Default format for eFax should be settable to PNG or PDF
Have a setting (your AI bot thinks you have this, but you don't) where the format of inbound efaxes on virtual fax machines can be set to PDF instead of PNG, since PDF is more professional and manageable.CAPICINC5 hours agoNew ContributorNew5Views0likes0CommentsHighlight and Dial
Our previous phone system had a Windows feature that I am now missing, a lot. Hopefully it can be added to GoTo. Basically anything you can highlight in Windows (as if you were going to copy it) could be dialed by hitting F11 (what I chose). 555-555-1234 5555551234 (555) 555-1234 Somehow it knew if a 1 needed to be added at the beginning. I used that feature multiple times a day, now I'm having withdrawals LOL.CaseyW4 days agoActive ContributorNew22Views0likes1CommentAllow Admins to Set & Lock Forward Text Messages to Email Property
For compliance purposes we have enabled the forward text message to email functionality for users in order to archive text messages within our email environment. This is needed as regulations in the financial industry have become much more strict surrounding the use of text messaging for business related activity. We would like this feature to be controlled by an Admin instead of the user so that this can be controlled and monitored at a higher level to ensure compliance. Users that use text messaging with clients are required to utilize GoTo for these communications so that it can be tracked and searched by Compliance Currently, the messages can only be forwarded to the email address associated with a particular user. We would like to be able to set the email address these messages are forwarded to in order to ensure capturing of all messages in a centralized area without the need of setting up rules for each users' mailbox. Thank you! These enhancements would be beneficial to many companies looking for a solution to text messaging archival in the financial industry!14Views0likes0CommentsAnalytics - Filter by time
In analytics, our call center supervisors would like to be able to filter by time and not just by date.SF39 days agoNew MemberNeeds Info78Views0likes2CommentsGrant permissions to listen to reports and calls to specific users
How can I give access to call reports & recordings for specific Users, not all Users?DDM115 days agoNew MemberReviewed by moderator240Views0likes6CommentsPhone features
I had a question today if I were to blast a text to 200 people will the other people in the text message know each others phone number yall need to build a feature where people like me can text in a bulk without other people’s knowing each other’s phone number like a group text without others knowing each other’s phones numbers and email addressesshreefindsdeals23 days agoNew MemberNew34Views0likes0CommentsGoToConnect API for Contacts
We're using a custom CRM system and would like to synchronise contact information with GoToConnect. Having the ability to CRUD contacts via an API would make this very simple. At the moment we have to periodically import via CSV which is just plain silly given that there is an API.redbullpeter28 days agoNew MemberNew43Views0likes0CommentsInstallable Progressive Web App
My whole team are working on Linux based desktop/laptops. It would be really useful to be able to have the standard web interface as an installable PWA. You could go one step further and package it as an Appimage which could be installed as a "native" app for Linux. Take a look at how the Mattermost project package their client app for a multiple OS types.redbullpeter25 days agoNew MemberNew44Views0likes0CommentsDelete SMS from Desktop App
I would like to be able to delete SMS messages using the Desktop Application. I get a ton of spam texts, and it would make life easy to just pop in and delete them without having to go get my phone.DnevHIT28 days agoActive ContributorReviewed by moderator58Views0likes1CommentHang up tone when customers disconnect
Recently I have had staff send me emails that they are not getting a tone when they end a phone call. After some testing I found that we only get a hang up tone when we end the call, so if the client on the other end of the phone ends the call we don't get a hang up tone. This seems backwards to me, isn't the point of the hang up tone is to let the caller know that the call has ended. I would like to have the tone re-configured so that you get one when the call endsregardless of who ends the call,or at the very least have this switched so that we get a hang up tone when theother caller ends the call. Thank you, David HearnDHearn200131 days agoNew MemberReviewed by moderator65Views0likes1CommentType Notes within GoTo Softphone App after a Call
The ability to type in call notes that would automatically go to call reports would be a great feature.WxDan2 months agoNew MemberReviewed by moderator83Views0likes1CommentAdd Shared & Private Contacts Created in GoTo Softphone App to Call Reports
It would be great if our custom contacts made in the GoTo Softphone App would be transferred over to Call Reports. Currently call reports default the incoming Caller ID to the default which can create a call report with a bunch of random numbers at times.WxDan2 months agoNew MemberReviewed by moderator87Views0likes1CommentVirtual Fax cover sheet in GoToConnect app
Customizing the virtual fax coversheet to the privacy disclaimer would be helpful to comply with privacy regulations. We've tried adding it to the notes section and it does not transmit that information. Also, we want to put our company logo on the cover sheet. Also, the fax transmission email notification for both failed and successfully sent faxes are inconsistent.acallahan37452 months agoNew MemberNew76Views0likes0CommentsTime stamp and phone number on {replay only; #5] audio message
I have a shared workspace. I would like to know who the saved messages on my phones messaging system are from (audio messages). Currently it does me no good to have phone ID on the telephone and by email if I cannot match the unanswered (empty voice mail messages) to the phone display messages/email messages. For example: I come on shift, my co-worker says, "Hey, I didn't get back to some people today would you mind checking messages on our phone." It is important to me that I don't let a single client get away, so I listen to my co-workers messages. If there is a recording I can match the transcript to the voice message. If there is no recording I am calling every person that called and didn't leave a message for the previous eight hours (my co-workers shift). Since they work days and I work nights, at best, I am disturbing people who have already gotten the information that they need in the evenings, at worst I leave a message sounding like I am incompetent. "Hi, my name is Kevin you may or may not have reached out to us in the past 8 hours." This would also help when the person leaving the message is unintelligible. Maybe they left a message for my coworker but my co-worker has since deleted the email transcript. All I have to go by then is the audio message and the phone number is unrecognizable. It would be awesome to only have the time stamp on replay (#5) so that it doesn't slow me down listening to messages at other times.KevinDT102 months agoNew MemberReviewed by moderator79Views0likes1CommentAllow Logged in Agents to have non-queue calls sent directly to voicemail
When an agent is logged into a queue, it would be nice if the option was available to send non-queue calls to their voicemail instead of ringing through to their extension. I think this could be a setting in the queue or added as a status option that an Administrator could assign.jstrittmatter2 months agoActive ContributorReviewed by moderator181Views0likes2CommentsView history of texts while creating new text
Option on the app to toggle in between the new message screen and history from sms. It would be helpful when typing a new text to be able to view the history of texts. I can't view the history of texts until after sending the new text. Thanks for considering!sdalluv2 months agoNew MemberReviewed by moderator116Views0likes1CommentAllow short code SMS for extensions and chat queues
Recently discovered after submitting a few support cases and calls with GoTo Support that short codes did not messages did not function with our configuration of GoTo. This is a critical functional for business numbers to accept short code SMS for things like login and authentication OTP. Short code SMS can be a powerful tool for businesses, and embracing it benefits businesses and customers. Efficiency and Brand Recognition: Short codes (typically 5-6 digits) are easy to remember and type. Businesses can use them for marketing campaigns, customer support, and promotions. When customers receive messages from a recognizable short code (e.g., “12345”), they associate it with the brand, enhancing brand recall. Engagement and Interaction: Short codes enable interactive communication. Businesses can run polls, surveys, or contests via SMS. Customers can text keywords to short codes to subscribe, get information, or receive discounts. This fosters engagement and builds loyalty. Cost-Effective Marketing: Compared to traditional advertising channels, short code SMS is cost-effective. Businesses can reach a large audience instantly without spending on print, TV, or radio ads. Compliance and Security: Phone service providers can ensure compliance with regulations (e.g., TCPA) by monitoring short code usage. Short codes are less susceptible to spam and phishing, as they’re vetted and controlled.noelinvb2 months agoNew MemberNew59Views0likes0CommentsPeriodic announcement message to trigger if there are any members in the queue
There has to be a way to set the number of callers to -0-. This is a very basic functionality. Why would the customer not get a message unless two other customers are in queue? That makes no sense. Please let me know that this is a future enhancement that is planned or I am not sure that Goto is going to work for me.baxle442 months agoNew MemberReviewed by moderator138Views0likes1CommentAbility to unmask Caller ID in call reporting and call details
Currently if we get a call from an Anonymous Caller ID we can only see anonymous and we are unable to view the number. I had to contact GoTo support and they were able to pull the underlying number. It would be great to have another column that shows caller ID separate from the number.sgraydaou2 months agoNew MemberNew69Views0likes0CommentsAutomatic Local Presence Dialing with Automatic Call Back Routing
It is important for the Administration of, collaboration in, and call flow processes for our company to utilize one Phone System Our Business now has a Call Center for Outbound Sales in which a deal breaking feature is for calls made by agents in the Outbound Sales Call Center to have automatic local presence dialing with automatic call back routing. For example: Joe Sales with extension 123 places a call to 555-555-1212, the system automatically sets the Outbound CallerID for that call to be a phone number with a 555 area code. If the call to number calls back to 555-555-1212 the call is automatically routed to Joe Sales on extension 123. This automation increases the Sales Agents Call Connection percentage. Local Presence number pools that are automatically maintained must handle automatic monitoring and maintenance by dropping/replacing numbers in the pool that are flagged as SPAM or have a low Call Connection percentage.kgilliamjr2 months agoNew ContributorReviewed by moderator113Views0likes1CommentAllow Admins to download or email user voicemails that are stuck on phones
We need to allow Admins to download or email user voicemails that are stuck on phones. There should be an option next to the Clear Emails that allows an admin to forward to email all voicemails or to have the ability to download all voicemail files from a phone. This would be very helpful in an instance like last Monday July 22nd where voicemails were not forwarding and got "Stuck" on the phones when settings are set to auto forward these to email. It would also be nice in instances where someone is no longer with the company or is on vacation and they need the voicemail emailed to them because the setting may not be turned on.Seyersdahl3 months agoNew MemberReviewed by moderator156Views0likes1CommentSecurity
We are suspecting unauthorized calls from our remote locations and believe a good security measure would be to let individuals create pins to use a phone to make a outbound call. For example if a person steps away from their desk they can lock the phone via a pin just like a cell phone and when they return they can put a pin to reactivate out bound calls.sfbarnes503 months agoNew MemberNeeds Info145Views0likes1CommentAllow for Additional Columns on the Contacts Template in Admin Portal
We have a use case to be able to add contacts globally into our account. From the my.jive.com/pbx portal it's limited on what fields can be added to the contact records from an admin perspective. it's limited to: first name, last name, company name, phone number, and email. The contact section on the goto desktop app has a section for "Notes" and "Title/Role" though that cannot be uploaded from the admin portal (support confirmed).T_20243 months agoNew MemberReviewed by moderator117Views0likes1CommentPBX Admins/Contact Center Supers can see ammount of/listen to voicemails in agents box.
If there were a way for Admins & Supers to see the amount of voicemails in an agents box that would be appreciated. It would allow for admins to make sure the team is checking their VM and making sure it isn't filling up. Also, if possible allowing admin to check the VM through the PBX would be a nice addition, allowing admins pick up any slack, or make the call back themselves.CCMT3 months agoActive ContributorNew66Views0likes0CommentsAbility to copy button configutation from phone settings.
It would be nice to see this added to the PBX, having the ability to take a phone with the properly configured buttons and copy that "master list" to the rest of the phones, or a specific list of phones. Would save a lot of time when doing a batch add/new install as well.CCMT3 months agoActive ContributorNew59Views0likes0CommentsSchedule override button
Most systems have a way to add a button (with lamping) to put the system in "Night mode" basically setting the Override. Pressing the key once would set the schedule to All Hours Closed and lite the button, Press it again to remove the override. I can see this happening in two different ways. 1) Add a star code and an extension # for the schedule so *721 + EXT + 1 for day, 2 for night, 0 for no override 2) Add a button option "Schedule" in the Extension field have a pull down of all the schedules. One press sets Night override and the LED turns red, press it again and it removes the override and turns the LED offKen_PittTech3 months agoActive Contributor120Views0likes0CommentsAI Sound Clip Greeting
Hello GoTo, I love the AI text to speech option! One thing I would suggest is to save the text so it can be easily modified in the future. Right now I am suggesting customers they store the typed out greetings in a Google Doc or Word. If this is not possible it would be nice to at least the text format that was saved, even if it is unable to be changed. It would be nice to copy and paste it in case they didn't save the format for future reference. Thank you!M_Adams3 months agoContributor71Views0likes0CommentsAllow setting the number of callers required for"Periodic announcement message" trigger in Queues
After trying to get the "Period announcement message" to trigger, I called support to find out why it wasn't working. I was informed that the message is only played when there are 3 or more callers in the queue. This setting should be controlled so that Admins can adjust for their circumstances. In my case, I need it to trigger always, whether 1, or 30 callers in the queue. Even with only 1 caller in the queue, if I have a staff member attending to a person in front of them and they are unable to answer the phone, I want the message to be used to notify the caller about escape options or to apologize for the long wait. My specific request is to add a field next to the "Period announcement message" feature that indicates the # of callers in the queue required before the message is played. Likely have 0 (any number of callers), then otherwise you can set an integer value from 1 to whatever limit is practical for the system to handle. You guys are already setting this at 3 in the background settings that we can't control, just allow this feature to be controlled in the PBX Admin portal so we can customize to our specific phone system needs. Thanks for considering this improvement!MatthewB573 months agoActive Contributor120Views0likes0CommentsAuto attendant light
I'd like to add a softkey on my phone to turn red when someone is listening to my auto attendant.jeremyempie4 months agoNew MemberNew93Views0likes0CommentsAutomated emergency message via paging?
We are implementing new features in our production facility to help with employee safety. One idea that came to mind would be having special phones around the facility with buttons that, when pressed, would trigger an emergency alert sound or message to all other phones in the building via multicast paging. Something like "There has been an emergency, please proceed to the exits if safe to do so." While we can get a purpose built system for this, we just wanted to see if the phones could do it since we already have the infrastructure in place. Support wasn't able to recommend a solution, so wanted to see if the community had ever done something similar that isn't part of the official feature set. Thank you in advance.JakeFL4 months agoNew MemberNeeds Info203Views0likes1Commentwallboard status and DND on phone status don't sink
Hi there is an issue in wall board, if a user set DND(do not disturb) in their desk phone and soft phone it still shows that user is ready in wallboard which shows there is no connection between phone profile and queue profile. because of this loop hole a user in call center can avoid answering calls while their status is ready in wallboard that a supervisor check it. I suggest to connect queue agent status to phone status and when it is on DND show phone status there. Also this loop hole cause creating thousand of missed calls in logs. If you need more info you can contact me.Nima2333 months agoNew MemberAccepted578Views0likes6CommentsGoTo Plugin in Teams - Status light
Hello everyone, I’ve been using the newly released plugin for Microsoft Teams from GoTo. It’s been a great addition, but I’ve noticed that there seems to be a missing feature. Specifically, when I’m in a phone call, the status light in Teams does not update to show that I’m on the phone. This feature would be incredibly useful for my workflow, as it would allow my colleagues and external users to our tenant who message/call me on teams to see at a glance when I’m on a call. I was wondering if there are any plans to implement this feature in a future update? If so, could anyone provide an estimated timeline for when this might be taking place? Thanks in advance for any information you can provide. Best regardsq-conduit4 months agoNew MemberReviewed by moderator323Views0likes2CommentsCall Parking idea
I would like to be able to program a "Call Park" button on a phone that allows the system to select the parking location and announces to the person who parks this call. Then I would like to be able to program a second button that would be labeled "Park Pickup" and when pressed would say something like "Park Number?" and then you can enter on the dial pad the location of the parked call. I think this would be great for organizations who park calls a lot and also have the need to have more Speed dial with presence buttons programmed. Dedicating 4, 5, 6 or more park buttons on each phone in an organization can take up a lot of real estate on programmable buttons. And speaking of programmable buttons - are we any closer to being able to make templates and apply those button programming templates to different devices? Still having to program each phone individually continues to be painful.M_Adams3 months agoContributorNeeds Info255Views0likes2CommentsSupport management of outbound caller ID from API
Please add support to manage the outbound DID / caller ID assigned to a line from the API. (Specifically referring to the phone number that shows up for the recipients of their calls.)You can manage this from the admin portal, but I see no way to view/update it from any API endpoint. This is one of the essential things to configure for users and this is preventing us from automating our onboarding process.zpaine10894 months agoNew Contributor110Views0likes0CommentsAbility to store and export SMS/MMS
We need the ability to store and export SMS/MMS messages, their metadata and content (in case of audits, legal investigations, etc.) If that data is too sensitive to store on your end, I'd ask that there be a functionality that can put it into our own storage. We can store Phone Calls and Fax (ours store on AWS), so why not text messages? Right now text messages are only accessible to the agent involved in the conversation, and to store them each agent would have to copy them or screenshot them manually. This isn't feasible.zpaine10894 days agoNew ContributorReviewed by moderator300Views0likes3CommentsZoho CRM Call Logs
Hello GoTo Community, We have been integrated for quite some time now between Go To and Zoho CRM. As we start to analyze our recruiting efforts, I've noticed that the outgoing call logs are being recorded as incoming calls. When we select the phone or call icon inside Zoho CRM, the pop up window appears and our desk phone rings. We answer our desk phone and then the call is placed to the lead or person that we were attempting to call. When this happens, the call activity type is labeled as "Incoming". When we physically use our desk phones to dial out, everything is logged correctly. Do you have any immediate plans to fix the call log type when utilizing the call icon inside Zoho CRM? Both the Go To help person I spoke to on the phone and Zoho developers stated that this is a known issue on the Go To side of things which is why I came here. The original Case Number for the ticket I opened was 20299433 which has just been closed since they couldn't help me out directly. They pointed me to this community board and requested that I posted the issue here. Thank you and I look forward to your response. JohnJohnFricke4 months agoNew Member216Views0likes0CommentsLive over the phone language translation
Please provide live, over-the-phone language translation so we can help our international customers from the moment they call in. There are several 3rd party apps that offer this service, however they do not appear to integrate with our current phone system. Thank you.DANWA4 months agoActive Contributor149Views0likes0CommentsReporting on missed calls for Ring Group
Hello, One of my support teams is set up as a Ring Group and all calls into our main line that select the option for Customer Support go to this team. I need reporting that shows how many calls are missed to this extension, regardless if any of the team is logged into GoTo at the time or not. I know I can pull reporting based on the phone number, but not all calls to that phone number go to this team. I need to see the data for their extension specifically. I currently pull all of their individual reports, combine them, and then determine which of the calls listed were missed, but this does not include any calls that might have been received if all users are not logged in. Thanks!FCBeckyBlack5 months agoNew MemberReviewed by moderator321Views0likes1CommentInclude Customer ID in Analytics export in call reports
The new "Call Reports" in Analytics only exports the from phone number and does not include the caller id name. The caller id name shows in the Analytics but does not export.jstrittmatter2 months agoActive ContributorReviewed by moderator492Views0likes5CommentsCaptioning for all phone calls for hearing impaired
The desktop GoTo App has a feature for transcript of GoTo meetings. However, it does not provide captioning for general phone use, for all phone calls, for example. If that kind of feature could be developed, it could be a game changer for an employee who is severely hearing impaired. Yes, I realize that hearing aids with Bluetooth can be paired with the Yealink phone, but that is not sufficient. This employee is severely hearing impaired whereby that option does not seem to be generally useful to them.BillKV5 months agoNew MemberAccepted262Views0likes1CommentExport complete User Directory including all prefixes
We would like the ability to print a user directory. Currently, a list of phone numbers can be exported, but the associated user name or dial plan is not listed. We can also export a list of extensions with user names, but there is no prefix. We have more than 1 prefix for our phone numbers so need the prefix to be included. Thank you.JT53655 months agoActive ContributorReviewed by moderator291Views0likes1CommentInclude calls answered per user in Call Reports
Hello I am attempting to get the call reports of calls answered per user and the data is not available. I can see total calls but not the calls answered per user. Can we, please, add this feature? Thank youSenobia245 months agoNew MemberAccepted245Views0likes1CommentVoicemail skip ahead, rewind on desk phones
Many phone systems let you play voicemails faster or slower or skip forwards and backwards. The only option right now is to completely delete the whole voicemail. We would like this option on our deskphones by numpad key press. If not available for desk phones, having the option on the website would work OK, but you can't forward voicemail to another ext. on the website. Right now there is a forward/back by 10 seconds option on the website, but nothing else.dgibby4 months agoActive Contributor120Views0likes0Comments