to www.gotomeeting.com (23.35.110.152) port 80 (#0) > GET / HTTP/1.1 > Host: www.gotomeeting.com > User-Agent: curl/7.64.1 > Accept: */* > * Recv failure: Connection reset by peer * Closing connection 0 curl: (56) Recv failure: Connection reset by peer We could access GoToMeeting website and could hold web conference via university's network on Friday, May 28, 2020 15:00-16:00(JST). We made contract with GoToMeeting and use it for our university work. We're not a free user. Our university is "Osaka City University" in Japan.Solvedkeiko-ota-jp5 years agoNew Contributor3.4KViews0likes5CommentsClear My Profile Picture isn't working
I used the Profile Pictures lab to add a picture in the little circle next to my name in the attendee list, but used a practice picture instead of the correct one. Now I can't seem to update it. Right clicking on my name and choosing Clear My Profile Picture does not do anything. Is there a way to correct this? Thanks!SolvedLIC5 years agoActive Contributor4.4KViews0likes20CommentsGetting error when trying to launch Outlook Add In
End user using O365 Outlook will get the error "We apologize, but an error has occurred while processing your request. Please try again. For support, please contact Global Customer Support." when clicking the Add In error on the ribbon in Outlook. I tried adding the GoToMeeting add in in my own Outlook, and the Add In doesn't even appear. Not sure if there's an issue specifically today? Please let us know how to resolve the error.SolvedHelpDesker5 years agoActive Contributor1.9KViews0likes1CommentOutlook plugin thinks I'm someone else
Outlook plugin doesn't recognize me as the meeting organizer when I create meetings: I'm logged into my Outlook account, I send the meeting from me, and when I open the meeting it logs me in and then says it's waiting for my colleague Cheryl to start the meeting. I removed the plug in. It disappeared from my Outlook ribbon. I turned my pc off. I turned my pc on. I logged into GTM’s website. I downloaded the Outlook plug-in again. I installed it. It appeared in my Outlook ribbon again. I created a test meeting and when I opened it up it said it was waiting for the event organizer, Cheryl. When I open Outlook Add-Ins to try and edit the plugin, GTM plugin is NOT listed in installed Add-Ins or Connectors. Any ideas how to fix?Solvedlibrarygrrl5 years agoActive Contributor2.1KViews0likes6Comments2 contemporary meeting with 1 organizer
hello, I wanted to know if 2 contemporary meetings could be organized with 1 organizerSolvedACALE5 years agoNew Member576Views0likes1CommentGoToMeeting console - can it be collapsed for an attendee by the presenter?
When I make an attendee a Presenter, their window display changes to show the GoToMeeting console in the top right hand corner. As it takes up a lot of the screen's real estate, they can collapse the console by clicking on the 'Collapse' icon (the two diagonally pointing arrows immediately above the microphone icon). But is there a way to either do this for them or alternatively, to pre- configure GTM so it auto collapses for them. I'm doing some online training for a tetraplegic individual at the moment so they can't operate their mouse to do it. ThanksSolvedpmaddern5 years agoActive Contributor1.4KViews1like2CommentsRoles and new users
Hi, we have a Go2meeting Business abo. We need to set a user that should be able to create/invite to meetings and record as a organizer, but should NOT have the possibility to have access to the other domain recordings. is possible to limit the role to this? and if yes, the admin has full access to everything he do and record? thanks CrisSolvedczampy5 years agoActive Contributor1.2KViews0likes4CommentsUnable to record meeting on android
Hi! Why am I unable to record the meeting that I host through my android mobile phone? I would like to record the meeting with video of only the person speaking. It works on computer system but not on mobile phone. In fact, when I record meeting on mobile phone, it says Sorry. Your meeting cannot be recorded. Please help me solve this problem soon so that I can continue with my work. Regards, Jagat Patel.SolvedJagat17845 years agoNew Contributor1.3KViews0likes1CommentUnable to transcribe
I just purchased my Pro package, and held a meeting. The meeting was recorded to the Cloud, but there was no transcript. When I looked at the settings, a pop-up window said "Your admin has disabled transcripts". I am the only admin on the account. Transcripts are very important to me. What should I do now?SolvedDianeEmerson5 years agoNew Member3KViews0likes9CommentsUnable to join a meeting with dial-in number
Hey there, Me and my coworkers sometimes have the problem, that we can't use the dial-in numbers. It just says "number not used" (german numbers were used). Mainly happens when a meeting is scheduled over a longer time or reoccuring. And it is not like everyone has this problem at the same time or meeting. Last time we used the number already multiple times and then 1 person out of 10 could not use it anymore. I don't know what to do then because I can't always change the number. I already send 2 support tickets but even after 5 weeks there is no reply. Last week one person had to dial the number 6 times to take part!:smileysad: Does anyone know how I can avoid this? Or is it already a known problem? did not find anything about this anywhere.... Looking forward to your answer:smileyhappy:SolvedSheepi5 years agoNew Member781Views0likes1CommentActive Participants and Observers only
It is possible to have a go-to-meeting where some individuals are able to fully participate in the meeting and where others can only observe (listen to audio and watch video but not use chat, talk, etc.)? We have a board meeting and we are exploring how general members can observe the board meeting if they wish. They wouldn't be able to participate in the discussions or use any of the other functions. Is this possible? If so how?SolvedTrevorM5 years agoNew Member1.1KViews0likes1CommentSecurity of Meeting Titles
Are the titles of our meetings saved or transferred anywhere except in our gotoMeeting account? I read they are saved for 90 days. We would like to include sensitive information in the meeting title, such as the information of client names. Is this information anywhere available outside of our company? many thanks in advance!SolvedLRA-Jug5 years agoNew Member583Views0likes1CommentCan share apps, not screen
Two macs. One works, the other does not. GTM 10.9.1 MacOS 10.15.4 iMac Pro I can share applications, cannot share a screen. Was working before. No longer works. Still does work on my MacBook Pro (same GTM and OS versions). Any ideas anyone? Thx.SolvedC-ALYANAK5 years agoActive Contributor1.6KViews0likes3CommentsEnabling transcription globally
As an admin for my organization, I am looking for how to enable Transcription globally for all or our GTM licenses. I can turn on individual accounts and enable it in the NEW USER SETTINGS TEMPLATE, but can’t find how to enable for all current users. ThanksSolvedRick45 years agoNew Contributor802Views0likes2CommentsSpec Sheet
Looking for a one page sheet that compares features of GoToMeeting, GoToWebinar and GoToTraining. The only one I can find is below, and I'm not sure that it's still accurate [2017] https://logmeincdn.azureedge.net/gotomeetingmedia/-/media/pdfs/gotomeeting-gotowebinar-gototraining-product-comparison-product-comparison-2.pdfSolvedchrisd15 years agoActive Contributor1.1KViews0likes2CommentsUnable to delete/modify historical room
I have used a custom name for a Gotomeeting Room (https://gotomeet.me/username/unique_meet_id) a while back and would like to use the same link again. However, the room does not show up under my "Rooms" list so am unable to delete/edit. It only shows up under "History" and reusing the same name is blocked and I get an error message that the link is already in use. Simply going ahead and using the room worked fine for some weeks but since today it is "invalid". Naturally I can just create a new custom link with a slightly different name but since many people already have exactly this link as a recurring invite, was wondering if there is anyway to remove this "runaway" historcal room?SolvedPandyh5 years agoNew Member804Views0likes1Comment"Chat Log" temp files
Good morning, I am working with an end user who either failed to save a chat log or had an issue with saving a chat log from a particular meeting, therefore the Chat Log in question is not saved in Documents. I am wondering if there is a temporary file location for chat logs that I can dig into, since our backup solution indexes the appdata folder every 20 minutes. Any help would be appreciated.Solvedjcosta5 years agoNew Member1.1KViews0likes1CommentAndroid Phone Recording not working for organizers which I bought inside a primary account?
I have bought a GTM Business account with an E-mail address and then i bought additional 20 organizers under the same account and added them to this primary account with their respective email IDs. Now these organizsers can record sessions which they start from their computers/Laptops but can't record it if they start the meeting on their phones. But the primary account which I bought Initially was able to record meetings on phone ? Why is my organizers unable to do the same ?Solvedbenn3715 years agoActive Contributor2.2KViews0likes6CommentsNew subscription not visible in GoToMeeting
Hi all, we have recently upgraded our license to " GoToMeeting Business -G2MBSOSS" with 5 seats. In the billing portal (as corporate account) we can see that the new license is active. The otherone isn't visible anymore. However, if I open a user (1 of our 5 seats) in the Admin section of GoToMeeting. It still shows the obsolete "Organizer for GoToMeeting Starter" while this should be "Organizer for GoToMeeting Business" Due to this the attendees that can attend a meeting isn't expanded as well.SolvedDennisGewillig5 years agoNew Member880Views0likes1Comment